Rescue Phone QUAD User manual

RESCUE PHONE®

OPERATOR’S MANUAL

Throw Phone

Line Capture

Landline

Cellular Service

™

Rescue Phone, Inc.

2146 PRIEST BRIDGE COURT, SUITE 3

CROFTON, MARYLAND 21114

800-737-2832

www.RescuePhone.us

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TABLE OF CONTENTS

Warranty .........................................................2

Control Panel...................................................3

Additional Features .........................................4

Operation .................................................... 5, 6

Features & Throw Case Usage.........................6

Helpful Hints....................................................7

First Time Pairing - Bluetooth®............................8

Using a Previously Paired Phone - Bluetooth®.....8

WARRANTY

Rescue Phone, Inc. warrants its products to be free of manufacturing defects

for a period of ﬁve years from the original date of delivery. This warranty does

not include damage from accident, misuse, improper operation, or unauthorized

repairs or alterations. RESCUE PHONE®products are for use only by persons

authorized by applicable local, state, and federal laws. Rescue Phone, Inc. is

not responsible for any civil or criminal claims arising from any intentional or

accidental misuse. No license is granted by implication or otherwise.

“The Bluetooth word mark and logos are owned by the

Bluetooth SIG, Inc. and any use of such marks by

Rescue Phone, Inc. is under license. Other trademarks

and trade names are those of their respective owners.”

CONTROL PANEL

POWER: Master on/oﬀ power control for

the Rescue Phone.

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PHONE LINE: Hook switch for outside calls.

When the light is oﬀ , the phone line is hung

up and you may receive incoming calls.

Push PHONE LINE on to answer a call or

get dial tone to place an outside call.

HOLD: Places an outside phone call on

hold. May also be used to separate parties

on a conference call. Press HOLD. Then,

release PHONE LINE to place call on hold.

OFF HOOK/CALL: When lit this shows

the throw phone is oﬀ the hook. When

the call button is pushed the throw phone

will begin the automatic ringing cycle, (2

SECONDS RING - 4 SECONDS IDLE) and

will continue until the perpetrator answers

or the CANCEL button is pushed.

CONFERENCE: This feature is used to

patch the perpetrator from the throw phone

to an outside phone line. The perpetrator

must negotiate this privilege from you. He

must give you the phone number, and you

must dial it for him.

RINGING/CANCEL: When lit, it indicates

the console is ringing the throw phone. It

will stay lit until the throw phone is answered

or the cancel button is pushed. When

CANCEL is pushed the automatic ringing is

stopped.

MONITOR/ON: This button controls the on-

hook monitoring ability of the throw phone.

When the throw phone is provided into the

barricaded area and the monitor light is on,

monitoring of room noises will occur. Leave

this button oﬀ in all other applications. A

special circuit mutes the negotiator’s

earpiece when the call button is pushed.

See page 8 for instructions on how to pair a cell phone.

ADDITIONAL FEATURES

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MULTIPLE RECORDER OUTPUTS - Up to two audio recorders may be

attached here in any combination. Plug one end of the recorder cord into

the RECORDER output, outlined with a RED circle, and the other end into

the MICROPHONE input on the recorder. Refer to the enclosed audio

recorder instructions for further information.

MULTIPLE AUDIO OUTPUTS - These outputs may be used with any

combination of headphones, command speakers, or transmitters for

headsets. These are 3.5mm phone jacks and will work with most audio

devices.

NEGOTIATOR MIC-ON LAMP - This independent lamp will light when

the negotiator headset attached to that plug has an active mic. When the

rocker switch is displaying RED, the LIGHT and MIC are activated. When

the switch is positioned toward the MIC OFF icon, the LIGHT and MIC are

OFF. The LED will light to alert the negotiator and others that the headset

mic is live.

SECONDARY HEADPHONE - Plug in supplied headphone to enable a

second negotiator or “Coach” to hear negotiations and room monitoring.

This input is for listening only.

