Protel Elite Series User manual

Smart Payphone

User’s Guide

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Elite Series User’s Guide i

Proprietary and Confidential

Table of Contents

Notices v

Warranty v

Repair.................................................................................................................................................... v

Safety Information.................................................................................................................................vi

Quality Assurance and Reliability....................................................................................................vi

Environmental Requirements ..........................................................................................................vi

Nickel-Cadmium (Ni-Cd) Battery......................................................................................................vi

Introduction 1

Introducing the Elite Series...................................................................................................................1

General Description ..............................................................................................................................2

Elite Series Product Line.......................................................................................................................2

EL1000.............................................................................................................................................2

EL1200.............................................................................................................................................2

EL1230 Standard Display................................................................................................................2

EL1230 CARTE Display...................................................................................................................2

EL1230 VF Display..........................................................................................................................3

EXC Models..................................................................................................................................... 3

EL1260.............................................................................................................................................3

Components 3

Elite Payphone Housing........................................................................................................................3

Construction of the Elite payphone.......................................................................................................3

Internal Parts of the Elite.......................................................................................................................4

Lower Housing Components.................................................................................................................5

Coin Box w/Lid ......................................................................................................................................6

Vault Door .............................................................................................................................................6

Vault Door Lock.....................................................................................................................................6

Coin Box Alarm Switch..........................................................................................................................6

Terminal Block ......................................................................................................................................6

Flash Electronic Chassis.......................................................................................................................6

Coin Scanners.......................................................................................................................................6

Electronic coin Scanner - ECS IIB...................................................................................................6

Medallist Coin Scanner....................................................................................................................7

Electronic Coin Scanner - ECS V ....................................................................................................7

Dual Solenoid Relay/Hopper and coin Return Chute Assembly...........................................................7

Upper Housing Components 7

Locking Bars .........................................................................................................................................7

Hookswitch Assembly...........................................................................................................................7

Upper Housing Lock.............................................................................................................................. 7

Coin Entrance ....................................................................................................................................... 8

Coin Release Push Button....................................................................................................................8

Handset.................................................................................................................................................8

Hookswitch Plate...................................................................................................................................8

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Top Piece.............................................................................................................................................. 9

Main Bezel.............................................................................................................................................9

Dial Key Components ...........................................................................................................................9

Upper Housing Interconnect Cable....................................................................................................... 9

Information Card ................................................................................................................................... 9

Hookswitch Cradle................................................................................................................................9

Cast Aluminum Backing Plate.............................................................................................................10

Function Key Components.................................................................................................................. 10

Redial Button ................................................................................................................................. 10

Up/Down Volume Control ..............................................................................................................10

New Call Button .............................................................................................................................10

Multi-function Buttons..........................................................................................................................11

Language Select button.................................................................................................................11

Change Card button.......................................................................................................................11

Speed Dial buttons.........................................................................................................................11

Displays...............................................................................................................................................11

Card Reader (EL1200, 1230 & 1260 only)..........................................................................................12

Display Controller Board.....................................................................................................................12

Mounting the Payphone 13

Mounting Location...............................................................................................................................13

Leveling the Mounting Surface ...........................................................................................................13

Mounting the Backboard.....................................................................................................................14

Separating the Upper and Lower Housings........................................................................................14

Removing the Coin Scanner...............................................................................................................15

Removing the Chassis Assembly .......................................................................................................15

Removing the Coin Box ......................................................................................................................15

Installing the Security Studs................................................................................................................16

Securing the Payphone to the Mounting Surface ...............................................................................16

Reinstalling the Coin Box.................................................................................................................... 17

Reinstalling the Chassis Assembly.....................................................................................................17

Reinstalling the Coin Scanner.............................................................................................................17

Connecting the Line Wire to the Terminal Block.................................................................................18

Connecting the External DC Power (VFD models only).....................................................................18

Connecting the Upper and Lower Housings Together........................................................................19

Appendix A –FLASH Chassis 20

FLASH Chassis Exploded View..........................................................................................................21

Appendix B –EL1000 Initialization and Programming 22

Introduction..........................................................................................................................................22

Basic Key Terms:...........................................................................................................................22

Initialization Procedure Basic Steps: .............................................................................................22

Initialization and Local Programming for the EL1000 .........................................................................22

Entering the programming mode...................................................................................................23

Programming Rules.......................................................................................................................23

EL1000 Programming Chart ...............................................................................................................24

Programming Steps Outlined..............................................................................................................25

Features Programming.................................................................................................................. 25

Default programming .....................................................................................................................28

Resetting the Chassis to Error #7.................................................................................................. 29

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Proprietary and Confidential

Program the Real Time Clock........................................................................................................29

Diagnostics Codes.........................................................................................................................30

Call the Management System (ProNet).........................................................................................30

Appendix C –EL1200, 1230 or 1260 Initialization and Programming 31

Introduction..........................................................................................................................................31

Basic Key Terms:...........................................................................................................................31

Initialization Procedure Basic Steps: .............................................................................................31

Initialization and Local Programming for the EL1200, 1230 or 1260 payphones...............................31

Entering the programming mode...................................................................................................31

Selection #1 –Programming...............................................................................................................32

Selection #2 –Call Management System...........................................................................................35

Selection # 3 –Diagnostics.................................................................................................................35

Selection #4 –Utilities......................................................................................................................... 35

Payphone reporting modes.................................................................................................................37

Coin box Collect.................................................................................................................................. 37

Console Programming Chart...............................................................................................................38

