Rheem STELLAR 4A Series Technical Document

This water heater must be installed and serviced by a qualified person.

Please leave this guide with the householder.

Owner’s Guide

and

Installation Instructions

Stainless Steel

Electric Domestic Water Heater

An electronic copy of these Owner’s Guide and Installation Instructions

can be downloaded from rheem.com.au.

PATENTS

This water heater may be protected by one or more patents or registered designs

in the name of Rheem Australia Pty Ltd or Aquamax Australia Pty Limited.

TRADEMARKS

® Registered trademark of Rheem Australia Pty Ltd.

TM Trademark of Rheem Australia Pty Ltd.

Note: Every care has been taken to ensure the accuracy in preparation of this

publication. No liability can be accepted for any consequences,

which may arise as a result of its application.

RHEEM AUSTRALIA PTY LTD A.B.N. 21 098 823 511

www.rheem.com.au

For Service Telephone 131 031 AUSTRALIA

CONTENTS

HOUSEHOLDER

This booklet contains important information about your new water heater,

including terms of the Rheem warranty.

We recommend you read pages 8 to 25,

and the terms of the Rheem warranty on pages 4 to 7.

The other pages are intended for the installer but may be of interest.

Warranty .......................................................................................4

Safety, Warnings, Installation Notes .........................................8

About Your Water Heater ..........................................................12

Maintenance Requirements ......................................................17

Water Supplies...........................................................................19

Save A Service Call ...................................................................23

Installation..................................................................................26

Connections –Plumbing ..........................................................35

Connections –Electrical...........................................................40

Commissioning..........................................................................43

Draining The Water Heater .......................................................45

RHEEM ELECTRIC DOMESTIC MAINS PRESSURE

WATER HEATER WARRANTY - AUSTRALIA ONLY

RHEEM STELLAR STAINLESS STEEL ELECTRIC MODELS

1.THE RHEEM WARRANTY –GENERAL

1.1 This warranty is given by Rheem Australia Pty Limited ABN 21 098 823 511 of

1 Alan Street, Rydalmere New South Wales.

1.2 Rheem offer a trained and qualified national service network who will repair or

replace components at the address of the water heater subject to the terms of

the Rheem warranty. Rheem Service, in addition can provide preventative

maintenance and advice on the operation of your water heater. The Rheem

Service contact number is 131031, with Contact Centre personnel available

24 hours, 7 days a week to take your call and if necessary to arrange a service

call for during normal working hours Monday to Friday (hours subject to

change).

1.3 For details about this warranty, you can contact us on 131031 or by email at

[email protected] (not for service bookings).

1.4 The terms of this warranty and what is covered by it are set out in sections 2

and 3 and apply to water heaters manufactured after 1st April 2019.

1.5 If a subsequent version of this warranty is published, the terms of that warranty

and what is covered by it will apply to water heaters manufactured after the

date specified in the subsequent version.

2.TERMS OF THE RHEEM WARRANTY AND EXCLUSIONS TO IT

2.1 Rheem may reject a claim under this warranty in its sole discretion if:

a) You do not arrange for a major service to be conducted on your water

heater in the sixth year after installation, in accordance with Rheem’s

recommendation in the Owner’s Guide and Installation Instructions; and

b) The fault giving rise to the warranty claim would have been detected and

rectified during that major service.

2.2 The decision of whether to repair or replace a faulty component is at Rheem’s

sole discretion.

2.3 If you require a call out and we find that the fault is not covered by the Rheem

warranty, you are responsible for our standard call out charge. If you wish to

have the relevant component repaired or replaced by Rheem, that service will

be at your cost.

2.4 Where a failed component or cylinder is replaced under this warranty, the

balance of the original warranty period will remain effective. The replacement

does not carry a new Rheem warranty.

RHEEM ELECTRIC DOMESTIC MAINS PRESSURE

WATER HEATER WARRANTY - AUSTRALIA ONLY

RHEEM STELLAR STAINLESS STEEL ELECTRIC MODELS

2.5 Where the water heater is installed outside the boundaries of a metropolitan

area as defined by Rheem or further than 25 km from either a regional Rheem

branch office or an Accredited Rheem Service Agent's office, the cost of

transport, insurance and travelling between the nearest branch office or

Rheem Accredited Service Agent’s office and the installed site shall be the

owner’s responsibility.

2.6 Where the water heater is installed in a position that does not allow safe or

ready access, the cost of that access, including the cost of additional materials

handling and/or safety equipment, shall be the owner’s responsibility. In other

words, the cost of dismantling or removing cupboards, doors or walls and the

cost of any special equipment to bring the water heater to floor or ground level

or to a serviceable position is not covered by this warranty.

2.7 This warranty only applies to the original and genuine Rheem water heater in

its original installed location and any genuine Rheem replacement parts.

