Sennheiser RS 5000 Installation guide

FAQ

Why are my TV's internal loudspeakers muted when I connect the wireless

headphone system using the analog cable?

This should only be the case if the TR 5000 transmitter is connected to the

analog headphone socket of your TV. Some TV models mute the internal

loudspeakers as soon as a headphone jack is inserted. Check the menu of

your TV to see if and how the internal loudspeakers can be unmuted.

Alternatively, you can connect the transmitter using the audio connection

"AUDIO OUT" or "DIGITAL OUT" (if available).

Can I use several headphones/receivers with one transmitter?

You can connect (pair) up to 4 stethoset receivers to the TR 5000 transmitter

and use them simultaneously.

How can I personalize the sound of the wireless headphone system?

The hearing profiles allow you to personalize the sound of the RS 5000 and

to especially improve the speech intelligibility. You can choose between the

following hearing profiles:

Hearing profile 1 - Low-frequency tones are slightly boosted to provide a

warm, full sound. High-frequency tones are reproduced less piercing and

clanking.

Hearing profile 2 - High-frequency tones are strongly boosted to provide a

crystal-clear sound, especially for sibilants and high-frequency tones such as

twittering of birds.

Hearing profile 3 - Low-frequency tones are attenuated so that they cannot

mask high-frequency tones.

If no hearing profile is selected, the sound from the connected audio source

is reproduced unchanged.

When speech is mixed with annoying background noise, you can use the

speech intelligibility function. The speech intelligibility function

automatically detects and reduces annoying background noise. Speech is

foregrounded and easier to understand. Press the Speech intelligibility button

to activate or deactivate the function. The speech intelligibility function can

also be used in addition to one of the hearing profiles 1-3. If you switch to

the next hearing profile, the speech intelligibility function is automatically

deactivated.

When I wear the stethoset receiver for extended periods of time, the ear pads exert

pressure on my ears and cause pain. Are the ear pads available in different sizes

and forms?

You can choose between ear pads for larger and smaller ears. The stethoset

receiver is delivered with the ear pads for larger ears already attached. Ear

pads in different materials and forms are available as optional accessories

from your Sennheiser partner.

Why is there reverb/echo when using the headphones with my TV?

When using the headphones with your TV and the TV sound is also

reproduced through the TV’s internal loudspeakers, this can cause

reverb/echo issues. To eliminate the reverb/echo effect, reduce the volume

on your TV or check the audio output settings of your TV to see if you can

reduce the "latency" or "delay" setting (recommended setting: "0" or "low").

What can I do if the volume is very low?

This should only be the case if the wireless headphone system is connected

to an analog headphone socket of your TV/audio device. In this case, make

sure that the volume of your TV/audio device or the volume of the

headphone socket on your TV/audio device is adjusted to at least a medium

level. Deactivate the muting function on the audio source.

Are there special instructions for battery maintenance?

No, the transmitter’s intelligent battery charging technology ensures that the

rechargeable batteries are always charged to their optimum capacity and the

battery life span is maximized. Make sure to only charge the rechargeable

battery within the permissible temperature range of 5 to 40 °C/41 to 104 °F.

If you plan to store away the RR 5000 stethoset receiver for extended

periods of time, make sure that the rechargeable battery is about half

charged.

How can I protect my settings against accidental changes?

The advanced settings allow you to adjust the TV headphone system to your

individual needs and to protect the settings against accidental changes.

What does a flashing battery status display on the transmitter mean when I switch

the stethoset receiver off?

A flashing battery status display means that the charging reminder function

is activated. When you take the stethoset receiver out of the transmitter's

charging compartment and the transmitter switches to standby mode, the

Battery LED will flash for 10 minutes to remind you to charge the stethoset

receiver. The LED stops flashing when the charging process starts. You can

also deactivate the charging reminder function.

What can I do if my wireless headphone system does not work properly?

Read the chapter "If a problem occurs ..." in the instruction manual, as it

contains solutions to the most common issues and problems:

www.sennheiser.com/download

Which spare parts are available for my wireless headphones system?

Information on accessories and spare parts can be found on the product page

in the section “Accessories”.

How can I contact the Sennheiser Service department?

Contact information of your Sennheiser service partner can be found here:

Contact Center

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