BLUETOOTH WIRELESS INTERFACE - Pair with a Bluetooth® enabled

cell phone. Once paired, press PHONE LINE, then dial the phone number

of the barricaded area on the QUAD’s dial pad.

PORT FOR CELL PHONE RECHARGER - If the battery of the cell phone

you are using is low, plug the DC vehicle charger that came with the cell

phone into the port. It will recharge the cell phone as it is being used.

TPI - The THIRD PARTY INTERMEDIARY input is used to play a

pre-recorded message to the perpetrator.

1. Have the Third Party Intermediary record a message on a

recorder either in person or by phone.

2. Then, plug one end of the recorder cord into the TPI input jack,

outlined with a GREEN circle, and the other end into the GREEN output

jack on the recorder.

3. Press PLAY on the recorder once the perpetrator is on the

phone.

PLEASE NOTE: You may stop, rewind or replay the recording at any time

using the controls on the recorder.

HOLD:

OPERATION

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release PHONE LINE. Push PHONE LINE again and receive a new dial

tone. Press the redial button. The RESCUE PHONE will automatically

redial the last number. If the number called is still busy, repeat these

steps until the call goes through.

TO PLACE AN OUTSIDE PHONE CALL:

OPush PHONE LINE - Receive dial tone.

Dial phone number on dial pad. If the line is busy,

hold. To release hold, push PHONE LINE, then push HOLD. You may

push CALL and establish a conversation using the throw phone to set

up a conference call, or switch between the perpetrator and the outside

person as your needs require.

O Push the HOLD button.

ORelease PHONE LINE. The outside person is now on

CONFERENCE WITH THE PERPETRATOR NOT ON LINE:

OPush PHONE LINE on.

Dial phone number and establish a conversation with

the outside person.

OPush the CONFERENCE button.

OPush CALL to ring the perpetrator. The RESCUE

PHONE will now ring the THROW CASE. When the perpetrator answers,

tell him you have established his conference call. If the perpetrator wants

you to stay on the line during the call, leave your headset microphone on.

If not, turn the switch to the oﬀ position. You will be able to monitor the

conversation.

TO CALL PERPETRATOR ON THROW PHONE OR SEIZED LINE:

O Push the CALL button.

ORINGING light ﬂ ashes.

1 RINGING light ﬂ ashing.

OPush the CANCEL button and the ringing will stop.

TO CANCEL THROW PHONE RINGING:

OFF HOOK light will be ON, or,

O Push CALL and establish a conversation with the

perpetrator.

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CALLING THE PERPETRATOR: Push the CALL button one time. This

starts the automatic ringing cycle which will continue until the perpetrator

answers or the CANCEL button is pushed.

WHEN THE PERPETRATOR ANSWERS: You will hear three short

beeps and the OFF HOOK indicator will light. You now have a private

line to the perpetrator. Negotiations with the perpetrator may now begin.

WHEN THE PERPETRATOR HANGS UP: The OFF HOOK light will go

out. You may call him back by pushing the CALL button again. Any time

the perpetrator picks up the phone you will hear three short beeps and

the OFF HOOK indicator will light. You may want to consider turning your

headset microphone switch oﬀ between calls.

WHEN THE THROW PHONE IS ON HOOK: If authorized, press the

monitor button. This will allow on-hook monitoring of the target area

by the negotiators and command personnel. There is automatic muting

of the negotiator’s earpiece when the CALL button is pushed. This

protects against a loud ringing sound in your earpiece when you call the

perpetrator.

USING THE TONE ALERT: Use this feature to attract attention if the

perpetrator lays the phone down without hanging up. Push TONE and

CANCEL at the same time and a beeping tone is heard in the

perpetrator’s phone earpiece. An automatic muting circuit prevents the

tone from passing through to the negotiator’s earpiece.

OPERATION (continued)

FEATURES & THROW CASE USAGE

OPush CONFERENCE on.

OPush PHONE LINE. Both you and the perpetrator

are on the same active line. As you dial the number on the keypad, the

perpetrator will hear the tones.

