RF Technology Help Alert User manual
®
3125 North 126th Street, Brookfield, WI 53005
Phone: 800.669.9946 Web: www.rft.com
®®
Help Alert®Emergency Call
Solutions Staff Duress Pendant
User Guide
PN 0510-0332-A
Released 05/07/09
Users must read this Guide before using the Product.
Copyright 2009 by RF Technologies, Inc.
All Rights Reserved. No Part of this work may be reproduced or copied in any form or by
any means without written permission from RF Technologies, Inc.
Compliance
Federal Communication Commission (FCC)
Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation of the device.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required
to correct the interference at his own expense. Changes or modifications not
expressly approved by the party responsible for compliance voids the user’s
authority to operate the equipment.
FCC and IC Radiation Exposure Statement for Portable Devices
(For the Staff Duress Pendant model 1000-9100)
This equipment complies with FCC and IC radiation exposure limits set forth for an
uncontrolled environment. This equipment is in direct contact with the body of the
user under normal operating conditions. This transceiver must not be co-located or
operating in conjunction with any other antenna or transceiver.
Important Warnings
It is important for your facility to implement and enforce the following WARNINGS in order to keep
all equipment functioning properly.
INSTALLATION AND CONFIGURATION—It is the responsibility of the facility to follow the
installation instructions carefully and to use the components and supplies specified by RF
Technologies, Inc. for all installations.
Failure to use the components and supplies specified by RF Technologies, Inc. may result in
equipment and/or system failure.
SYSTEM MAINTENANCE AND TESTING—It is the responsibility of the facility to
establish and facilitate a regular maintenance schedule for your system. This includes regular
inspection, testing, and cleaning. RF Technologies, Inc. recommend monthly maintenance
and testing of your system. It is also recommended that your facility keep records of
maintenance and test completions.
Failure to provide regular maintenance and testing of these products may result in equipment
and/or system failure.
SYSTEM INSPECTION—It is the responsibility of the facility to establish and facilitate a
regular inspection schedule for your system. RF Technologies, Inc. recommend quarterly
inspections of your system for safety and performance by a qualified RF Technologies, Inc.
representative.
To arrange for a quarterly inspection by RF Technologies, Inc., call our Technical Support
Department at (800)-669-9946 or (262) 790-1771.
Failure to provide regular inspection of these products may result in equipment and/or
system failure.
USER TRANING—It is the responsibility of the facility to implement structured training
procedures for all employees using the system. Only users who have received adequate training on the
use of the system should use the system.
Failure to adequately train employees may cause system failure due to user error. In addition,
incorrect use of the equipment may also resultin system failure.
DISPOSAL—At the end of their service life the products described in this manual, as well as
accessories (i.e. lithium batteries, banding material, disposable pads, etc.), must be disposed
of in compliance with all applicable federal, state and local guidelines regulating the disposal
of products containing potential environmental contaminants. Dispose of the packaging
material by observing the applicable waste control regulations.
PRODUCT WARRANTIES—Failure to follow the Warnings and Cautions in this guide voids any
and all Product Warranties.
Staff Duress Pendant (0510-0332-A) - User Guide i
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Help Alert E-Call Solution . . . . . . . . . . . . . . . . . . . . 1
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Additional Detailed Documentation . . . . . . . . . . . . 2
Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . 2
Product Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Chapter 1 Using and Staff Duress Pendant . . . . . . . . 3
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
The Staff Duress Pendant . . . . . . . . . . . . . . . . . . . . 3
Wearing the Pendant . . . . . . . . . . . . . . . . . . . . . . . . . 3
To Call for Assistance . . . . . . . . . . . . . . . . . . . . . . . . 4
LED Light Behavior . . . . . . . . . . . . . . . . . . . . . . . . . 5
Chapter 2 Maintenance. . . . . . . . . . . . . . . . . . . . 7
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . 7
Cleaning & Caring for the Pendant. . . . . . . . . . . . . 8
Chapter 3 Specifications . . . . . . . . . . . . . . . . . . . 9
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Specifications . . . . . . . . . . . . . . . . . . 9
Radio Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . 9
Contents
ii Staff Duress Pendant (0510-0332-A) - User Guide
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Staff Duress Pendant (0510-0332-A) - User Guide 1
Preface
Introduction
This guide provides important information about the Staff Duress Pendant, a
component of the Help Alert Emergency Call (E-Call) Solutions. It provides
detailed instructions about using the pendant as well as specific requirements.
