Sun-Tech ST4500 User manual
Configure, Test & Assemble the ST4500
ST4500 - Connecting to SyncTrak and wireless networks
Table of Contents
1. Resource List
2. Connecting and configuring the device
3. Assembly
1. Resource List:
1. HW: PC Computer (Windows 10 recommended)
2. HW: PH00 Size Philips-head screwdriver
3. HW: Suntech-Provided White USB Debugging Cable
4. HW: OBD2 Simulator or Power adapter
5. SW: Synctrak_v5.0.4.9
2. Connecting the Device:
1. Locate the micro-USB cable and your device
2. Install the latest USB Drivers and SyncTrak from the Suntech Support Portal
3. Make note of the:
1. SIM Card's APN settings
2. Your Listener / Server I.P. Address/URL and Port
3. Your listener's protocol: TCP or UDP
4. Your listener / server's data format: ASCII or HEX
Connecting to SyncTrak
1. Battery, Micro-USB cable are disconnected from the device and from the computer
2. Install SIM Card into the device "backwards" - as pictured below
3. Back-up battery is disconnected from ST4500
4. Open SyncTrak on your PC
5. Open Device Manager on your PC
6. Connect the Micro-USB cable to the ST4500
7. Connect the USB Cable to your computer.
8. Connect the back-up battery to the ST4500
9. Monitor the "Ports" section in Windows Device Manager
Two ports will open after connecting the device to your computer: Modem and Debug
if they do not, you will not be able to connect to the device. Re-install your USB drivers or check with your
I.T. organization to ensure you have the correct admin permissions to install the software.
1
10. SyncTrak will auto-connect to the device and present the Network Parameters configuration tab.
11.
Connecting to the Network
1. Refer to your Carrier for the APN and SIM card authentication required to connect to the network.
1. If you are using a major carrier's SIM card and are unsure of the APN, select "Automatic" before contacting
support
2. If your SIM card does not require a Username or Password (Most don't) - then make sure to select "None" for
the authentication parameter. If this is incorrectly configured, this will prevent your device from getting
online.
2. Refer to your platform configuration information for the Server IP (or URL), Port and Traffic Type:
3. Click the "Send" button to write your configuration settings to the device.
4. SyncTrak will confirm that the parameters were changed correctly
2
If you receive an error, confirm that the authentication settings are correct
5. Click on the "Diagnosis" tab in SyncTrak and monitor the GPS and GPRS Status
6. A correctly configured device will show:
Other GPRS Statuses:
1. No SIM: Please check that a SIM card is installed in the device
2. Server Commuication Fail: Your server IP is not correct. You may see network traffic on your
SIM card, but you may not be receiving all ackets from the device.
3. Communication Fail:
4. No Network: Device can not reach the network
5. Pin Locked: SIM requires a PIN to unlock
6. No SIM: Confirm SIM is installed
Other GPS Statuses:
1. OFF: GPS is disabled
2. Fixed: GPS is functioning correctly
3. Not Fixed: If you are located inside, you may not be able to achieve a GPS fix because of your
location. Take the device outside for a sky-view.
4. Chipset Fail: GPS chipset is failing self-test
Find complete diagnostic code-information in your specific device model's documentation
7. Select the "Command" tab in SyncTrak
8. Select "StatusReq" to send a status report to the IP or URL defined in the Network Parameters tab.
3. Assembly
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1. Re-attach the back-up battery.
2. Use a screwdriver with a Philips PH00 Bit to close the device case.
3. Please take caution!
4. properly route the battery cable so it is not pinched in the case
5. Torque to 1.5 inch pounds
NOTE: DO NOT OVER-TIGHTEN. OVER-TIGHTENING CAN STRIP BRASS INSERTS OR BREAK SCREWS
Article ID: 5
Last updated: 16 Jun, 2020
Updated by: Herrera D.
Revision: 19
How-To -> Configure, Test & Assemble the ST4500
https://suntech.makekb.com/entry/5/
4
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