2.8 The Rheem warranty does not cover faults that are a result of:

a) Accidental damage to the water heater or any component (for example: (i)

Acts of God such as floods, storms, fires, lightning strikes and the like; and

(ii) third party acts or omissions).

b) Misuse or abnormal use of the water heater.

c) Installation not in accordance with the Owner’s Guide and Installation

Instructions or with relevant statutory and local requirements in the State

or Territory in which the water heater is installed.

d) Connection at any time to a water supply that does not comply with the

water supply guidelines as outlined in the Owner’s Guide and Installation

Instructions.

e) Repairs, attempts to repair or modifications to the water heater by a person

other than Rheem Service or a Rheem Accredited Service Agent.

f) Faulty plumbing or faulty power supply.

g) Failure to maintain the water heater in accordance with the Owner's Guide

and Installation Instructions.

h) Transport damage.

i) Fair wear and tear from adverse conditions (for example, corrosion).

j) Cosmetic defects.

RHEEM ELECTRIC DOMESTIC MAINS PRESSURE

WATER HEATER WARRANTY - AUSTRALIA ONLY

RHEEM STELLAR STAINLESS STEEL ELECTRIC MODELS

2.9 Rheem may reject a claim under this warranty in its sole discretion if a third

party solar diverter is connected to the water heater.

2.10 Subject to any statutory provisions to the contrary, this warranty excludes any

and all claims for damage to furniture, carpet, walls, foundations or any other

consequential loss either directly or indirectly due to leakage from the water

heater, or due to leakage from fittings and/ or pipe work of metal, plastic or

other materials caused by water temperature, workmanship or other modes of

failure.

2.11 If the water heater is not sized to supply the hot water demand in accordance

with the guidelines in Rheem’s water heater literature, any resultant fault will

not be covered by the Rheem warranty.

3.WHAT IS COVERED BY THE RHEEM WARRANTY

FOR THE WATER HEATERS DETAILED IN THIS DOCUMENT

3.1 Rheem will repair or replace a faulty component of your water heater if it fails

to operate in accordance with its specifications as follows:

What components

are covered

The period from the

date of installation

in which the fault

must appear in

order to be covered

What coverage

you receive

Stellar Stainless Steel electric models

All components

(all installations)

Year 1

Repair and/or replacement of

the faulty component, free of

charge, including labour.

The cylinder

(if the water heater is

installed in a single-family

domestic dwelling)

Years 2 & 3

Repair and / or replacement

of the cylinder, free of charge,

including labour.

Years 4 to 12

Replacement cylinder, free of

charge. Installation and repair

labour costs are the

responsibility of the owner.

RHEEM ELECTRIC DOMESTIC MAINS PRESSURE

WATER HEATER WARRANTY - AUSTRALIA ONLY

RHEEM STELLAR STAINLESS STEEL ELECTRIC MODELS

4.ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY

4.1 To be entitled to make a claim under this warranty you need to:

a) Be the owner of the water heater or have consent of the owner to act on

their behalf.

b) Contact Rheem Service without undue delay after detection of the defect

and, in any event, within the applicable warranty period.

4.2 You are not entitled to make a claim under this warranty if your water heater:

a) Does not have its original serial numbers or rating labels.

b) Is not installed in Australia.

5.HOW TO MAKE A CLAIM UNDER THIS WARRANTY

5.1 If you wish to make a claim under this warranty, you need to:

a) Contact Rheem on 131031 and provide owner’s details, address of the

water heater, a contact number and date of installation of the water heater

or if that’s unavailable, the date of manufacture and serial number (from

the rating label on the water heater).

b) Rheem will arrange for the water heater to be tested and assessed on-

site.

c) If Rheem determines that you have a valid warranty claim, Rheem will

repair or replace the water heater in accordance with this warranty.

5.2 Any expenses incurred in the making of a claim under this warranty will be

borne by you.

6.THE AUSTRALIAN CONSUMER LAW

6.1 Our goods come with guarantees that cannot be excluded under the Australian

Consumer Law. You are entitled to a replacement or refund for a major failure

and for compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to

be of acceptable quality and the failure does not amount to a major failure.

6.2 The Rheem warranty (set out above) is in addition to any rights and remedies

that you may have under the Australian Consumer Law.

SAFETY, WARNINGS, INSTALLATION NOTES

It is important you read the following safety and warnings information.

SAFETY AND WARNINGS

•This water heater is only intended to be operated by persons who have the

experience or the knowledge and the capabilities to do so.

•This water heater is not intended to be operated by persons with reduced

physical, sensory or mental capabilities i.e. the infirm, or by children. Children

should be supervised to ensure they do not interfere with the water heater.

•If the power supply cord, plug or electrical conduit to the water heater is

damaged, it must be replaced by a qualified person in order to avoid a hazard.