Help Alert E-Call Solution
The Help Alert E-Call Solutions allow doctors, nurses and other staff members to
discreetly send a distress call when assistance is needed. The Help Alert software is
displayed on a monitor with the facility floor plan visible for accurate location
notification. The Help Alert E-Call Solution enables hospitals to secure the entire
facility (i.e. staff areas, departments, etc.) with a customized application based on
the PinPoint Real Time Location System (RTLS) platform.
The Reference Tags form a peer-to-peer network and enables the Staff Duress
Pendant to determine their exact location. The Help Alert E-Call Solution includes
mobile access functions via a PDA. This component allows security personnel to receive
visual and audible notifications and disable an alarm at the point of incident.
Intended Audience
The Staff Duress Pendant User Guide is intended for staff members who use the
Pendant. It includes detailed information about using the Pendant, LED behavior
and Pendant specifications.
WARNING: The Help Alert E-Call Solution is designed and
intended to work in conjunction with a facility’s overall security
program, including reasonable operating policies and procedures. The
Help Alert E-Call Solution, by itself, cannot prevent security
breaches.
: Preface
2 Staff Duress Pendant (0510-0332-A) - User Guide
Additional Detailed Documentation
Documentation for the Help Alert E-Call Solution is available in Portable
Document Format (PDF) on the system’s documentation CD-ROM. Please contact
your RF Technologies sales representative for replacement CR-ROMs.
Contact Information
For more information about RF Technologies, Inc. products go to www.rft.com.
For technical support, contact (800) 669-9946 or (262) 790-1784. For questions or
comments about documentation, contact the RF Technologies Technical
Product Warranty
Product Warranty information can be found on the Help Alert E-Call Solution
Documentation CD-ROM or with your original system proposal and invoice.
Staff Duress Pendant (0510-0332-A) - User Guide 3
Chapter 1
Using and Staff Duress Pendant
Introduction
The Staff Duress Pendant is a wireless, mobile device that allows staff members to
discreetly send a distress call when assistance is needed. When the system receives the call,
the facility floor plan is displayed on the monitor for accurate location data. The Staff
Duress Pendant sends periodic updates of its status to the Server via a check-in packet. The
check-in interval is configurable between 30 seconds and 7.5 days.
The Staff Duress Pendant
The Staff Duress Pendant is lightweight and compact. It can be worn outwardly to
maximize accessibility and used when emergency assistance is required. The Pendant is
battery powered and provides location data based on an existing infrastructure and
Reference tags when the Pendant’s button is pushed.
Wearing the Pendant
The Staff Duress Pendant is enclosed in a compact custom case. It can be worn around the
neck on a lanyard or clipped to a belt.
Chapter 1: Using and Staff Duress Pendant
4 Staff Duress Pendant (0510-0332-A) - User Guide
To Call for Assistance
Firmly press and hold the red button on the Pendant (for at least one second). A red light
illuminates while the button is depressed. When the light goes out, release the button. The
light blinks green briefly to indicate successful communication, then flashes red in 10-
second intervals to indicate that the Pendant is in an alarm state and transmitting data
packets.
When the alarm is acknowledged at the monitoring station, the light now flashes green in
10-second intervals to indicate that the alarm is now in an acknowledged state. Clearing the
alarm at the monitoring station automatically resets the Pendant for the next distress call.
Table of contents
