Samsung S27AM501NU User manual

The colour and the appearance may differ depending on the product, and the specifications are

subject to change without prior notice to improve the performance.

The contents of this manual are subject to change without notice to improve quality.

An administration fee may be charged in the following situations:

(a) An engineer is called out at your request, but it is found that the product has no defect (i.e.,

where the user manual has not been read).

(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e.,

where the user manual has not been read).

You will be informed of the administration fee amount before a technician visits.

Samsung owns the copyright for this manual.

Use or reproduction of this manual in parts or entirety without the authorization of Samsung is

prohibited.

Trademarks other than that of Samsung are owned by their respective owners.

User Manual

S24AM50* S27AM50* S32AM50* S32AM70* S43AM70*

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Contents

Screen Sharing (Smart View) with your Mobile Device

30 Using the Tap View

30 Enabling the Tap View

Switching between external devices connected to the product

31 Editing the name and icon of an external device

32 Enabling the Auto Source Switch+

32 Using additional functions

Connection Notes

33 Connection notes for HDMI

34 Connection notes for USB Type-C

34 Connection notes for computers

34 Connection notes for mobile devices

Remote Control and Peripherals

About the Samsung Smart Remote

39 Connecting the Samsung Smart Remote to the product

Using Anynet+ (HDMI-CEC)

