Steelcase Criterion User manual

Page 1 of 6

939504754 Rev C

If you have a problem, question, or request, call

your local dealer, or Steelcase Line 1 at

888.STEELCASE (888.783.3522)

for immediate action by people who want to help you.

(Outside the U.S.A., Canada, Mexico, Puerto Rico,

and the U.S. Virgin Islands, call: 1.616.247.2500)

Or visit our website: www.steelcase.com

Grand Rapids, MI 49501

U.S.A.

Printed in U.S.A.

Criterion®Arm Replacement Package

Torx #25 Bit

#2 PHILLIPS

#4 PHILLIPS

Wave Washer Washer

Bit Holder

Page 2 of 6

939504754 Rev C

Arm Cap Replacement

1. Flip the chair to an upside down position.

2. Remove the (2) screws that are located

towards the front and back edges of the arm

removing the arm cap. Repeat for other side.

Pay close attention to which is right and left side

if doing both sides. Radius on arm will go

towards the seat side of the chair.

3. Reattach arm cap with screws. Do not over

torque.

Page 3 of 6

939504754 Rev C

Height Width Pivot Arm

Replacement

1. Flip the chair to an upside down position.

2. Remove the (2) screws that are located

towards the front and back edges of the arm

removing the arm cap.

3. While holding the arm firmly, use a #4

phillips screwdriver or screw gun to remove the

large screw with black head. Repeat for other

side. When doing both sides, pay close

attention to which is the right and left side.

4. When screw is fully detached, remove arm.

5. Remove assembly screws using a #25 torx

head screw bit with screw gun. Unsnap detents

of lower cap from mounting block.

6. Carefully snapping detents of new lower cap

into mounting block, remount block with

assembly screws and torque to 80 - 100 inch

lbs.

7. Reattach new arm (again checking to make

sure right and left are on correctly) using screw.

Torque screws to 30 - 90 inch lbs.

8. Reattach arm cap with screws. Radius on

arm cap will be toward the seat side of the chair.

Page 4 of 6

939504754 Rev C

Gear Cover Replacement

1. Flip the chair to an upside down position.

2. Remove small silver screw on the underside

of the arm which will be a #2 phillips drive flat

head screw.

3. Remove cover by carefully pulling in an

outward motion.

4a. For old style, place new cover on slight

angle and insert lip under arm cover and gently

push, snapping into place being careful not to

break plastic lip and cover; reinsert screw.

4b. For new style, push cover on and replace

#2 phillips drive flat head screw.

NOTE: When replacing covers, watch for right

and left hand if replacing both sides.

LIP

Page 5 of 6

939504754 Rev C

Lower Cap Replacement

1. Flip the chair to an upside down position.

2. While holding the arm firmly, use a #4 phillips

screwdriver or screw gun to remove the large

screw with black head. Repeat for other side.

When doing both sides, pay close attention to

which is the right and left side.

3. When screw is fully detached, remove arm

being careful to note order in which the washers

come off.

4. Remove assembly screws using a #25 torx

head screw bit with screw gun. Unsnap detents

of lower cap from mounting block.

5. Remove old lower cap.

6. Carefull take new lower cap and tilt slightly to

align tabs with small holes in trigger assembly

and gently push, snapping into place.

7. Carefully snapping detents of new lower cap

into mounting block, remount block with

assembly screws and torque to 80 - 100 inch lbs.

8a. For old style, reassemble arm cap to

mounting block. Torque screw to 100 - 120 inch

lbs.



8b. For new style, reassemble arm cap to

mounting block. Torque screw to 30 - 90 inch lbs.

HOLES

Page 6 of 6

939504754 Rev C

Arm Assembly Package

1. Flip the chair to an upside down position.

2. Remove the (3) screws holding the arm

assembly in place.

3. Remove the arm assembly.

4. Align the screw holes of the new arm

assembly. Insert the screws and tighten per

the tightening pattern shown.

Torque Tightening Pattern

(Torque to 115 inch lbs.)

Tighten this

screw 1st

Tighten this

screw 2nd

Tighten this

screw 3rd

Re-tighten this

screw 4th

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