You may separate the perpetrator from the outside

caller by releasing the CONFERENCE button. As you do, the perpetrator

will hear a masking tone to ensure privacy while you talk to the outside

caller. You may reconnect the perpetrator at any time by pushing

CONFERENCE.

CONFERENCE WITH THE PERPETRATOR ON LINE:

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The RESCUE PHONE QUAD is attached to an outside phone line

that supplies dial tone. Whether traditional copper lines, FiOS, or other

cable provider, this is referred to as Plain Old Telephone Service (POTS).

The QUAD may also be paired with a cell phone using the Bluetooth®

interface. Internal damage may occur if the system is plugged into a

digital phone system. Digital phone systems are generally found in

business settings. If in doubt, do not use landline.

*67 blocks your number from being displayed on landline or cell phone

Caller ID.

The Command Speaker attaches to the RESCUE PHONE using the 50’

cable provided. The supplied 50’ cable may be replaced with 2 conductor

wire of any length with 3.5mm plugs.

There are no polarity problems with the wiring of the THROW CASE

as long as you stay within the color groups -red and green- yellow and

black. The throw case may be used with the 1,000’ wire spool provided or

a suitable replacement wire. Four conductor wire must be used if on-

hook monitoring is desired. Four additional wire spools may be added

without any loss of sound quality.

The best way to store your RESCUE PHONE is to keep the unit plugged

into an A.C. outlet. The charging cord plugs into the right side of the case

and the unit may be stored with the cover closed. An illuminated LED

above the POWER input jack provides positive indication that the unit is

charging. If the unit is stored in a cruiser or mobile command post, the

batteries should be recharged and the unit operation checked every two

weeks. If the low battery indicator lights, you have about an hour of battery

life left. Recharge time for the battery is about three hours and the unit

may be used while the battery is charging. A fully charged battery should

operate the unit for an average of 8 hours before recharging is necessary.

COMMUNICATIONS SPECIALISTS NOTE: There is a safety feature

built into the Rescue Phone. It will indicate a dead short in the wiring as

an OFF HOOK status. This protects the unit from a total shutdown. If you

suspect a short, check the barricaded area phone with a meter. Some

resistance is normal but an abnormal condition will read as a short. If the

throw case is damaged during an incident, ANY single line phone may be

used as an emergency replacement throw phone.

HELPFUL HINTS

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BLUETOOTH®WIRELESS TECHNOLOGY

PAIRING AND USE

PHONE PAIRING:

a. Position CELLULAR/LANDLINE switch to CELLULAR.

b. Push the CELLULAR BUTTON for 5 seconds and release.

c. The CELLULAR BUTTON will begin to ﬂ ash quickly.

This indicates the QUAD is in the pairing mode.

The CELLULAR BUTTON will do the following:

a. Flash ONCE per second, then

b. Remain ON when pairing is complete.

If your cell phone prompts you for a PASSCODE,

enter 0000 (Four Zeros).

Follow the Bluetooth® pairing instructions for your cell phone as

if you were connecting to a Bluetooth® headset. Shortly after starting the

search for Bluetooth® devices your cell phone will display either “RESCUE

PHONE QUAD” or “Gigaset One”. Scroll to that device and select PAIR

WITH THIS DEVICE. Continue with the pairing protocol for your cell phone.

FOLLOW THESE INSTRUCTIONS IF USING

THE LAST PAIRED CELL PHONE

The QUAD automatically attempts to pair with the last cell phone

used when the CELLULAR/LANDLINE switch is turned on.

When using the same cell phone that was last paired with the QUAD:

a. Position the CELLULAR/LANDLINE switch to CELLULAR.

b. The CELLULAR BUTTON will blink brieﬂ y and automatically

pair with the cell phone, then

c. Remain ON when pairing is complete.

Your cell phone should now display a message that indicates

that it is now connected to the QUAD.

On the QUAD, when you press PHONE LINE, normal

dialtone will be delivered to your negotiator headset and you can

dial the number you want to call on the QUAD’s keypad.

Your QUAD is now paired and ready to use.

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