SignaPay Z9 User manual

Customer Support

800.944.1399

Hours: Monday – Friday 8:00AM – 6:00PM CST

Dejavoo

Restaurant Quick Reference Guide for models:

Z9, Z11, touch screen Z-Line Models

CALL ME FEATURE (MUST BE ENABLED)

TURN SERVER PROMPT ON/OFF

1. From the terminal main screen tap the icon.

2. If prompted, input Manager Password (1234

default).

3. Tap CALL ME.

4. The terminal sends notication to the help

desk and you will receive a call back from a

representative with assistance.

1. From the idle prompt, tap the icon to

access the

2. Tap CORE.

3. Tap APPLICATIONS.

4. Tap DVCREDITAPP.

5. Tap SETUP.

6. If prompted, input Manager Password (1234

default). Tap TRANS PROMPTS.

7. Tap CLERKS.

8. Tap PROMPT.

9. Tap to select desired option and press OK.

10. To return to the home screen press the

key 2 times

REPRINT RECEIPT

1. From the idle prompt, tap the icon to access

the FAVORITES menu.

2. Tap REPRINT RECEIPT

3. If prompted, input Manager Password (1234

default)

4. Tap desired option (LAST, BY TRANSACTION

# or BY CARD NUMBER)

5. Follow prompts and transaction receipt prints.

PRINTING REPORTS

1. From the idle prompt, tap the icon to access

the FAVORITES menu.

2. Tap desired report type (DAILY REPORT or

SUMMARY REPORT).

3. If prompted, input Manager Password (1234

default).

4. REPORT prints.

10.

To return to the home screen press the

key 2 times

From the terminal main screen tap the icon.

If prompted, input Manager Password (1234

From the idle prompt, tap the icon to

EDIT TIPS BY TRANSACTION #

1. From the idle prompt, tap the icon to access

the FAVORITES menu.

2. Tap EDIT TIP.

3. If prompted, input Manager Password (1234

default).

4. Tap ALL.

5. Tap TRANSACTION #.

6. Transaction amount appears, input TIP

AMOUNT and press OK.

7. If prompted, conrm the tip amount by

tapping YES or NO. Conditional on the

terminal’s conguration.

8. Repeat steps 5 and 6 as needed.

9. Press the key after all desired tips have

been adjusted.

Repeat steps 5 and 6 as needed.

Press the key after all desired tips have

been adjusted.

From the idle prompt, tap the icon to access

CREDIT CARD RETURN

VOID TRANSACTION (CARD NOT PRESENT)

SETTLE DAILY BATCH

CHIP CREDIT SALE MANUALLY ENTERED CREDIT SALE VOID TRANSACTION (CARD PRESENT)

DEBIT SALE

1. Tap on the CREDIT icon on your terminal

home screen.

2. Tap on the SALE icon.

3. Input SERVER # and press OK. Conditional

on the terminal’s conguration.

4. Input the SALE AMOUNT and press OK.

5. Tap (contactless only) or insert chip card.

6. If prompted, conrm the sale amount

by tapping YES or NO. Conditional on the

terminal’s conguration.

7. The transaction is processed. Sales receipts

will print with details of the transaction.

1. Tap on the CREDIT icon on your terminal

home screen.

2. Tap on the SALE icon.

3. Input SERVER # and press OK. Conditional

on the terminal’s conguration.

4. Input the SALE AMOUNT and press OK.

5. Manually input card #.

6. Follow the CNP prompts (input exp. date,

ZIP code etc). Conditional on the terminal’s

conguration.

7. The transaction is processed. Sales receipts

will print with details of the transaction.

1. Tap on the DEBIT icon on your terminal

home screen.

2. Tap on the SALE icon.

3. Input SERVER # and press OK. Conditional

on the terminal’s conguration.

4. Input the SALE AMOUNT and press OK.

5. Tap (contactless only), swipe or insert chip

card.

6. If prompted, conrm the sale amount

by tapping YES or NO. Conditional on the

terminal’s conguration.

7. Cardholder inputs PIN on terminal PIN Pad

or external PIN Pad and presses OK.

8. The transaction is processed. Sales receipts

will print with details of the transaction.

Restaurant Quick Reference Guide for models:

Z9, Z11, touch screen Z-Line Models

1. Tap on the CREDIT icon on your terminal

home screen.

2. Tap on the VOID icon.

3. Input SERVER # and press OK. Conditional

on the terminal’s conguration.

4. Input the VOID AMOUNT and press OK.

5. If prompted, conrm the void amount by

tapping OK or CANCEL. Conditional on the

terminal’s conguration.

6. If prompted, input Manager Password (1234

default).

7. Tap (contactless only) or insert chip card.

8. The transaction is processed. Void receipts

will print with details of the transaction.

1. Tap on the CREDIT icon on your terminal

home screen.

2. Tap on the RETURN icon.

3. Input SERVER # and press OK. Conditional

on the terminal’s conguration.

4. Input the RETURN AMOUNT and press OK.

5. Tap (contactless only), swipe, insert chip

card or manually enter card #.

6. If prompted, conrm the sale amount

by tapping YES or NO. Conditional on the

terminal’s conguration.

7. The transaction is processed. Sales receipts

will print with details of the transaction.

1. From the idle prompt, tap the icon to access

the FAVORITES menu.

2. Tap VOID TRANSACTION.

3. If prompted, input Manager Password (1234

default).

4. Tap BY TRANSACTION #.

5. Input TRANSACTION # to be voided and

press OK.

6. Conrm the void transaction by tapping

SELECT.

7. If prompted, conrm the void amount by

tapping OK or CANCEL. Conditional on the

terminal’s conguration.

8. If prompted, input Manager Password (1234

default).

9. The void is processed. Void receipts will

print with details of the

These steps have been provided as a guide for assistance with your Dejavoo touch screen payment device

with AURA software.

IMPORTANT: The terminal’s idle prompt displays a selection of payment type icons. The icon will take you

to your FAVORITES menu, the icon will take you to the terminal’s SERVICES menu and when congured,

use the icon for a CALL ME request.

: The terminal’s idle prompt displays a selection of payment type icons. The icon will take you

menu and when congured,

: The terminal’s idle prompt displays a selection of payment type icons. The icon will take you

menu, the icon will take you to the terminal’s

request.

IMPORTANT

to your

FAVORITES

use the icon for a

WIRELESS INDICATORS (FOR ENABLED UNITS)

Wi-Fi icon will blink when not connected.

It will remain static when connected

successfully.

GPRS signal strength indicator (the more

bars, the better your signal GPRS).

Battery strength indicator.

Indicates issue with SIM card (GPRS)

1. From the idle prompt, tap the icon to

access the FAVORITES menu.

2. Tap SETTLE DAILY BATCH.

3. If prompted, input Manager Password (1234

default).

4. Terminal communicates with the host.

5. Settlement Report prints.

From the idle prompt, tap the icon to

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