STIEBEL ELTRON DHC-E 8/10 Quick start guide

OPERATION AND INSTALLATION

OPERACIÓN E INSTALACIÓN

UTILISATION ET INSTALLATION

ELECTRONICALLY CONTROLLED INSTANTANEOUS WATER HEATER | CALENTADOR INSTANTÁNEO

CON CONTROLADO ELECTRÓNICA | CHAUFFE-EAU INSTANTANÉ À GESTION ÉLECTRONIQUE

»DHC-E8/10

»DHC-E12

The DHC-E series is

tested and certiﬁed

by WQA against NSF/

ANSI 372 for lead free

compliance.

STIEBEL ELTRON, Inc.

17 West Street | West Hatﬁeld, MA 01088

Tel. 413-247-3380 | Fax 413-247-3369

Email info@stiebel-eltron-usa.com

www.stiebel-eltron-usa.com

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CONTENTS | OPERATION

OPERATION

1. General information _________________________________________2

1.1 Safety information_______________________________________________ 2

1.2 Other symbols in this document______________________________ 3

2. Safety__________________________________________________________3

2.1 Intended use______________________________________________________ 3

2.2 General Information_____________________________________________ 3

2.3 Safety Precautions_______________________________________________ 3

2.4 Test symbols ______________________________________________________ 3

3. General________________________________________________________4

4. Troubleshooting ______________________________________________4

INSTALLATION

5. Mounting the appliance _____________________________________5

5.1 Application________________________________________________________ 5

5.2 Mounting __________________________________________________________ 5

5.3 Water connections_______________________________________________ 5

6. Electrical connection_________________________________________6

6.1 DHC-E 8/10 - Appliance with output power options ______ 6

6.2 Temperature setting/anti-scalding protection ____________ 7

7. Commissioning _______________________________________________7

7.1 Appliance handover_____________________________________________ 7

8. Troubleshooting ______________________________________________7

8.1 Display options LED diagnostic „trafﬁc lights“_____________ 7

8.2 Fault table_________________________________________________________ 7

9. Normal maintenance_________________________________________7

10. Technical Data ________________________________________________8

10.1 Dimensioned drawing __________________________________________ 8

10.2 Wiring diagram __________________________________________________ 8

10.3 Maximum temperature increase above ambient water

temperature ______________________________________________________ 9

10.4 Data table ________________________________________________________ 10

11. Spare parts _________________________________________________ 10

WARRANTY | ENVIRONMENT AND RECYCLING

OPERATION

1. General information

Note

Read these instructions carefully before using the ap-

pliance and familiarize yourself with its functions. Keep

these instructions safe. Pass on the instructions to a new

user if required.

1.1 Safety information

1.1.1 Structure of safety information

KEYWORD Type of risk

Here, possible consequences are listed that may re-

sult from not observing the safety information.

Steps to prevent the risk are listed.

1.1.2 Symbols. type of risk

Symbol Type of risk

!Injury

Electrocution

Burns or scalding

1.1.3 Keywords

KEYWORD Description

DANGER If this information is not observed, it will result in serious

injury or death.

WARNING If this information is not observed, it can result in serious

injury or death.

CAUTION If this information is not observed, it can lead to medium

or minor injury.

OPERATION

SAFETY

ENGLISH

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1.2 Other symbols in this document

Note

Notes are bordered by horizontal lines above and below

the text. General information is identiﬁed by the symbol

shown on the left.

Read these notes carefully.

Symbol

!Damage to the appliance and environment

Appliance disposal

This symbol indicates that you have to do something. The ac-

tion you need to take is described step by step.

2. Safety

Observe the following safety information and regulations.

Operate the appliance only when fully installed and with all safety

equipment ﬁtted.

2.1 Intended use

The appliance is intended for heating domestic hot water and can

supply several draw-off points.

Any other use beyond that described shall be deemed inappro-

priate.

Observation of these instructions is also part of the correct use

of this appliance.

2.2 General Information

Read this entire manual. Failure to follow all the guides, instruc-

tions and rules could cause personal injury or property damage.

