Sony CLIE PEG-NZ90 Instruction Manual

4-670-646-11 (1)

Personal Entertainment Organizer

PEG-NZ90

Trouble-

shooting

Q&A

My CLIÉ handheld is not

working properly

About CLIE Launcher

I cannot perform a HotSync®

operation

Error messages

I cannot enter data properly

How to operate basic applications

(PIM)

I cannot beam data

I cannot use a “Memory Stick”

media

I cannot transfer data

Peripheral devices are not

recognized

I cannot play music

(Audio Player)

About Sound Utility/Sound

Converter 2

About movies

I cannot use e-mail (CLIE Mail)

I cannot make a backup

I cannot connect to the

Internet

I forgot my password

I cannot exchange data using the

Bluetooth™ function

Frequently Asked Questions

Tips

• Many of the problems mentioned here can be solved by resetting your CLIÉ™ handheld.

bFor details on how to reset, refer to “Basic operations of your Sony CLIÉ™ handheld:

Restarting your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).”

•The“CLIÉ Appication Manual” is installed on your computer when you install the Palm™

Desktop for CLIÉ software.

Why can’t I turn on my CLIÉ handheld?

• Is the HOLD switch of your CLIÉ handheld on?

Your CLIÉ handheld does not operate when the HOLD switch is on. Make

sure you turn it off.

• Has the battery of your CLIÉ handheld run out?

Place your CLIÉ handheld in the cradle connected to the AC adapter and

turn on your CLIÉ handheld after you charge it for a few minutes. If it turns

on, continue charging it for approximately four hours and then perform a

soft reset.

Why isn’t my CLIÉ handheld responding?

Is the HOLD switch of your CLIÉ handheld on?

Your CLIÉ handheld does not operate when the HOLD switch is on. Make

sure you turn it off.

Why can’t I perform a HotSync®operation?

Check the following:

• Your CLIÉ handheld is placed in the cradle properly.

• The USB cable of the cradle is directly connected to a computer’s USB port.

Do not use a USB hub.

• The Palm™ Desktop for CLIÉ software is installed on your computer.

• If you are using Windows 2000 Professional or Windows XP*, log in as an

“Administrator.”

* In this manual, Windows XP Home Edition and Windows XP Professional

are referred to as Windows XP.

Why can’t I perform a HotSync®operation?

•IstheHotSync

icon displayed in the task tray in the bottom right-hand

corner of your computer screen?

If not, select the Start menu, Programs (All Programs in Windows XP),

Sony handheld, and HotSync Manager to start the HotSync Manager.

•IstheLocal USB check box in the menu (displayed by clicking the

HotSync icon selected?

• Is the USB port active?

Why isn’t the “Memory Stick” media recognized?

• Eject the “Memory Stick” media and try inserting it again.

• Wipe the terminal of the “Memory Stick” media with a soft cloth, such as a

cotton pad.

• You cannot use a “Memory Stick” media that is formatted in a device other

than your CLIÉ handheld. Please format it using your CLIÉ handheld.

• When the battery of your CLIÉ handheld is running low, data on “Memory

Stick” media may not be displayed. Recharge the battery of your CLIÉ

handheld.

Why isn’t the peripheral device or network card

recognized?

• After turning off your CLIÉ handheld, remove the peripheral device or the

network card and reconnect it.

• For the latest information on peripheral devices and network cards

supported by your CLIÉ handheld, refer to the website below and select your

model.

http://www.sony.com/peg/support/

Playing music: Why can’t I play MP3 files?

• Check that the MP3 files are copied in the folder “PALM/Programs/

MSAUDIO” on the “Memory Stick” media.

• Check that the file format is supported by your CLIÉ handheld.

bFor details on file formats supported by your CLIÉ handheld, refer to “Audio

Player” in the “CLIÉ Application Manual” installed on your computer.

Continued on next page

• • • • • • • • • • • • • • • • • • • • • • • • •

If your problem still persists, then proceed to the next page.

Playing music: Why doesn’t SonicStage 1.5 recognize the

CLIÉ handheld even when it is placed in the cradle?

• Set to the music transfer mode.

bFor details, refer to “Audio Player” in the “CLIÉ Application Manual” installed

on your computer.

• Disconnect your CLIÉ handheld from the cradle, and place it in the cradle

again. If the problem still persists, restart the computer.

Why can’t I connect to the Internet?

• Follow the steps mentioned in “Customizing your Sony CLIÉ™ handheld

(Preferences): Changing the Network preferences” in the “Handbook” and

check that the settings of Network Preferences are proper.

• Check that the connection between your CLIÉ handheld and network card

is proper.

• “NetFront” may not be able to display certain websites designed for your

computer’s browser software.

bFor details, refer to the “CLIÉ Application Manual” installed on your computer.

Why can’t I connect to the Internet using a Wireless LAN

card?

• Check that the Wireless LAN card is recognized properly by your CLIÉ

handheld.

• Check that the correct settings are made under Network Preferences on

your CLIÉ handheld.

• Check that the correct network settings are made for the target device

(access point).

bFor details, refer to the manual of each network card or target device.

Why can’t I send or receive e-mails?

• Follow the steps mentioned in “CLIE Mail” in the “CLIÉ Applications

Manual” installed on your computer. Check that the settings of mail server,

user name, and password are correct.