Appendix D - Programming of Messages for a Standard, CARTE and VF displays 39

Appendix E –Operational Test Procedure 40

Operational Tests................................................................................................................................40

Appendix F –Error Messages 41

Appendix G –Spare Parts List 42

Spare Parts List (cont’d.).....................................................................................................................43

Appendix H –Return Procedures for Parts in and/or out of Warranty 44

CRN –Customer Return Number –External Procedure....................................................................44

Part I- Requesting the return for repair of parts or equipment.......................................................44

Part II –Receipt of Material at Protel.............................................................................................45

Part III –Shipping ..........................................................................................................................45

Appendix I –Information Card Removal, Installation, and Specifications 46

Removal of the Information Card........................................................................................................46

Installation of the Information Card.....................................................................................................47

EL1000 Information Card Dimensions................................................................................................47

Multi-function Buttons and Display Dimensions..................................................................................48

Multi-function buttons Label Dimensions............................................................................................48

Appendix J –Handset Replacement and Jumper Settings 49

Replacing the Handset........................................................................................................................49

Handset Jumper Settings....................................................................................................................50

Handset Jumpers inside the Upper Housing.................................................................................50

Handset Jumper on Chassis Assembly......................................................................................... 50

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Proprietary and Confidential

Appendix K –Specifications 51

Electrical..............................................................................................................................................51

Hardware.............................................................................................................................................51

Appendix L –Regulatory Information 52

FCC Registration.................................................................................................................................52

Elite Series User’s Guide v

Proprietary and Confidential

Notices

Before using your Elite®smart payphone, be sure to read the general safety information

on the next page.

Elite®, ProNet®, and Protel®are registered trademarks of Protel, Incorporated.

Abloy®is a registered trademark of Abloy Security, Inc. Coinco®is a registered

trademark of Coin Acceptors, Inc. Medeco®is a registered trademark of Medeco

Security Locks, Inc. All other trademarks are those of their respective companies and are

hereby acknowledged.

This publication could include technical inaccuracies or typographical errors. Changes

are periodically made to the information herein; these changes will be incorporated in

new editions of the publication. Protel may make improvements or changes in the

products described in this publication at any time.

Warranty

PROTEL, INC. (PROTEL) warrants that all products that it manufactures shall operate in

accordance with published specifications. Products shall be free from defects in material

and workmanship for the warranty period, which begins on the date of shipment.

THE LIMITED WARRANTY EXPRESSED HEREIN IS THE SOLE AND EXCLUSIVE

WARRANTY PROVIDED BY PROTEL. PROTEL MAKES NO OTHER WARRANTY,

EITHER EXPRESSED OR IMPLIED, OF ANY KIND INCLUDING WITHOUT

LIMITATION ANYWARRANTY OR MERCHANTABILITY, FITNESS FOR A

PARTICULAR PURPOSE, TITLE OR LACK OF INFRINGEMENT.

THE CORRECTION OF ANY DEFECTS BY REPAIR OR REPLACEMENT WITHIN THE

WARRANTY PERIOD SHALL CONSTITUTE THE SOLE AND EXCLUSIVE REMEDY

OF PURCHASER AND SHALL CONSTITUTE THE FULFILLMENT OF THE ENTIRE

OBLIGATION OF PROTEL WITH RESPECT TO ANY WARRANTY GIVEN HEREIN.

PROTEL SHALL NOT BE LIABLE TO PURCHASER OR ANY THIRD PARTY FOR

LOSS OF PROFITS, DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL, OR

OTHER DAMAGES FROM ANY CAUSE WHATSOEVER.

Repair

Protel, Inc. will repair or replace any product of its manufacture. All requests for such

repair should be directed to Protel International’s Customer Service Department (863)

644-5558 or e-mailed to [email protected]. In-warranty repair is free of charge,

freight prepaid. Out-of-warranty repair is handled on a labor-plus-parts basis. Please

see Appendix H for more information on Protel’s CRN procedure for repairs in and out of

warranty.

vi Elite Series User’s Guide

Proprietary and Confidential

Safety Information

Quality Assurance and Reliability

Product integrity shall be maintained and there shall be no deviations from physical

criteria that may or will adversely affect the product with respect to safety, reliability,

interchangeability, life, performance and operation, quality, protectants, maintenance or

aesthetics.

The manufacturing processes, tests and inspection procedures, and quality program

used by a manufacturer shall be adequate to provide that technical requirements and

customer endpoint requirements are met. Quality Assurance criteria are met in this area

to cover the ability of the factory testing program to provide product operability and

functionality. Details of the quality program criteria are documented in the procedures

governed by International Standards. Products shall be manufactured in accordance with

the following:

ISO 9001 International Standards

Federal Communications Commission (FCC) Requirements

Occupational Safety and Health Standards (OSHA)

All other applicable Federal, State and local requirements consistent with industry

standards.

Environmental Requirements

Toxic materials appearing on lists of banned or dangerous materials issued by

appropriate government agencies pertaining to devices, components etc., shall not be

used in the manufacture of the payphone.

Nickel-Cadmium (Ni-Cd) Battery

Here are some suggestions on Ni-Cd Battery handling:

Hazardous Waste Disposal: - Nickel Cadmium Battery upon replacement should not be

opened or incinerated. Recycling of the units are recommended.

Storage: - Store in a cool place. This will prevent condensation on the individual 1.2V

cells or battery terminals.

Handling: - Accidental short circuit will bring high temperature elevation to the battery as

well as shorten the battery life. Be sure to avoid prolonged short circuit since the heat

can burn attendant skin and cause rupture.

Elite Series User’s Guide vii

Proprietary and Confidential

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