Improper installation, adjustment, alteration, service and use of

this appliance can result in serious injury.

This appliance must be installed by a licensed electrician and

plumber. The installation must comply with all national, state and

local plumbing and electric codes. Proper installation is the re-

sponsibility of the installer. Failure to comply with the installation

and operating instructions or improper use voids the warranty.

Save these instructions for future reference. Installer should leave

these instructions with the consumer.

If you have any questions regarding the installation, use or opera-

tion of this water heater, or if you need any additional installation

manuals, please call our technical service line, see last side.

2.3 Safety Precautions

!DANGER Injury

Please read and follow these instructions.

Failure to follow these instructions could result in seri-

oius personal injury or death.

!Damage to the appliance and the environment

The appliance must be installed by a licensed electrician

and plumber. The installation must comply with all nati-

onal, state and local plumbing and electric codes.

Service of the appliance must be performed by qualiﬁed

service TECHNICIANS.

DANGER Electrocution

Before proceeding with any installation, adjustment. al-

teration, or service of this appliance all circuit breakers

and disconnect switches servicing the appliance must

be turned off. Failure to do so could result in serious

personal injury or death.

DANGER Electrocution

Never remove the appliance‘s cover unless the electricity

servicing the appliance is turned off. Failure to do so

could result in personal injury or death.

DANGER Electrocution

The appliance must be properly grounded. Failure to

electrically ground the product could result in serious

personal injury or death.

DANGER Burns

Water temperatures over 125°F (52 °C)can cause severe

burns instantly or death from scalding. A hot water scal-

ding potential exists if the thermostat on the appliance

is set too high. Households with small children, disabled

or elderly persons may require that the thermostat be

set at 113°F (45 °C) or lower to prevent possible injury

from hot water.

!WARNING Injury

Where children or persons with limited physical, sensory

or mental capabilities are to be allowed to control this

appliance, ensure that this will only happen under su-

pervision or after appropriate instructions by a person

responsible for their safety.

Children should be supervised to ensure that they never

play with the appliance.

2.4 Test symbols

See type plate on the appliance.

OPERATION

GENERAL

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3. General

The tankless water heater differs from conventional storage type

water heaters in several ways. It does not store hot water. Instead,

water is heated instantaneously as it ﬂows through the appliance.

Due to the absence of stand-by losses, the appliance offers greater

energy efﬁciency than storage type water heaters.

26_02_02_1086

The input of heat into the water is electronically controlled. The

appliance will deliver any water temperature between 86°F (30

°C) and 140 °F (60 °C). Please set the desired temperature using

the knob on the front cover.

Note

For reasons of appliance efﬁciency and durability (sca-

ling), the optimum temperature setting lies between 86°F

(30°C) and 120°F (50°C).

In case the “Power” light is ﬂashing while the appliance operates,

the water ﬂow rate exceeds the heating capacity of the appli-

ance. Reduce the hot water ﬂow rate in order to let the appliance

achieve the set point temperature. The maximum temperature is

electronically limited to 140 °F (60 °C). In case you have questions

regarding the way you plan to use the appliance, please call our

technical service line, see last side.

4. Troubleshooting

Symptom Possible Cause Solution

No hot water not enough flow rate to

activate appliance

clean faucet aerator or shower

head

Water not hot enough water flow too high reduce water flow rate until

light on front cover stops

blinking

If you cannot remedy the fault, notify the contractor who installed

the appliance. To facilitate and speed up your enquiry, please pro-

vide the serial number from the type plate (000000-0000-000000).

ENGLISH

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INSTALLATION

MOUNTING THE APPLIANCE

INSTALLATION

5. Mounting the appliance

5.1 Application

One appliance can be used for the following applications:

one or multiple hand washing sinks

one kitchen sink

cabins with ﬂow restriction at shower head.

A combination of two appliance can be used for whole apartment

and house applications. Please contact STIEBEL ELTRON for special

installation instructions.

All areas with a ground water temperature likely to exceed 65°F

(18°C) year round:

Whole apartment or house

CAUTION Electrocution

Unit must be installed in a vertical position with the

water ﬁttings pointing downward. In this position the

unit is splashproof, so that no water can soak in.

