Sony FY15 User manual

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FY15 Touch-pad Remote Controller

Solution for “doesn’t work”

2

Touch-pad remote (TPR) doesn’t work

Case1: TV can be operated only by the paired TPR [Explanation]

TV and TPR are paired one-to-one.

TV can be operated only by the paired TPR.

TPR will be paired with the bundled TV automatically

when first used.

If you want to pair with another TV, please refer page 7.

Can work

Paired TV

Another TV

○

×

Can NOT work

TPR

(Paired)

3

Case２: Factory data reset by IR remote

1. Factory data reset

Storage & reset

> Factory data reset

×

2. TPR will be

unregistered from

TV

[Explanation]

When TV is factory data reset by IR remote, TV will be

back to the original factory settings and TPR will be

unregistered from TV. Then TPR doesn’t work.

[How to recover]

TPR should also be reset and re-pairing.

Please refer the page 6, “To make repair, clear paring

information of touch pad remote controller”.

[Recommendation for Factory data reset]

Please use TPR instead of IR remote. When TV is reset

by TPR, TPR will be reset automatically.

(If TPR is non-used one, then TPR automatically paired

without above recovery operation.)

Touch-pad remote (TPR) doesn’t work

TPR

(Paired)

4

Case３: Bluetooth connection failure

TV（Paired）

TPR

(Paired)

×

[Explanation]

TPR fails to connect with TV by the Bluetooth

connection circumstances.

[How to recover]

Please refer the page 5, “Restart Bluetooth function”.

[In case of cannot recover]

Please unplug and plug TV’s AC power code.

Touch-pad remote (TPR) doesn’t work

5

Is there TPR on the paired device list?

Settings > Bluetooth settings > Device list

Confirmation flow for "TPR does not work" part 1

YES

NO

Assumed cause :

Bluetooth function is temporally not working

Assumed cause: TPR already unregistered from TV

- by Factory data reset on Storage & reset menu

Or

- by unpair TPR on Bluetooth settings menu

Countermeasure

Restart Bluetooth function

1. Disable Bluetooth function

2. Select YES on the confirmation screen

3. Confirm that Bluetooth function is disabled

4. Enable Bluetooth function again

please check if it recovered or not.

if not, then AC plug off/on.

Countermeasure is in next page

6

Countermeasure

To make re-p a i r, clear paring information of touch pad

remote controller

1. Unplug AC code of TV

2. Remove battery cover of touch pad remote controller to see

LED indicator ※Fig.1

Remove batteries and wait for about 10 second and

put batteries back

3. Press 1. "VOL-", 2. "POWER", and 3. "ENTER" in turn

and hold 3 keys for 3 seconds ※Fig.2

4. Confirm LED indicator blink twice (Touch pad remote

controller is initialized.) ※Fig.3

5. Insert AC power plug of TV into socket and power on TV

using the power button on the TV

6. After waiting for about 2 minutes and confirming home screen

of TV, start using touch pad remote controller

7-1. Paring is automatically done without no notification if the

remote controller is bundled to the TV.

7-2. If non bundled touch pad remote controller, then please refer

next page for pairing.

②

①

③

※Fig.1 ※Fig.2 ※Fig.3

LED blinks twice

Press 3 keys

Remove and put

batteries

Confirmation flow for "TPR does not work" part 2

Power button on TV

7

How to pair TPR with another TV

Use with IR remote

1. Unplug AC code of the previous paired TV.

(To avoid automatically pair again to this TV)

2. Use your IR remote to enter pairing menu of

another TV which you want to newly pair

1. Settings

2. Touchpad Remote Control Settings

3. Pair Touchpad Remote Control

3. Please follow the instruction on screen.

Use without IR remote

1. Unplug AC code of the previous paired TV.

(To avoid automatically pair again to this TV)

2. Press input key of TV which you want to newly pair

for 5sec.

3. Please follow the instruction on screen.

8

Pairing information during TV SW Update

TPR

(Paired)

Pairing information doesn’t be affected and keep pairing during TV SW update.

TV

(Paired)

1. Update via broadcasting

TPR

(Paired)

TV

(Paired)

2. Update via Internet

TPR

(Paired)

TV

(Paired)

3. Update via USB

Keep pairing Keep pairing Keep pairing

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Names of Sony products and services are the registered trademarks and/or trademarks of Sony Corporation or its Group companies.

Other company names and product names are registered trademarks and/or trademarks of the respective companies.