Troubleshooting
Prior to submitting a claim for a defective or failed fan, or prior to removal of your fan from its installation location, please
read the below possible symptoms and solutions or contact the Star Fans company via email for trouble shooting
assistance.
Failure: Fan will not start
Failure: The fan is noisy
Failure: Fan Wobble
Solution: check power, circuit fuses or breakers.
Caution! Make sure the power is turned offbefore performing the following steps:
Remove canopy and check wire connections, check wall control transmitter connections,
double check the winter/summer switch on the motor.
Solution: Check the screws that attach the fan blade to the motor hub, Make sure outlet
box is secured to building structure, if necessary use the wood screws provided to further
secure outlet box to joist, Make sure hanger bracket is secure to the outlet box.
Solution: Make sure outlet box is secured to building structure, if necessary use the wood
screws provided to further secure outlet box to joist, Make sure hanger bracket is secure to
the outlet box.
*If the above doesn’t solve the wobbling Use the balancing kit provided (instructions includ-
ed with balancing kit).
LIMITED LIFETIME WARRANTY
The Star Fans warranty is for one year from the date of purchase from an authorized Star Fans dealer, except for
the motor which is granted a five year warranty (excluding wall controls and electrical components e.g switches
and capacitors), to the original purchaser or user.
Star Fans warrants this fan to be free from defects in material and workmanship for one year from the date of
purchase with exception of the motor. The company’s only obligation under this limited warranty is to replace,
repair or refund the purchase of a fan confirmed by Star Fans to be defective in material or workmanship after
the motor only is returned to Star Fans by the original purchaser along with a proof of purchase and with shipping
charges prepaid.
This warranty will not apply to fans which have been damaged as a result of improper installation, removed from
the original installation or subjected to use for which the fan was not designed. The customer is responsible for
any cost of removing the old fan, installing a new fan or any other costs. Star Fans shall under no circumstances
be liable for any incidental or consequential damages.
Warranty Service Information
To obtain warranty service during the warranty period, the purchaser should return the fan with the sales receipt
to the Star Fans company. The address can be found on starfansusa.com. The company will either repair or
replace the fan after verifying the legitimacy of the warranty claim. This is a limited warranty. For any more
information please email: info@starfans.co
There is no warranty for fans used with any non Star Fans devices (wall control, electrical dimmer switches, etc’…);
purchased or installed outside the United States; fans owned by someone other than the original purchaser; fans
for which proof of purchase has not been established; fans purchased from an unauthorized dealer; ordinary
wear and tear; minor cosmetic blemishes; refurbished fans; and fans that are damaged due to any of the follow-
ing: improper installation, misuse, abuse, improper care, failure to
follow Star Fans instructions, accidental damage caused by the fan owner or related parties, modifications to the
fan, improper or incorrectly performed maintenance or repair, improper voltage supply or power surge, use of
improper parts or accessories, failure to provide maintenance to the fan, or acts of God (e.g. flood).
STAR FANS