26_02_02_1082

26_02_02_1081

1 Hot valve (left)

2 Cold valve (right)

3 Sink

4 1/2“ main pipe

5 Water supply line for faucet installation

6 Shut-off valve

7 Electrical junction box

5.2 Mounting

Install appliance as close as possible to the main hot water

draw-off points.

Install appliance in a frost free area. If frost may occur, re-

move appliance before freezing temperatures set in.

Leave a minimum of 5“ of clearance on all sides for servicing.

26_02_02_1083

Remove plastic cover.

26_02_02_033126_02_02_1090

Screw the screws into the wall and hang the appliance.

Screws and plastic wall anchors for mounting on masonry or

wood are provided.

Secure the screws.

5.3 Water connections

!Damage to the appliance and the environment

Excessive heat from soldering on copper pipes near the

DHC may cause damage.

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INSTALLATION

ELECTRICAL CONNECTION

All plumbing work must comply with national and applicable

state and local plumbing codes.

Notice for Australia / New Zealand:

The installation shall comply with AS/NZS 3500.4.

A pressure reducing valve must be installed if the cold water

supply pressure exceeds 150 PSI (10 bar).

Make certain that the cold water supply line has been ﬂushed

to remove any scale and dirt.

Install isolating valve in cold water line as shown in illustra-

tion “Mounting the appliance”. This allows the appliance to

be isolated for maintenance purposes.

Cold water connection (inlet) is on the right side of the ap-

pliance, hot water connection (outlet) is on the left side of

appliance.

Tankless water heaters such as the DHC-E are not required to

be equipped with a Pressure and Temperature Relief Valve

(P&T). If the local inspector will not pass the installation

without a P&T, it should be installed on the hot water outlet

side of appliance.

The appliance is designed for connection to copper tubing,

PEX tubing or a braided stainless steel hose with a ½“ NPT

female tapered thread. If soldering near the appliance is nec-

essary, please direct the ﬂame away from the plastic housing

of the appliance in order to avoid damage.

When all plumbing work is completed, check for leaks and

take corrective action before proceeding.

6. Electrical connection

DANGER Electrocution

Carry out all electrical connection and installation work

in accordance with relevant regulations.

DANGER Electrocution

Only use a permanent connection to the power supply.

The appliance must be able to be separated from the

power supply by an isolator that disconnects all poles

with at least 3mm contact separation.

!Damage to the appliance and the environment

Observe the type plate. The speciﬁed voltage must match

the mains voltage.

DANGER Electrocution

Before beginning any work on the electric installati-

on, be sure that main breaker panel switch is „off“ to

avoid any danger of electric shock. All mounting and

plumbing must be completed before proceeding with

electrical hook-up. Where required by local, state or

national electrical codes the circuit should be equipped

with a „ground fault interrupter“.

DANGER Electrocution

As with any electric appliance. failure to electrically

ground appliance may result in serious injury or death.

The appliance should be connected to a properly grounded

dedicated branch circuit of proper voltage rating. In installa-

tions with several appliances, each appliance requires an

independent circuit. Please refer to the technical data table

for the correct wire and circuit breaker size.

26_02_02_1084

The wire must be fed through the rubber seal located be-

tween the hot and cold water connections. Then feed wires

through strain relief clamp and tighten clamp down on wire.

The „live“ wires must be connected to the slots on the ter-

minal block marked L and L (L and N). The ground wire must

be connected to slot marked with the ground symbol. Strain

relief clamp with screws and rubber seal are provided.

6.1 DHC-E 8/10 - Appliance with output power op-

tions

For the DHC-E 8/10 instantaneous water heater, the output power

is adjustable in 2 stages. In its delivered condition the appliance

is set to 7.2 kW@240 V.

26_02_02_1088

1 coding plug

If the appliance should be installed with a different output power,

take the following steps:

Insert the coding plug to the desired performance.

