Sony BRAVIA User manual

SONY

BRAVIA

Troubleshooting Guide

Table of Contents

1 | P a g e

TV cannot turn on (no power) or TV screen is black……………….….2

Picture quality is not as good as viewed at the store…………………3

Standard Definition (SD) and High Definition (HD)…………………….4

The picture is too dim or too bright…………………………………………. 5

The picture is not full screen (cropped or too small)………………… 5

No picture and no sound…………………………………………………………..6

No Sound/Low Sound……………………………………………………………… 7

Power

Picture/Display

Sound

Power & Display/Picture

2 | P a g e

TV cannot turn on (no power) or TV screen is black

1. Make sure the AC power cord is connected securely to a working wall outlet.

Plug in the socket properly

Check the cable connection

Check connection of AC Adapter

2. Make sure the POWER button on the TV is on, and then press POWER button on

remote.

If the TV turns on but does not respond

to remote control, the issue may be on

the remote. Please check the battery.

3. If the symptom remains, try to unplug the TV power cord from the electrical outlet at

least for 30 seconds, then plug the power cord into a known working electrical wall

outlet.

4. Attempt to turn on the TV. If there is still no picture even though the TV is on,

please refer to page 6.

Display/Picture

3 | P a g e

Picture quality is not as good as viewed at the store

View the BRAVIA Image available on your TV to confirm picture quality. BRAVIA image

is sample image available by default on your BRAVIA.

For R Series

Press the HOME button, and then go to Media > Photo to view sample image.

If BRAVIA image is clear →no issue with

your TV, most likely this is because of the

content quality. Refer to page 5 for more

details.

If BRAVIA image is not clear → service may

be required. Please consult to Sony Contact

Centre.

For W Series TV

Now you can run Problem Diagnosis to troubleshoot Picture/Sound symptoms.

Press the HOME button, and then select Help → Customer Support → Problem

Diagnosis → Picture/Sound Symptoms.

After starting the diagnosis, follow instructions on

the screen to diagnose the symptom and possible

cause.

Display/Picture

4 | P a g e

Standard Definition (SD) and High Definition (HD)

Standard Definition (SD) has a vertical resolution between 480 and 576 lines.

High Definition (SD) has a vertical resolution between 720 and 1080 lines (Full HD).

When SD video signal is displayed on HD TV, the image will either appear smaller on

or up-scaled (resized) to fit the screen.

Some DTH or set-top box (depends on the providers) may upscale SD signal to HD

levels. However, this can erode the quality of the pictures or even crop the image. For

example, 4:3 image can be up-scaled and then cropped to display full screen image on

16:9.

Tips:

HD TV channels require you to have a

special set-top box that receives HD signals

and routes the content to the TV via an

HDMI cable.

SD video on HDTV without up-scaling

Up-scaled SD videos on HDTV

HD video on HDTV

Display/Picture

5 | P a g e

The picture is too dim or too bright

If the picture brightness is not comfortable for your eyes, you can adjust the brightness.

1. Press the HOME button.

2. W Series: Select Settings Display Picture Brightness.

R Series: Select Settings System Settings Picture Brightness.

3. Adjust Brightness.

The picture is not full screen (cropped or too small)

This may happen when the content format does not match with TV (refer to page 6).

Change the Wide Zoom Settings to display the picture properly.

1. Press the HOME button.

2. W Series: Select Settings Display Screen Screen Format/Wide

Mode.

R Series: Settings System Settings Screen Wide Mode

Some of available options:

Wide

Zoom

Enlarge the picture to fill 16:9

screen. Image may be cropped.

Normal

Displays 4:3 picture in its original

size with side bars.

Full

Stretches 4:3 picture

horizontally, to fill 16:9 screen.

Zoom

Displays 16:9 picture that has

been converted into 4:3 letter

box format back to original.

Display/Picture & Sound

6 | P a g e

No picture (screen is dark) and no sound

1. Make sure the TV is on and connected to device source properly.

SOCKETS/PORTS

SIGNAL

TRANSMITTED

PICTURE QUALITY

PERFORMANCE

HDMI

Picture + Sound

Best quality

Component Video

Picture + Sound

Composite

Picture + Sound

RF/COAXIAL

Picture + Sound

Normal quality

2. Make sure the TV is set to the correct video input to receive the signal.

1. Press on your remote.

2. Select proper input based on the port you are using to connect with other

device.

3. Tune the channel with Auto Tuning or Manual Tuning. Refer to instructions manual

of your TV.

4. Perform factory reset.

1. Press the HOME button, then select Settings.

2. System Settings → General Set-up → Factory Settings → Yes.

After completing this process, the initial set-up screen is displayed.

Check which ports

are common on both

the device and TV,

then choose a cable

that is compatible

into both devices.

For Set Top Box

connection,

remember to

connect RF cable

(aerial) to Set Top

Box.

Sound

7 | P a g e

No Sound/Low Sound

Make sure Volume is not muted either on TV or cable box if being used and no

headphone plug is connected to the TV. Select proper Sound settings.

1. Press the HOME button.

2. W Series: Select Settings → Sound.

R Series: Select Settings →System Settings → Set-up → AV Set-up

3. Select Speakers and set the following:

- To output sound to TV speakers, select TV Speakers.

- To output sound to external audio system, select Audio Speakers.

4. Select Headphone/Audio Out and set the following:

- To output sound from headphones, select Headphone.

- To output from an audio system connected to the TV, select Audio Out.

- To output from a subwoofer, select Subwoofer.

5. Select Sound and adjust the desired settings.

For example you can set Sound Booster to enhance treble/bass and reproduce

dynamic sound, Clear Voice (R Series) or Voice Zoom (W Series) to emphasize

voice or ambient sounds.

Need more information of your BRAVIA TV?

Press i-Manual button on your remote and get the most of your BRAVIA

(W Series only).

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