Sonim XP6 Installation guide

FAQ

GUIDE

SONIM XP6

English

SONIM and the Sonim logo are trademarks of Sonim

Technologies, Inc. Other company and product names

may be trademarks or registered trade-marks of the

respective owners with whom they are associated.

Reference Documentation

For more information about any of the features discussed

in this guide, refer to Sonim XP6 user guide available at

http://www.sonimtech.com/support/downloads.php.

Contents

Push-to-talk - General ———————— 4

Instant Personal Alerts———————— 7

Managing EPTT Calls———————— 8

Troubleshooting EPTT Issues———— 12

Sonim XP6 - Features———————— 14

Sonim XP6 - Support———————— 17

Push-to-talk - General

What is Enhanced Push-to-talk (EPTT)?

• Enhanced Push-to-talk (EPTT) is a special

feature on a mobile phone that combines the

functionality of a walkie-talkie or 2-way radio

with the normal handset features. It provides

simple communication to a group of people

with just a touch of a button.

• It allows the customer to instantly reach other

EPTT contacts by eliminating the dialing and

ringing steps in a regular cellular call. EPTT

calls can be made to one person or to a group

of people.

• It is also referred to as Push to Talk over

Cellular (PoC ).

How does EPTT work?

• EPTT is based on half-duplex communication

(ability to speak over the same channel but not

at the same time). It uses Voice over internet

protocol (VoIP).

• The person who talks, keeps the EPTT button

pressed, while others can only listen. Thereafter

the speaker releases the EPTT button, and the

next speaker presses the button and starts

talking.

• An EPTT call will end when the caller ends the

call. However, other speakers of the group can

end their call session, any time.

Is EPTT number different from my mobile number?

No, the EPTT phone number is the same as your

10 digit mobile number. But this number should be

provisioned by the operator for EPTT to work.

Can I make/receive an EPTT call without using the

speaker phone?

EPTT calls are generally started over the speaker

phone but can be changed to the earpiece at

anytime. You can listen to EPTT calls through your

phone’s speaker or earpiece. Press the center Menu

key to turn the speaker On/Off.

You can route the calls through earpiece by default.

To enable this, select earpiece/mute/off option in the

privacy mode when the phone’s native prole is set

to Silent.

you can also Disable speaker in PTT settings to

route the tone and media through earpiece

What will be the status of the EPTT application if I

activate Flight mode?

You will logout of EPTT and the presence status

will change to Ofine state. If you try to access

EPTT, you will get a “Data connection is currently

unavailable. Please try again later” message.

How many entries are displayed in the Call history

screen?

A maximum of 100 entries are displayed in the call

history screen. There can be upto and 30 sub entries

for each entry.

Is EPTT secure?

Yes, EPTT is secure because only a known device

can access the network and all data is completely

encrypted over a secure HSPA channel.

Push-to-talk - General

Can I access my other phone features like browser,

camera, messaging etc., while the EPTT application is

in idle state?

You can use all other phone applications when

EPTT is in idle state. Press the Back or Home key

to come to the idle screen and then you can access

the menu options of your choice..

Can I access my other phone features like browser,

camera, messaging etc. While in active EPTT

session?

You can use all other phone applications when EPTT

session is active. Press the Back or Home key to

come to the idle screen and then you can access

the menu options of your choice.

What are EPTT contacts?

EPTT contacts are different from your phone

address book. However, you can also add phone

number from your main phone book to EPTT

contacts. In order to contact a EPTT Contact

using EPTT service, they must be EPTT service

subscribers.

How many EPTT contacts can I have in my EPTT

Contact list?

• An EPTT subscriber can have both public and

corporate contacts.

• Public contacts are created on the phone. You

can add up to 300 contacts and 30 groups

each containing 30 members.

• Corporate administrator for the company stores

the corporate contacts to the phone. Corporate

administrator can add up to 1000 contacts and

100 corporate groups each containing up to

250 members per group.

The maximum number of supported

contacts depends on the software

conguration.

What is a favorite contact or group?

The Favorite Contacts or Groups tab contains the

list of EPTT contacts or groups added as favorites

for easy access.