• If you cannot send an e-mail message, check the destination e-mail address.

Contents of Troubleshooting

Symptoms Page

My CLIÉ handheld is not working properly

I cannot turn on my CLIÉ handheld Page 13

I cannot see anything on the screen although the LED is on

Page 13

My CLIÉ handheld is not responding Page 13

My CLIÉ handheld keeps turning itself off Page 14

My CLIÉ handheld is not making any sounds Page 14

The backlight does not turn on when I adjust the brightness

level

Page 15

I can’t read the screen properly Page 15

Software or Applications do not operate properly after I

perform a soft reset

Page 15

I cannot use the Jog Dial™ navigator Page 15

About CLIE Launcher

I cannot drag and drop in CLIE Launcher Page 16

I cannot start CLIE Launcher Page 16

The applications on a “Memory Stick” media are not displayed Page 16

Do the CLIE Launcher groups and the categories of Palm

OS®standard screen differ?

Page 17

I cannot perform a HotSync®operation

Performing initial checks Page 17

I cannot start a HotSync®operation when pressing the

HotSync button of the cradle

Page 19

I cannot stop a HotSync®operation Page 19

It takes a long time to complete a HotSync®operation Page 19

Data cannot be synchronized with some applications during a

HotSync®operation

Page 19

Continued on next page

• • • • • • • • • • • • • • • • • • • • • • • • •

Contents of Troubleshooting (continued)

Symptoms Page

I cannot back up certain types of data with a HotSync®

operation

Page 20

The Palm™ Desktop for CLIÉ software does not start or

cannot be selected from the menu

Page 21

The HotSync Manager does not start (the HotSync

icon

is not displayed in the bottom right-hand corner of your

computer screen)

Page 21

Mail software on computer starts automatically when starting

a HotSync®operation

Page 21

I cannot perform a HotSync®operation via a modem Page 21

I cannot perform an IR HotSync®operation Page 23

If you still cannot perform a HotSync®operation Page 24

Error messages

An error message is displayed repeatedly Page 26

The error message “Invalid process” is displayed when

starting an application

Page 26

The error message for insufficient memory is displayed Page 26

The HotSync®operation does not start and a message is

displayed on the screen

Page 27

An error message saying there is insufficient memory appears

while receiving data using the IR port

Page 27

I cannot enter data properly

My CLIÉ handheld activates a wrong feature when I tap a

button or screen icon

Page 28

I cannot display the menu by tapping the menu icon Page 28

My CLIÉ handheld does not recognize handwritten characters Page 28

How to operate basic applications (PIM)

My CLIÉ handheld does not display the correct date when I

tap the Today button

Page 29

I cannot find the data I created when opening it in the

application

Page 29

I cannot re-order memos in a list Page 29

An event created in the “Date Book” application cannot be

listed in the week view

Page 30

I cannot transfer a vCard data created with the “Address”

application on my CLIÉ handheld

Page 30

I cannot beam data

Performing initial checks Page 30

The error message is displayed for insufficient memory when

I receive data by beaming

Page 31

I cannot exchange data using the Bluetooth™ function Page 31

I forgot my password

I forgot my password and my CLIÉ handheld is locked Page 32

I forgot my password and my CLIÉ handheld is not locked Page 32

I cannot use a “Memory Stick” media

I cannot copy/move data between a “Memory Stick” media

and my CLIÉ handheld

Page 33

The message “Please insert the Memory Stick media” is

displayed when a “Memory Stick” media is inserted into the

“Memory Stick” slot

Page 33

I cannot start applications on a “Memory Stick” media Page 33

My CLIÉ handheld cannot read data on a “Memory Stick”

media

Page 34

My CLIÉ handheld does not recognize a “Memory Stick”

media or an error occurs

Page 34

Symptoms Page

Continued on next page

• • • • • • • • • • • • • • • • • • • • • • • • •

Contents of Troubleshooting (continued)

Symptoms Page

I cannot make a backup

I cannot make a backup of certain data on my computer with

a HotSync®operation

Page 35

I cannot transfer data

I cannot transfer image files or movie files from my computer

to my CLIÉ handheld

Page 35

Peripheral devices are not recognized Page 36

I cannot play music (Audio Player)

Playing music

There is no sound Page 36

The sound is too low Page 36

The sound is noisy Page 36

I cannot play music while other applications are running Page 37

The sound becomes distorted Page 37

The sound is coming from only one side Page 37

The names of music files on a “Memory Stick” media are not

displayed when I start the Audio Player application

Page 37

I cannot play the music once I have reached the limit of

playback

Page 37

MP3 files cannot be read or played Page 38

The next track cannot be found Page 38

The sound stops suddenly Page 38

My CLIÉ handheld does not respond to a remote control

operation

Page 38

Connecting to the computer

SonicStage 1.5 does not recognize my CLIÉ handheld even

when it is placed in the cradle

Page 39

The connection suddenly gets cut Page 39

The number of songs that can be checked out is not enough

(the time to record is not enough)

Page 39

After I connect to the computer, the drive is recognized but

the contents cannot be found

Page 40

Operation during connection becomes unstable Page 40

The error message “Unsafe Removal of Device” is suddenly

displayed on your computer screen

Page 40

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