8 | USER GUIDE
Frequently Asked Questions
Problemshooting device configuration.
Select the 2.4GHz Wi-Fi network.
The status indicators will be red if there is no
Wi-Fi, or unstable Wi-Fi signal, or if you have entered
the wrong Wi-Fi password. Please press and hold
the Home Button (l) for 3-5 seconds until the lights
flash blue. You can then repeat the configuration
process.
How do I know the device is working?
When the TEQ-FallsAlert is working properly, the
status indicators are o. You can press the home
button to wake the indicators up and they will light
up blue.
Will a glass/Perspex shield in the bathroom cause
interference?
The radar signal can penetrate the glass, however
the water flow from the shower may aect the fall
detection, which may lead to no alarm.
Are there known situations where a fall alert will
not trigger, when there has been a fall?
Cabinets and other objects can block the line of
sight of the sensor, so ensure there are no objects
in the way. If a person falls outside the 5m eective
range, the fall may not be detected. Fall detection
within the 5-7m range may be reduced.
Are there any known situations when the radar
could trigger a fall when there has not been one?
Movement of pets, fans, curtains and other
continuously moving objects may cause false
alarms.
Are there recommendations regarding using the
radar in a bathroom?
When installing the device in the bathroom, avoid
the line of sight being blocked by other items/
objects. The working distance of the equipment
should be set according to the actual size of the
bathroom. The water flow of the shower will aect
the fall detection, which may lead to no alert being
sent.
If someone slides o a chair and ends up lying on
the floor, will a fall alert be raised?
A fall directly from the chair can be detected,
however a fall may not necessarily be detected if it
is a slow slide or slump.
Does a steel framed house aect the operation of
the device?
Steel frames will not have an impact, but a steel wall
may cause the device not to recognise a fall.
Is the device impacted by heat/steam?
No.
Does the device need to be recalibrated?
No.
What are the understood limits of detection?
The device’s detection range is a 7-metre radius,
however accurate fall detection within 5-7 metres is
reduced. The most accurate fall detection is within
a 5-metre radius.
Does the device detect a fall that happens in
stages or is more of a slump, such as sliding
down a wall?
The device is calibrated to detect the state from
standing to fully lying on the ground.
If there is a pet in the room, will the device still
detect a fall?
If the pet is moving at the same time as the fall, it
may not send a fall alert.
Is there an optimal size/weight range for the end
user being monitored? Is the eectiveness of the
device impacted by a person’s size?
The larger the size and weight of the person, the
better the detection. People who measure under
1.5m may not be eectively monitored.
Does someone have to stay still on the ground
for a fall to be recorded? If they are rolling or
moving on the floor, will a fall still be recorded?
Rolling and moving will not cancel the alarm.
Raising your hands too high or standing up may
cause the alarm to be cancelled.