The power supply cord and plug must be replaced with a genuine

replacement part available from Rheem. Phone Rheem Service or their

nearest Accredited Service Agent to arrange for an inspection.

•Take care not to touch the power plug, on a water heater fitted with a power

supply cord and plug, with wet hands.

•This water heater uses 220 V –240 V a.c. power for the electrically operated

components. The removal of the front cover(s) will expose 220 V –240 V a.c.

wiring. It must only be removed by a qualified person.

•This water heater is supplied with a thermostat, an over-temperature cut-out

and a combination temperature pressure relief valve. These devices must not

be tampered with or removed. The water heater must not be operated unless

each of these devices is fitted and is in working order.

The Rheem warranty may not cover faults if relief valves or other safety

devices are tampered with or if the installation is not in accordance with

these instructions.

•DANGER: The operation of the over-temperature cut-out on a thermostat

indicates a possibly dangerous situation. If the over-temperature cut-out

operates, it must not be reset and the water heater must be serviced by a

qualified person.

•The water heater will operate until a water temperature of 60°C to 75°C for

080 to 315 models or 60°C to 80°C for 050 models is reached, depending

upon the thermostat setting.

Refer to “How Hot Should The Water Be?” on page 12 and “Temperature

Adjustment” on page 13.

•For continued safety of this water heater it must be installed, operated and

maintained in accordance with the Owner’s Guide and Installation

Instructions.

SAFETY, WARNINGS, INSTALLATION NOTES

•The lever on the temperature pressure relief valve and expansion control

valve (if fitted) requires to be operated every six (6) months to clear any

deposits and to ensure the valve and its drain line are not blocked.

Refer to “Relief Valves” on page 9 and “Minor Maintenance Every Six

Months” on page 18.

•Servicing of a water heater must only be carried out by qualified personnel.

Phone Rheem Service or their nearest Accredited Service Agent.

•Only a person qualified to install or service a water heater can drain the water

heater, if this is required.

•Do not modify this water heater.

RELIEF VALVES

Temperature Pressure Relief Valve

This water heater incorporates a temperature

pressure relief valve located near the top of the

water heater. This valve is essential for the water

heater’s safe operation.

It is possible for the valve to discharge a quantity

of water through the drain line during each

heating period. This quantity should be equal to

approximately 1/50 of the hot water used, as

water expands by this volume when heated.

Expansion Control Valve

In many areas, including South Australia and

scaling water areas, it is mandatory an

expansion control valve is fitted to the cold water

line to the water heater.

The expansion control valve will discharge the quantity of water from its drain

line during the heating period instead of the temperature pressure relief valve as

it has a lower pressure rating.

Valve Operation

Continuous leakage of water from either valve and its drain line may indicate a

problem with the water heater. Refer to “Temperature Pressure Relief Valve or

Expansion Control Valve Running” on page 24.

Warning: Never block the outlet of either valve or their drain lines for any

reason. A relief valve drain must be left open to atmosphere, and be installed in

a continuously downward direction.

SAFETY, WARNINGS, INSTALLATION NOTES

In locations where water pipes are prone to freezing, the relief valve drain line

must be insulated and not exceed 300 mm in length before discharging into a

tundish through an air gap.

Operate the easing lever on the temperature

pressure relief valve and expansion control

valve once every six (6) months to clear any

deposits and ensure the valve and its drain line

are not blocked. It is very important the lever

is raised and lowered gently. Refer to “Minor

Maintenance Every Six Months” on page 18.

Warning: Water discharged from the

temperature pressure relief valve drain line will

be hot. Exercise care to avoid any splashing of

water by standing clear of the drain line’s point

of discharge when operating either valve’s

easing lever.

DANGER: Failure to operate the easing lever on the relief valve once every

six (6) months may result in the water heater cylinder failing, or under certain

circumstances, exploding.

If water does not flow freely from the drain line when the lever is lifted, then the

water heater must be checked. Phone Rheem Service or their nearest Accredited

Service Agent to arrange for an inspection.

The temperature pressure relief valve should be replaced at intervals not

exceeding five (5) years and the expansion control valve should be checked for

performance or replaced at intervals not exceeding five (5) years. The checking

of the valves performance or replacement should occur more frequently in areas

where there is a high incidence of water deposits. Refer to “Water Supplies” on

page 19.

INSTALLATION NOTES

This water heater must be installed:

•by a qualified person,

•in accordance with the installation instructions,

•in compliance with the Plumbing Code of Australia (PCA) and Plumbing

Standard AS/NZS 3500.4,

▪The water heater is suitable for either indoor or outdoor installation, except

a water heater supplied with a power supply cord and plug is suitable for

indoor installation only.

lift until water

flows from the

drain line –

lower gently

drain

line

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