ReSound ONE Service manual

Issue Solutions Notes

Detecting the hearing aids to

initiate pairing

If the streaming signal cannot be

initiated…

If streaming signal cannot be initiated

or quits during use…

1. Replace the hearing aid batteries

2. Verify that you are using the

latest iOS version and update as

Helpful Hints for your Made for iPhone Hearing Aids

1. Shut down and restart your iPhone®, iPad®or iPod touch®occasionally. Like a computer, your device

needs a reboot on occasion for optimum performance.

2. Close down apps that are not in use. Double-click the home button > Swipe up to close apps

(simply pressing the home button does not actually close the app on your phone; it

will continue to run in the background).

3. Turn off Bluetooth on other Apple devices that are within range and have been previously

paired to your hearing aids.

1. Go back to “Accessibility” screen

on the Apple device

2. Re-enter the “Hearing Aids”

screen to detect devices

3. Reboot the hearing aids or try

new batteries

needed

1. Check the audio source (which

is visible during phone calls)

2.Or swipe up to view AirPlay to

ensure the audio signal is being

directed to the hearing aids.

Issue Solutions Notes

If the steps above do not work, please contact your hearing healthcare professional, so they can re-program the

hearing aids in Aventa tting software.

If streaming signal quits during use

after fresh battery…

1.Check that the Apple device is

within range (approximately 20

feet) and reboot the hearing aids

by opening and closing the battery

doors.

2. After the hearing aids are

rebooted, swipe up and turn

Bluetooth off/on and conﬁrm

hearing aids are connected

Wait for 10 seconds after battery

doors are open to allow battery to

recover from previous usage.

If the issue persists… Reboot the Apple device by holding

down the “Home” button and the

“Sleep/Wake” button until your device

restarts.

If the issue persists… 1. “Disconnect the device”

2. Reboot the iOS device

3. Re-do pairing

Go to settings > general >

accessibility > hearing aids. Tap on

the “i”. Scroll down to “disconnect

the device”

Is the issue persists… Do not select “Reset All Settings”.

This will clear passwords and reset all

settings on the Apple device back to

standard factory defaults.

ReSound North America | 8001 Bloomington Freeway |Bloomington, MN 55420

1-888-735-4327 |customerexperience@gnresound.com |gnresound.com

ReSound Government Services | 8001 Bloomington Freeway |Bloomington, MN 55420

1-800-392-9932 |VAinfo@gnresound.com

MK604161 REV A

1. “Disconnect the device”

2. “Reset Network Settings” on

Apple device

Note: This will not only force a reboot

of the Apple device & clear any

previously stored WiFi passwords

from the Apple device

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