Stage 1 208 V 220 V 230 V 240 V

5,4 kW 6,0 kW 6,6 kW 7,2 kW

Stage 2 208 V 220 V 230 V 240 V

7,2 kW 8,1 kW 8,8 kW 9,6 kW

Mark the selected output power and voltage on the type plate

with a permanent marker.

ENGLISH

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INSTALLATION

COMMISSIONING

6.2 Temperature setting/anti-scalding protection

26_02_02_1089

Connect the lead of the electronic temperature control to po-

sition „A1“ in order to get the maximum outlet temperature

of 140°F (60°C).

The maximum temperature can be limited to 109°F (43°C):

Connect the lead of the electronic temperature control to po-

sition „A2“.

Reinstall the plastic cover.

7. Commissioning

DANGER Electrocution

Commissioning must only be carried out by an authorised

contractor in accordance with safety regulations.

!Damage to the appliance and the environment

Open hot water faucet for a few minutes until water ﬂow

is continuous and all air is purged from water pipes. The

appliance’s plastic cover must be installed before the cir-

cuit breaker is turned on.

Turn on circuit breaker to bring electrical power to the

appliance.

Turn the temperature selector clockwise and anti-clockwise,

to calibrate the temperatur selector.

Adjust the water temperature to the desired level using the

knob on the front cover of the appliance.

Turn on hot water and wait twenty seconds until temperature

has stabilized.

Check the water temperature with your hand and make sure

that it does not feel too hot. Reduce temperature if this is

necessary. A setting of 108°F - 116°F (42 - 47°C) is recom-

mended for most applications.

Explain to the user how the appliance works and familiarise

him or her with its use.

Advise the user about possible hazards (hot water tempera-

ture up to 140°F (60°C). Hand over these instructions, to be

kept for future reference.

A setting of 108°F - 116°F (42 - 47 °C) is recommended for

most applications.

7.1 Appliance handover

Explain the functions of the appliance to the user. Draw special

attention to the safety information. Hand the operating and instal-

lation instructions to the user.

8. Troubleshooting

Danger of electrocution

To test the appliance, it must be supplied with power.

8.1 Display options LED diagnostic „trafﬁc lights“

Display options

red illuminates in case of faults

yellow illuminates when the appliance is heating water

green flashing: The appliance is supplied with power

26_02_02_1088

1 LED diagnostic „trafﬁc lights“

8.2 Fault table

Symptom Possible Cause Solution

No hot water circuit breaker off

safety thermal cut-out

tripped

turn circuit breaker on

reset thermal cut-out

not enough flow rate to

activate appliance

clean filter screen at appli-

ance

clean faucet aerator or

shower head

Not enough hot water filter screen clogged clean filter screen at appli-

ance

Water not hot enough water flow too high reduce water flow rate until

light on front cover stops

blinking

supply correct voltage to

appliance

If you are not able to resolve a problem please contact us,

see last side, before removing the appliance from the wall.

STIEBEL ELTRON is happy to provide technical assistance. In

most instances, we can resolve the problem over the phone.

9. Normal maintenance

STIEBEL ELTRON tankless water heaters are designed for a very

long service life. Actual life expectancy will vary with water qual-

ity and use. The appliance itself does not require any regular

maintenance.

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INSTALLATION

TECHNICAL DATA

However, to ensure consistent water ﬂow, it is recommended to

periodically remove scale and dirt that may build up at the aera-

tor of the faucet(s), the ﬁlter screen in the appliance, or in the

shower head.

10. Technical Data

10.1 Dimensioned drawing

b01

c06 c01

c01

c06

38 (1.5")

360 (14.17")

200 (7.88")

100 (3.94") 110 (4.33")

273 (10.75")75 (2.953")

8 (0.315")

D0000017762

b01 Electrical cable entry

c01 cold water inlet "NPT 1/2

c06 hot water outlet "NPT 1/2

10.2 Wiring diagram

DHC-E 8/10

2/GRD ~ 208 / 240 V

1/N/PE ~ 220 / 230 / 240 V

85_02_03_0001

DHC-E 12

2/GRD ~ 208 / 240 V

1/N/PE ~ 220 / 230 / 240 V

85_02_03_0002

ENGLISH

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INSTALLATION

TECHNICAL DATA

10.3 Maximum temperature increase above ambient water temperature

Warm water ﬂow rate [ GPM ]