Can I delete all EPTT contacts at a time?

No, you have to delete contacts individually.

How can I change the chirp notication sound for

EPTT calls, to beep sound?

You cannot change the chirp notication sound for

EPTT calls to beep sound. This is xed.

Can we turn off the chirp notication sound, when we

release the EPTT button?

The chirp notication cannot be turned off. Instead

turn ON the privacy mode and set it to Mute (Floor

control tone and PTT audio will NOT be heard) OR

Earpiece (Floor control tone and EPTT audio will be

heard through earpiece).

How does Auto-start function work?

When Auto-start feature is enabled, the user will be

automatically logged in to EPTT when the phone is

switched ON

If auto-start is disabled, the user has to manually

By default, Auto-start is enabled.

How does Use Bluetooth for audio feature work?

When Use Bluetooth for audio is enabled, the audio

will be played through a paired Bluetooth device.

When disabled, the audio will be played through

phone loudspeaker.

By default, Use Bluetooth for audio is enabled.

Push-to-talk - General

What is an Instant Personal Alert?

The instant personal alert (IPA) feature allows a user

to send an alert to an individual EPTT contact, and

request them to call the sender.

• You can send an IPA only to EPTT contacts in

Available or Do Not Disturb state.

• An IPA can be initiated only to a single contact

and cannot be sent to a group.

• You cannot send an IPA if you are in Do Not

Disturb state. This is because the receiver will

not be able to call you back. Users can send

the IPA from options > Send alert.

How do I send an Instant Personal Alert?

Highlight a contact either in the EPTT call history

screen or from the EPTT Contacts screen or in the

favorite contacts screen and press the Alert soft key

to send IPA.

How do I respond to an Instant Personal Alert?

When you receive an Instant Personal Alert,

press and hold the EPTT button to place a EPTT

call. Press the Green key (Call button) to initiate a

GSM call to that number. Press the Dismiss key to

discard the alert.

How can we respond to an incoming instant personal

alert, when the keypad is locked?

You can call back to the incoming instant personal

alert by pressing the EPTT hard key or by tapping on

the Call soft button in the notication alert. You can

reject by tapping on the Cancel soft button in the

alert screen.

You cannot initiate a GSM call from a received MCA/

IPA when the phone keypad is locked.

Instant Personal Alerts

Managing EPTT Calls

How do I activate EPTT in my Sonim XP6 phone?

EPTT service must be initialized on your phone,

before making EPTT calls.

When you switch ON the phone, for the rst time,

you can activate your EPTT service by either:

1. Select Menu > AT&T EPTT > Select Yes to activate

EPTT service.

Simply press the Push-to-talk button on the left

side of your phone.

2. Once registered, “Client successfully activated”

message is displayed and the presence icon ( ) is

displayed at the top left corner of the home screen

and the EPTT service is enabled. The EPTT service

will retrieve EPTT contacts and groups if they exist

for your company or corporation.

How to make an EPTT call?

To dial an EPTT call,

1. Select the contact/group from EPTT contacts/

EPTT groups, or from the Call history or from the

Favorite contacts/Favorite groups.

2. Press and hold the EPTT button.

3. Continue to hold the EPTT button to speak.

4. Release the EPTT button when you nish speaking.

5. To end the call, press RSK and tap End call option

on the screen or press the End key.

You can talk by tapping and holding the

mic icon on the screen. The mic would

turn green when you speak. When the

other user speaks your mic would turn

red. When no one is speaking the mic

color would be grey.

What is one-to-one EPTT call?

This is a simple EPTT session where just one caller

and one recipient are involved in the conversation.

What is a Quick Group Call?

You can quickly make a single call to many contacts

in the EPTT Contacts list. You can initiate a quick

group call to maximum of 10 contacts.

If there are DND and ofine users among

the selected contacts, only the available

contacts will receive the call.

How do I block EPTT calls to my phone?

If you wish to completely block incoming EPTT calls,

change your presence status to Do Not Disturb.

Will I receive cellular call while in active EPTT call?

While receiving an incoming GSM call over and

acitve EPTT session, the phone will vibrate as an

indication.

