SanDisk Clip Sport Installation guide

FAQ

"Memory is full. Connect PC to delete more than 20M

contents." error message appears on SanDisk Clip

Sport/Jam

I get a message "Memory full". I connect the PC to delete more than 20M content and I get an

error message on my SanDisk Clip Sport / Jam / Voice? What should I do?

There are two possible reasons for this: Capacity issue or FAT corruption

Solution 1 - capacity Issue

This error occurs when a Sansa player is almost filled to capacity. A Sansa player can not be

filled to full capacity. (you can not put 4GB of songs in a reader 4GB)

You will need additional capacity to create and maintain a "database".

A database contains all information (such as playlists, recordings, song information, etc.) The

greater the number of songs, the greater becomes the database .

To resolve the capacity issue , please delete some content on the Sansa player using a PC. If

you have just moved a few songs, try to delete some

STEP 1 - Eliminate about 20-25 MB of files from your player

1. Please check METHODE 2 of answer ID 41 on how to delete files on your Sansa player

using a PC.

Solution 2 - corruption in FAT partition data.

This error also occurs when there is a corruption of the file system on the Sansa player.

To solve this problem, you need to format the drive and then upload the content. You can format

using Windows Explorer, the Windows Device Manager or the Mac Disk Utility.

Format using Windows Disk Manager

Format using Mac Disk Utilities

NOTE: Formatting will delete all files in the device. Your data (music, photos etc) is NOT

recoverable.

SanDisk Clip Sport not recognized on PC

Why is my SanDisk Clip Sport player NOT being detected by my computer when I connect it?

This may be caused by one of the following:

1. Minimum system requirements were not met

2. Corrupted drivers

3. Computer restrictions

4. Power issue

5. Bad cable

To resolve this issue, try the following solutions:

SOLUTION 1 - For brand new player or first time connecting to this computer.

For Windows XP users: verify the following operating system requirements are met.

- Windows XP SP2 or higher

- Windows Media Player 10 or higher

Download and install the latest Windows Media Player if it's not installed.

For Mac users, see SanDisk player not recognized by a Mac OS

For Windows 7 & 8 users: Proceed to Solution 2

NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be

user right restrictions that are set to disable access to new hardware or stop any program

installations. You may need to check with your IT administrator to see if this is causing the

problem.

SOLUTION 2 - Check Cable

When connecting the SanDisk MP3 player to the computer if the screen comes on but does not

show "Connected" on the screen the port is providing power however the data connection is not

working. This could be due either to the Cable, PC, or a defective device. Please try using a

different cable and connecting to a different PC. If the SanDisk MP3 player still connects and

charges but never shows connected on the screen even after trying different PC and

cables contact SanDisk support to check warranty status.

SOLUTION 3 - Refresh the driver

STEP 1 - Connect the SanDisk MP3 player to the PC

The screen on your player should turn on, show 'Connected' and indicate the battery charging or

full.

- If the player does NOT turn on try other USB ports or on another computer if one is readily

available. Ensure you are connecting directly to the computer USB port and not to a USB hub.

- If there is nothing showing on the screen and the player does show up in as a storage device in

an explorer window, then the screen is just NOT working.

- If you receive the error "USB Device Not Recognized" on the computer, the player is most

likely failed. Additional troubleshooting is unlikely to correct the problem.

NOTE: If you experience either of the 2 issues above the issue is likely hardware related.

Contact SanDisk technical support to check warranty status.

STEP 2 - Check under Device Manager

1. Open the Computer Management Console

Accessing the Computer Management Console

2. Click Device Manager on the left pane.

NOTE: Sansa Clip Sport uses MSC mode only.

The SanDisk player will show up on Device Manager's right pane as:

1. USB Mass Storage device

If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the

drivers.

STEP 3 - Refresh the drivers

1. Right-click the entry with the error mark, select Uninstall.

2. On the top menu, click Action then select Scan for hardware changes.

NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then

the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.

