According to the relevant laws and regulations of consumer electronic products and the
actual the situation of the industry, the following after-sales service regulations are
formulated to provide consumers with satisfactory after-sales services:
1. Warranty certificate mainly includes: warranty card and sales certificate.
2. After-sales service scope:
• During the warranty period of the product, the company will be responsible for
providing free maintenance for any failure caused by the quality problem of the
product itself under normal use without disassembly and repair;
• For products beyond the warranty period, the warranty certificate shall be issued and
the maintenance fee shall be paid. If any spare parts are needed for repair cost for the
spare parts would be born by the purchaser; please avoid repair and replace when the
product is not tested by Saramonic after-sales department;
• Once the warranty certificate is altered, the warranty will become invalid immediately;
• The warranty certificate of the product shall be properly kept by the consumer and shall
not be supplemented if lost.
3. Warranty Period:
• Within two years after purchasing this product, there are quality problems in normal use
(non-human damage) without disassembly and repair;
• Consumers who have quality problems in normal use (non-human damage) within 7
days from the date of purchase, without repair, can enjoy the replacement service;
1-year warranty (including all accessories) from the date of issuing the sales certificate;
4. Regulations on invalidation of the warranty during the warranty period:
4.1 In the following cases, the warranty is invalid, but the maintenance service is provided,
the labor fee and parts fee are charged:
(1) any damage to accessories caused by improper use, maintenance and storage of
consumers;
(2) damage caused by force majeure, such as natural disasters.
4.2 In the following cases, the company will refuse to provide maintenance services or
provide charged maintenance services:
(1) fail to provide holograms on product packaging box;
(2) the contents of the holograms are altered or illegible;
(3) It is unable to provide the product warranty card or the content recorded in the
warranty card is inconsistent with the product, or the content is altered or illegible;
(4) headphones that have been removed by any unauthorized person of Shenzhen
Jiayz Photo Industrial., Ltd. (such as changing wires, removing voice coils, etc.);
(5) there is no sales voucher or the content of the sales voucher is inconsistent with the
product.
5. We will not provide warranty service in the following cases after our inquiry: if we find
that your repair products are not our products, we will refuse to provide warranty
service, or double the maintenance fee. Please attach the warranty certificate when you
send the headphones to our company for repair. If you don't have any certificate, our
company will handle it as parallel imports.
After-sales and Supports
Warranty Service:
2 years Quality Warranty Life time Technical Service Support
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