Warm water outlet temperature 104 °F

Cold water inlet temperature °F 39 50 59 68 77 86 95 104 113 122 131

DHC-E 8/10 5.4 kW @ 208 V 0.57 0.68 0.82 1.02 1.36 2.04 4.09 - - - -

7.2 kW @ 240 V 0.76 0.91 1.09 1.36 1.82 2.72 5.45 - - - -

7.2 kW @ 208 V 0.76 0.91 1.09 1.36 1.82 2.72 5.45 - - - -

9.6 kW @ 240 V 1.01 1.21 1.45 1.82 2.42 3.63 6.61 - - - -

DHC-E 12 9 kW @ 208 V 0.95 1.14 1.36 1.70 2.27 3.23 6.47 - - - -

12 kW @ 240 V 1.26 1.51 1.82 2.27 3.03 4.31 6.61 - - - -

Warm water outlet temperature 113 °F

Cold water inlet temperature °F 39 50 59 68 77 86 95 104 113 122 131

DHC-E 8/10 5.4 kW @ 208 V 0.50 0.58 0.68 0.82 1.02 1.36 2.04 4.09 ---

7.2 kW @ 240 V 0.66 0.78 0.91 1.09 1.36 1.82 2.72 5.45 ---

7.2 kW @ 208 V 0.66 0.78 0.91 1.09 1.36 1.82 2.72 5.45 ---

9.6 kW @ 240 V 0.89 1.04 1.21 1.45 1.82 2.42 3.63 6.61 ---

DHC-E 12 9 kW @ 208 V 0.83 0.97 1.14 1.36 1.70 2.16 3.23 6.47 ---

12 kW @ 240 V 1.11 1.30 1.51 1.82 2.27 2.88 4.31 6.61 ---

Warm water outlet temperature 140 °F

Cold water inlet temperature °F 39 50 59 68 77 86 95 104 113 122 131

DHC-E 8/10 5.4 kW @ 208 V 0.36 0.41 0.45 0.51 0.58 0.68 0.82 1.02 1.36 2.04 4.09

7.2 kW @ 240 V 0.49 0.54 0.61 0.68 0.78 0.91 1.09 1.36 1.82 2.72 5.45

7.2 kW @ 208 V 0.49 0.54 0.61 0.68 0.78 0.91 1.09 1.36 1.82 2.72 5.45

9.6 kW @ 240 V 0.65 0.73 0.81 0.91 1.04 1.21 1.45 1.82 2.42 3.63 6.61

DHC-E 12 9 kW @ 208 V 0.61 0.68 0.76 0.85 0.97 1.08 1.29 1.62 2.16 3.23 6.47

12 kW @ 240 V 0.81 0.91 1.01 1.14 1.30 1.44 1.73 2.16 2.88 4.31 6.61

Warm water ﬂow rate [ l/min ]