Additional troubleshooting notes:

If you have replaced the Sansa Player and you still have problems getting it to recognize in the

computer, then you may need to try some additional troubleshooting.

- Try connecting on another computer.

- Try using a different USB cable

- Try connecting to the back USB ports which may supply better power.

- For Windows XP, install Windows Media Player 11

SanDisk Clip Sport Plus/Sport/Jam/Voice/Go

supported file types

What audio or music formats does the Clip Sport

Plus/Sport/Jam/Voice/Go support?

SanDisk Clip Sport Plus/Sport/Jam/Voice/Go supported audio/music formats

AA / AAX (audible) (Clip Sport Plus/Voice/Go Audible Enhanced Audio .aax) (Clip Sport/Jam

Format 4 and Audible Enhanced Audio .aax)

AAC / M4A

FLAC (16 bit)

MP3

Ogg Vorbis (Not supported on Clip Sport Plus/Voice/Go)

WAV

WMA (DRM free)

NOTE: Clip Sport Plus/Sport/Jam/Voice/Go supports audiobooks obtained from Audible and

DRM free Audiobooks only.

Supported bitrates

DECODER

ALGORITH

SAMPL

RATE

BIT

RATE

BITS

PER

SAMPL

STERE

MON

MP3

Lossy

MPEG-

1 Layer

32, 44.1

and 48

kHz

MPEG-

1 Layer

3 free

32, 40,

48, 56,

64, 80,

96, 112,

128,

160,

192,

ANY

Yes

YES

Joint

(Dual)

Mid/Sid

Intensit

Yes

224, 256

and 320

kbps

Lossy

MPEG-

1 Layer

11.025,

12, 16,

22.05

and 24

kHz.

MPEG-

1 Layer

8, 16,

24, 144

kbps

MPEG-

1 Layer

bitrates

AAC (Apple

iTunes AAC-

LC (.M4A)

Audio)

Lossy

11.025,

16,

22.05,

32,

44.1, 48

kHz

16Kbps

320Kbp

ANY

Yes

Windows

Media

Audio1[1]

(WMA8

WMA9)

Lossy

11.025,

16,

22.05,

32,

44.1, 48

kHz

64, 96,

128,

160, 192

kbps

Yes

40-75 /

50-95 /

85-145 /

135-215

/ 240-

355

kbps

PCM

Uncompress

Up to

44.1

kHz

16-bit

stereo

OGG vorbis

(Not

supported on

Clip Sport

Plus/Voice/G

Lossy

Q0 to

Q10

16 - 500

kbps

Yes

Creating M3U Playlists for the Clip Sport

How do I create a playlist on the Clip Sport Plus/Sport/Jam/Voice/Go?

The Clip Sport Plus/Sport/Jam/Voice/Go only supports M3U playlists and they must be stored in

the same directory as the files in the playlist. The process below gives instructions for creating an

M3U playlist using Windows Media Player for the use on the Clip.

NOTE: Maximum number of M3U playlists supported is 50 playlists. Maximum number of files

supported per playlist is 1000

In this process you will do the following:

1. Using Explorer: Create a file folder and put all the music files you want in it.

2. Using Windows Media Player: Create and Organize your playlist

3. Using Windows Media Player: Name and Save the playlist .m3u file in the file folder

with the music files

4. Using Explorer: Copy the file folder with music and .m3u file to the Clip Sport

Plus/Sport/Jam/Voice/Go Music folder

Disclaimer Notice: Use of Third-Party Software or Web Sites

Step 1 - Move all the files you want in the play list into a folder on the computer

Hint: Name the folder the same as you want to name the playlist

FLAC

Lossless

L0 - L8

(8-

48KHz)

1000Kb

ps -

1200Kb

Step 2 - Drag the folder from Windows Explorer into Windows Media Player under "Unsaved

List"

Hint: You can drag the songs up or down in the list to organize them in the order you want

them to play after they are in the WMP list.

Step 3 - Click the drop down menu and select "Save list as"

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