40 Connecting an external device through Anynet+ and using

their menus

40 Read before connecting an Anynet+ (HDMI-CEC) device

Controlling the product with a Keyboard, Mouse, or Gamepad

41 Connecting a USB keyboard, mouse, or gamepad

41 Connecting a Bluetooth keyboard, mouse, or gamepad

42 Using the keyboard and mouse

43 Setting up the input devices

Entering Text using the On-Screen Virtual Keyboard

Before Using the Product

Safety Precautions

6 Electricity and Safety

7 Installation

8 Operation

Cleaning

Correct posture to use the product

Preparations

Installation

12 Attaching the Stand

15 Precautions for moving the product

16 Checking the space around the product

17 Adjusting the Product Tilt

18 Anti-theft Lock

19 Wall Mount Kit Specifications (VESA)

Control Panel

Connections

Ports

Tidying Up the Connected Cables

Connection Guide

Connecting to the Internet

28 Checking the Internet connection status

28 Establishing a wireless Internet connection

29 Resetting Your Network

29 Turning on the product with a mobile device

29 Changing the name of the product

Smart Features

Using Smart Hub

46 Displaying the Home Screen

51 Launching Smart Hub automatically

51 Launching the last used app automatically

51 Testing Smart Hub connections

51 Resetting Smart Hub

Using a Samsung account

52 Signing in to a Samsung account

52 Creating a new account

53 Managing your Samsung account

Using Remote Access

54 Connecting a Remote PC

57 Playing Multimedia Content on a Remote PC

58 Using Screen Sharing (Wireless)

58 Using Samsung DeX

58 Using Office 365

58 Adding the Cloud Service

59 Using Cloud Service

Using the Apps Service

61 Installing an app

61 Launching an app

62 Managing installed apps

Playing pictures/video/music

65 Playing multimedia content on a PC or mobile device

65 Playing multimedia content on a USB device

65 Listening to your mobile device sound through the speaker

using Sound Mirroring

66 Buttons and functions available while playing multimedia

content

69 Using Bixby

Picture and Sound

Adjusting the Picture Quality

74 Choosing a picture mode

74 Setting a Eye Care

75 Configuring advanced picture settings

Setting the Viewing Environment for External Devices

76 Using Input Signal Plus

76 Using HDMI Black Level

Changing the Picture Size and Position

77 Changing the picture size settings

77 Filling the picture in the screen

77 Adjusting the picture position

Configuring a Sound Mode and Expert Settings

78 Choosing a sound mode

78 Configuring advanced sound settings

Using the Sound Support Functions

80 Selecting speakers

80 Listening to the product through Bluetooth devices

81 Listening to the product through a Samsung audio device that

supports the Wi-Fi function

System and Support

Using the Time Functions and the Timers

82 Adjusting the clock for DST and time zone

83 Changing the current time

83 Setting the clock manually

83 Using the sleep timer

83 Turning off the product using the off timer

83 Using the Standby Mode Timer

Using the Auto Protection Time and Energy Saving Functions

84 Setting the Auto Protection Time

84 Reducing the energy consumption of the product

Updating the Software

85 Updating through the Internet

85 Updating through a USB device

85 Updating the product automatically

Audio and Video Functions for the Visually or Hearing Impaired

86 Running the accessibility functions

86 Running Accessibility Shortcuts

86 Enabling voice guides for the visually impaired

87 Changing the volume, speed, pitch, and the product

background volume of the Voice Guide

87 The product screen is turned off but audio continues

87 White text on black background (high contrast)

87 Enabling audio for the video description function

87 Setting the screen to black and white

87 Enlarging the font (for the visually impaired)

88 Showing captions

88 Splitting the caption

88 Selecting the caption language

88 Setting the digital caption related options

89 Listening to the product through Bluetooth devices (for the

hearing impaired)

89 Configuring the repeat settings for remote control buttons

90 Using Voice Assistants on the product

Using Other Functions

91 Changing the menu language

91 Setting up a password

91 Selecting Usage or Retail Mode

92 Managing External Devices

92 Using AirPlay

92 Restoring the product to the factory settings

Precautions and Notes

Read Before Using Apps

Read Before Using the Internet Function

95 Read before setting up a wireless Internet connection

Read Before Playing Photo, Video, or Music Files

96 Limitations to the use of photo, video, and music files

97 Supported subtitles

98 Supported image formats and resolutions

98 Supported music formats and codecs

99 Supported video codecs

Read After Installing the product

101 Picture sizes and input signals

102 Installing an anti-theft lock

Supported Resolutions for UHD Input Signals

102 If Input Signal Plus is set to Off

102 If Input Signal Plus is set to On

Read Before Connecting a Computer (Supported Resolutions)

103 VESA DMT

105 VESA CVT

Supported Resolutions forVideo Signals

106 CTA-861

107 List of graphic cards supporting HDR10

Read Before Using Bluetooth Devices

108 Restrictions on using Bluetooth

Installing the Software

Easy Setting Box

109 Restrictions and Problems with the Installation

109 System Requirements

Driver Installation

Troubleshooting

Picture Issues

110 Testing the picture

Sound and Noise Issues

114 Testing the sound

External Device Connectivity Issues

Network Issues

Anynet+ (HDMI-CEC) Issues

Remote Control Issues

Apps

Media Files

Voice Assistant Issues

Other issues

Diagnosing product operational issues

Getting Support

126 Getting support through Remote Management

126 Finding the contact information for service

Q & A

Specifications

General

Appendix

Responsibility for the Pay Service (Cost to Customers)

130 Not a product defect

130 A Product damage caused by customer’s fault

131 Others

Licences

WEEE

133 Correct Disposal of This Product (Waste Electrical & Electronic

Equipment)

133 Correct disposal of batteries in this product

- 6 -

Before Using the Product

Safety Precautions

Warning

A serious or fatal injury may result if instructions are not followed.

Caution

Personal injury or damage to properties may result if instructions are not followed.

CAUTION

RISK OF ELECTRIC SHOCK. DO NOT OPEN.

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE

PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.

This symbol indicates that high voltage is

present inside. It is dangerous to make any

kind of contact with any internal part of this

product.

AC voltage: Rated voltage marked with this

symbol is AC voltage.

This symbol indicates that this product has

included important literature concerning

operation and maintenance.

DC voltage: Rated voltage marked with this

symbol is DC voltage.

Class II product: This symbol indicates that a

safety connection to electrical earth (ground)

is not required. If this symbol is not present

on a product with a mains lead, the product

MUST have a reliable connection to protective

earth (ground).

Caution. Consult instructions for use: This

symbol instructs the user to consult the user

manual for further safety related information.

Electricity and Safety

Warning

●Do not use a damaged power cord or plug, or a loose power socket.

●Do not use multiple products with a single power socket.

●Do not touch the power plug with wet hands.

●Insert the power plug all the way in so it is not loose.

●Connect the power plug to a grounded power socket (type 1 insulated devices only).

- 7 -

●Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy object.

●Do not place the power cord or product near heat sources.

●Clean any dust around the pins of the power plug or the power socket with a dry cloth.

Caution

●Do not disconnect the power cord while the product is being used.

●Only use the power cord provided with your product by Samsung. Do not use the power cord with other

products.

●Keep the power socket where the power cord is connected unobstructed.