You can accept or reject the incoming cellular call. If

accepted, the EPTT call will be put on hold and will

be activated after the cellular call is completed, if the

EPTT session is still active.

Managing EPTT Calls

Can I make a cellular call while in an active EPTT call?

You can initiate a cellular call while in an active

EPTT session by pushing the EPTT call to the

background.

EPTT call can be pushed to the background using

the Return key or the Home key.

Will I receive EPTT call while in active cellular call?

You will not receive EPTT calls, while in active

cellular call. Once the cellular call ends, a EPTT

Missed call alert will be displayed to notify the

user.

How long can I talk over EPTT call?

During an EPTT call, you can speak continuously for

a maximum of 3 minutes. You have to release the

EPTT button and press again to continue speaking.

The call can last for maximum 1 hour.

The maximum talk duration for speaking

continuously and the maximum duration

for a single EPTT session are server

congured.

Why does an EPTT call get disconnected

automatically?

When the EPTT call is established and none of the

users speaks until oor idle time expires, the call will

get disconnected automatically. Floor idle time is

server congured.

How can I set my status as Do Not Disturb?

You can set your status to Do Not Disturb by

tapping on My status in EPTT call history screen.

Select Do Not Disturb in Set My status screen.

Follow the same steps to change your status back

to Available.

How to speak when connected to a Wired Headset?

When connected to a wired headset, you should use

the EPTT button on the phone and the microphone

of the wired headset to speak.

If a PTT wired headset is used, then the PTT oor

can be taken and released using the button in the

wired headset.

How can I adjust the tone volume while on an EPTT/

voice call?

While on an EPTT call but you are not speaking,

press the side volume button to adjust the volume

accordingly. You can also adjust the volume by

selecting Options > Settings > Volume while in

EPTT idle state.

Can we set customize the tones for missed EPTT

calls and Instant Personal alerts?

You can customize the alert tones under EPTT

settings > Alert Tone. You can choose one of the

4 pre-congured alert tones and set that as your

default alert tone.

Can we send group EPTT alerts?

Sonim XP6 does not support group EPTT alerts.

How do we get the continuous alert for missed EPTT

calls?

To get alerts for missed EPTT calls, you can set the

EPTT call alerts:

Managing EPTT Calls

1. Login to EPTT.

2. Select Options > Settings > Alert repeat. Select

one of the following options.

• Repeat once - once it rings

• Repeat – rings every 20secs once for next 10

mins

• Continuous - every 20 secs once it rings &

continues to ring until its rejected or dismissed.

How can we notify a person about missed calls when

they are on a GSM call?

The missed call symbol ( ) will be displayed next

to the EPTT icon ( ), when there is a missed call

during a GSM call.

Can I use the EPTT button to initiate an EPTT call,

when the keypad is locked?

The phone keypad lock must be unlocked to initiate

a EPTT call using the EPTT button.

Can I make PTT calls from native phonebook?

No. We cannot make PTT calls from the native

phone book.

Can I take the oor and end the call when the PTT call

is active in the background?

Yes. You can take the oor and end the call when

the PTT call is active in the background.

Single press the End key will push the PTT call

screen to foreground, the second press on this

screen will end the call.

Why do we have Hide Ofine option in the contact

screen?

If you select Hide ofine option, all the contacts

that are currently ofine will be hidden and only

the online contacts will be displayed in the contact

list.

To see all the contacts again, you need to select

Show Ofine option from the menu options.

What does the lock icon in the groups tab indicate?

Lock icon indicates ( ) that one of the corporate

groups is a Talk group or Camped group.

What is a camped group /Talk group / Locked group?

If you set a corporate group as a Locked group

by selecting the Lock option from the menu, then

you can receive a pre-arranged group call only from

that group. Other pre-arranged group calls will be

blocked.

Private call and Quick group call will not be affected

by this feature.

How do I congure * or # to send alerts?

You have to rst go to EPTT settings > Congure

Alert Options > select Use * or Use #.

To send the alert, select or highlight a contact in

the contact list or call history and long press * or #,

whichever is congured.

Alert would be sent to the highlighted contact.

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