Warm water outlet temperature 40 °C

Cold water inlet temperature °C 4 10 15 20 25 30 35 40 45 50 55

DHC-E 8/10 5.4 kW @ 208 V 2.15 2.58 3.09 3.87 5.16 7.73 15.47 ----

7.2 kW @ 240 V 2.86 3.44 4.12 5.16 6.87 10.31 20.62 ----

7.2 kW @ 208 V 2.86 3.44 4.12 5.16 6.87 10.31 20.62 ----

9.6 kW @ 240 V 3.82 4.58 5.50 6.87 9.16 13.75 25.00 - - - -

DHC-E 12 9 kW @ 208 V 3.58 4.30 5.16 6.44 8.59 12.24 24.49 - - - -

12 kW @ 240 V 4.77 5.73 6.87 8.59 11.46 16.32 25.00 - - - -

Warm water outlet temperature 45 °C

Cold water inlet temperature °C 4 10 1 20 25 30 35 40 45 50 55

DHC-E 8/10 5.4 kW @ 208 V 1.89 2.21 2.58 3.09 3.87 5.16 7.73 15.47 - - -

7.2 kW @ 240 V 2.51 2.95 3.44 4.12 5.16 6.87 10.31 20.62 - - -

7.2 kW @ 208 V 2.51 2.95 3.44 4.12 5.16 6.87 10.31 20.62 - - -

9.6 kW @ 240 V 3.35 3.93 4.58 5.50 6.87 9.16 13.75 25.00 ---

DHC-E 12 9 kW @ 208 V 3.14 3.68 4.30 5.16 6.44 8.16 12.24 24.49 ---

12 kW @ 240 V 4.19 4.91 5.73 6.87 8.59 10.88 16.32 25.00 ---

Warm water outlet temperature 60 °C

Cold water inlet temperature °C 4 10 15 20 25 30 35 40 45 50 55

DHC-E 8/10 5.4 kW @ 208 V 1.38 1.55 1.72 1.93 2.21 2.58 3.09 3.87 5.16 7.73 15.47

7.2 kW @ 240 V 1.84 2.06 2.29 2.58 2.95 3.44 4.12 5.16 6.87 10.31 20.62

7.2 kW @ 208 V 1.84 2.06 2.29 2.58 2.95 3.44 4.12 5.16 6.87 10.31 20.62

9.6 kW @ 240 V 2.45 2.75 3.05 3.44 3.93 4.58 5.50 6.87 9.16 13.75 25.00

DHC-E 12 9 kW @ 208 V 2.30 2.58 2.86 3.22 3.68 4.08 4.90 6.12 8.16 12.24 24.49

12 kW @ 240 V 3.07 3.44 3.82 4.30 4.91 5.44 6.53 8.16 10.88 16.32 25.00

10 | DHC-E WWW.STIEBEL-ELTRON-USA.COM

INSTALLATION

SPARE PARTS

10.4 Data table

DHC-E 8/10 DHC-E 12

Part number 224201 230628

Phase 111111111111

Voltage V208 220 230 240 208 220 230 240 208 220 230 240

Frequency Hz 50 / 60 50 / 60 50 / 60 50 / 60 50 / 60 50 / 60 50 / 60 50 / 60 50 / 60 50 / 60 50 / 60 50 / 60

Coding plug Position 1 1 1 1 2 2 2 2 - - - -

Output power kW 5.4 6.0 6.6 7.2 7.2 8.1 8.8 9.6 9 10 11 12

Ampere A28 30 31 32 35 37 39 40 44 46 48 50

Min. required circuit breaker size A30 40 40 40 50 50 50 50 60 60 60 60

Recommended wire size AWG COPPER 10 - - 8 8 - - 8 6 - - 6

Recommended wire size mm² COPPER - 6 6 - - 10 10 - - 10 10 -

Protection level according to IP 24 IP 24

Min. water flow to activate appliance GPM / l/min 0.37 / 1.4 0.37 / 1.4

Nominal water volume GAL / l 0.13 / 0.5 0.13 / 0.5

Working pressure max. PSI / bar / MPa 150 / 10 / 1 150 / 10 / 1

Tested to pressure PSI / bar / MPa 300 / 20 / 2 300 / 20 / 2

Weight lbs. / kg 5.9 / 2.7 5.9 / 2.7

Water connections “ NPT 1/2 1/2

Suitable for supply with up to 131 °F / 55 °C

Tankless water heaters are considered a non-continuous load

Conductors should be sized to maintain a voltage drop of less than

3 % under load

11. Spare parts

987

26_02_02_1091

No. No. Spare part DHC-E 8/10 DHC-E 12

1Heating system 292575 292576

2Safety thermal cut out 286369 286369

3Electronic control appliance 291851 291852

4Coding plug 283455 ---

5Back panel 292578 292578

6 Flow sensor DFE 286461 286461

7Cold water connection 291699 291699

8Filter screen 252430 252430

9Hot water connection 278634 278634

10 Plastic cover 292577 292577

11 Wiring block 279998 279998

12 Axis connection plug 254312 254312

13 Electronic temperature control 286359 286359

14 Temperature adjustment knob 254307 254307

15 Outlet temperature sensor 280677 280677

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