–The power cord must be disconnected to cut off power to the product when an issue occurs.

●Hold the plug when disconnecting the power cord from the power socket.

Installation

Warning

●DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT INSTALL

THE PRODUCT NEAR HEAT SOURCES.

●Keep the plastic packaging out of the reach of children.

–Children may suffocate.

●Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)

–The product may fall and become damaged and/or cause an injury.

–Using the product in an area with excess vibration may damage the product or cause a fire.

●Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or smoke.

●Do not expose the product to direct sunlight, heat, or a hot object such as a stove.

–The product lifespan may be reduced or a fire may result.

●Do not install the product within the reach of young children.

–The product may fall and injure children.

●Edible oil (such as soybean oil) may damage or distort the product. Keep the product away from oil pollution.

And do not install or use the product in the kitchen or near the kitchen stove.

- 8 -

Caution

●Do not drop the product while moving.

●Do not set down the product on its front.

●When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the product

is not protruding.

–The product may fall and become damaged and/or cause an injury.

–Install the product only on cabinets or shelves of the right size.

●Set down the product gently.

–Product failure or personal injury may result.

●Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances, extreme

temperatures or a significant presence of moisture, or a place where the product will operate continuously for

an extended period of time) may seriously affect its performance.

–Be sure to consult Samsung Customer Service Centre if you want to install the product at such a place.

●Before assembling the product, place the product down on a flat and stable surface so that the screen is facing

downwards.

Operation

Warning

●There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.

–Contact Samsung Customer Service Centre for repairs.

●To move the product, first disconnect all the cables from it, including the power cable.

●If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord immediately

and contact Samsung Customer Service Centre.

●Do not let children hang from the product or climb on top of it.

–Children may become injured or seriously harmed.

●If the product is dropped or the outer case is damaged, turn off the power and disconnect the power cord. Then

contact Samsung Customer Service Centre.

–Continued use can result in a fire or electric shock.

- 9 -

●Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.

–The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a serious

injury.

●During a lightning or thunderstorm, power off the product and remove the power cable.

●Do not drop objects on the product or apply impact.

●Do not move the product by pulling the power cord or any cable.

●If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area immediately.

●Do not lift or move the product by pulling the power cord or any cable.

●Do not use or keep combustible spray or an inflammable substance near the product.

●Ensure the vents are not blocked by tablecloths or curtains.

–An increased internal temperature may cause a fire.

●Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper, matches, etc)

into the product (via the vent or input/output ports, etc).

–Be sure to power off the product and disconnect the power cord when water or other foreign substances

have entered the product. Then contact Samsung Customer Service Centre.

●Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the product.

–Be sure to power off the product and disconnect the power cord when water or other foreign substances

have entered the product. Then contact Samsung Customer Service Centre.

Caution

●Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or

defective pixels.

–Set the screen to power-saving mode or moving-picture screen saver when not using the product for an

extended period of time.

●Disconnect the power cord from the power socket if you do not plan on using the product for an extended

period of time (vacation, etc).

–Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.

●Use the product at the recommended resolution and frequency.

–Your eyesight may deteriorate.

- 10 -

●Do not hold the product upside-down or move it by holding the stand.

–The product may fall and become damaged or cause an injury.

●Looking at the screen too close for an extended period of time can deteriorate your eyesight.

●Do not use humidifiers or stoves around the product.

●Rest your eyes for more than 5 minutes or look at distance objects for every1 hour of product use.

●Do not touch the screen when the product has been turned on for an extended period of time as it will become

hot.

●Store small accessories out of the reach of children.

●Exercise caution when adjusting the product angle or stand height.

–Your hand or finger may get stuck and injured.

–Tilting the product at an excessive angle may cause the product to fall and an injury may result.

●Do not place heavy objects on the product.

–Product failure or personal injury may result.

Cleaning

High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby.

"Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product (Service fee will be

charged.)

Do not press the product screen with hands or other objects. There is a risk of damaging the screen.

"Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.

Take the following steps when cleaning.

1. Power off the product and PC.

2. Disconnect the power cord from the product.

"Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock may result.

3. Wipe the product with a clean, soft and dry cloth.

Wet a soft cloth in water, wing it out well, and then use the cloth to wipe the exterior of the product clean.

●Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product.

●Do not spray water or detergent directly on the product.

4. Connect the power cord to the product when cleaning is finished.

5. Power on the product and PC.

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