Shark S3501W User manual

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PROBLEM POSSIBLE REASONS & SOLUTIONS

The Steam Mop

will not turn on.

Your Steam Mop should be securely plugged into a

120V AC electrical outlet only.

Check your fuse or breaker.

If your unit still doesn’t work, give us a call 1-800-798-7398

Steam Mop will not

make steam.

Prime the pump, see page 4 for more information.

Is there water in the water tank? If not, add water to your

Steam Mop following the instructions.

Steam Mop leaves

water on the ﬂoor.

Check to see if your micro-ﬁber cleaning pocket is too wet.

We recommend you unplug the Steam Mop and change the

micro-ﬁber cleaning pocket.

Make sure the steam pocket is attached correctly.

Steam Mop is hard

to push.

Make sure the steam pocket is attached correctly.

Check to see if your pocket is excessively dirty.

Try increasing the height of the pole for better leverage.

Floors are cloudy,

streaky or spotty

after steaming.

The micro-ﬁber pocket might be dirty. Flip or change

the pocket.

If you washed the pocket with powder detergent then the

pocket might be ruined.

If you are cleaning in a kitchen area where there might be a

build-up of grease then use a degreasing agent such as an

all-purpose cleaner or dish soap and paper towels to clean

the area ﬁrst.

You might have left the mop in the same spot for

too long.

Do you have hard water? If you do you, we recommend

switching to distilled water.

12 13

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