Pro Series Pumps S1033 Operator's manual

Important Safety Instructions

SAVE THESE INSTRUCTIONS. This manual contains important SAFETY WARNINGS and OPERATING

INSTRUCTIONS. You will need to refer to it before attempting any installation or maintenance.

ALWAYS keep these instructions with the unit so that they will be easily accessible.

Failure to read and follow these warnings and instructions could result in property damage,

serious injury, or death.

•ALWAYS disconnect the pump and ﬂoat switch controller from the power source before servicing

or making adjustments.

•NEVER handle the pump or motor with wet hands or when standing on a wet or damp surface

while the pump is plugged into the power source.

•MAKE SURE THERE IS A PROPERLY GROUNDED RECEPTACLE AVAILABLE. This pump is wired with

a 3-prong grounded plug. To reduce the risk of electric shock, be certain that it is only connected

to a properly grounded, 3-prong receptacle. If you have a 2-prong receptacle, have a licensed

electrician replace it with a 3-prong receptacle according to local codes and ordinances.

•NEVER bypass grounding wires or remove the ground prong from the plug.

• DO NOT use an extension cord. The electrical outlet should be within the length of the pump’s

power cord, and at least 4 feet above the ﬂoor level to minimize potential hazards from ﬂood

conditions.

•DO protect the electrical cord from sharp objects, hot surfaces, oil, and chemicals. Avoid kinking

the cord.

•MAKE SURE the supply circuit has a dedicated fuse or circuit breaker rated to handle the power

requirements noted on the nameplate of the pump.

•DO NOT use the power cord or strain relief to carry the pump. Use the pump handle.

•DO NOT pull on the ﬂoat switch cord.

•DO NOT expose the control unit to any type of moisture, water, rain or snow.

•DO NOT place the controller on the ﬂoor. The electrical outlet should be within the length of the

pump’s power cord and at least 4 ft above the ﬂoor.

•DO NOT operate this product if it has been damaged in any way.

•DO NOT use sump pumps in pits handling raw sewage, salt water, or hazardous liquids. This pump

is for ground water only.

•DO NOT disassemble this product. When service is required, contact Glentronics technical support

at 800-991-0466. Return the product to the manufacturer for any repairs at the following address:

Glentronics, Inc., 645 Heathrow Drive, Lincolnshire, IL 60069

• When installing or replacing a primary sump pump you should also install a battery backup sump

pump system.

Risk of electric shock. To reduce this risk, observe the

following precautions.

WARNING

To reduce the risk of hazards that can cause injury or property

damage, observe the following precautions.

CAUTION

Speciﬁcations 1/3 HP Model S1033

GPH @ 0’ 4100

GPH @ 10’ 2770

Pump diameter 7.375”

Volts 115V, 60Hz

Amps 3.8

Items Included:

Pump

Choice of controller, float

Stainless-steel hose clamp

You may also need:

1-1/2” rigid PVC pipe to connect

to the existing plumbing

A check valve or union

PVC pipe primer and cement

Sump Pump

Instruction Manual

& Safety Warnings

Model S1033

Dual Float

Controller Enhanced

Controller Deluxe

Controller Ultimate

Controller Dual Float

Switch Tether Float

Switch

Vertical Float

Switch

• When a check valve is used, a 3/16” (4.7 mm) air bleed hole must be drilled in

the PVC pipe above the pump. Drill the hole at a 45º angle toward the bottom

of the sump to avoid splashing water outside the sump pit. Make sure the hole

is above the water line, and below the check valve. If a hole is not drilled above

the pump, an air lock may prevent the pump from operating.

• The control unit must receive 115V AC +/- 5% and 60 Hz from the AC outlet.

• Primary pumps will not provide protection during a power outage. With the risk of

property damage from high water levels, the addition of a Pro Series battery backup

sump pump system is highly recommended.

• After the initial installation, be sure to check the operation by ﬁlling the sump with

water and observing the pump operation through several full cycles.

• For continuous duty operation, the pump must be submerged at least 3/4 of the

depth of the pump at all times. DO NOT use the ﬂoat switch and controller within

this application.

• In instances where the discharge line is exposed to freezing temperatures, the pipe

must be sloped downward so any remaining water will drain out. Failure to do so will

prevent water from exiting the sump and damage the pump if the line freezes.

Installation Instructions

Prior to Installation

1. Visually inspect your pump. Products may be damaged during shipping. If the

product has been damaged, contact your place of purchase or Glentronics, Inc. before

installation.

2. Thoroughly read the instructions provided to learn speciﬁc details regarding

installation and use. This manual should be retained for future reference.

Installing the Pump

1. Use a pit that conforms to all local codes

and is large enough to accommodate the

pump and ﬂoat switch. Larger sump pits

are preferred, since they will extend the

discharge cycle and reduce the number of

times the pump turns on.

2. Clean the pit of all debris. The pump’s

strainer must be kept clear.

3. The pump should not be set directly onto

a clay, earthen, or sand base. Install a Pro

Series Sump Foot under the pump to provide

a solid base.

4. The pump should be level.

5. Install discharge plumbing according to

local, regional and state codes. Rigid

PVC pipe is recommended.

6. An inline check valve is recommended

to prevent backﬂow. This check valve is

mandatory when sharing a discharge line

with another pump (i.e. a backup pump or

a second primary pump).

(a) When a check valve is used, a 3/16”

(4.7 mm) air bleed hole must be drilled

in the PVC pipe above the pump. Drill the hole at a 45

angle up so that any

water will spray down to the bottom of the pit. Make sure the hole is above the

water line, and below the check valve. If a hole is not drilled above the pump,

an air lock may prevent the pump from operating.

7. Install a gate valve or ball valve if required by any codes.

8. The horizontal discharge pipe must be positioned in a

downward slope so any remaining water will drain away.

Failure to do this will prevent water from exiting the pit

and damage the pump if the line freezes.

9. If you are replacing an old sump pump:

(a) Unplug the pump from the outlet.

(b) Loosen the check valve or rubber union by unscrewing

the bottom hose clamp. (If the

existing system is installed

without a check valve or rubber

union, saw the pipe apart

above the sump pit.)

the pipe and adapter.

(d) If the adapter ﬁts into the new

pump, screw the pipe into the

pump. If not, cut a piece of rigid

PVC pipe and connect it to the

new adapter by cleaning and cementing the two pieces together.

(Follow the instructions of the PVC primer and cement.)

(e) Lower the pump into the sump by the handle.

(f) Connect the pipe on the pump to the existing discharge pipe with a rubber union

or check valve and verify all connections are secure.

10. A pit cover is recommended for all installations as a safety measure and to help

prevent debris from falling into the pit. Be sure protect the cords from damage when

installing a pit cover.

Installing the Dual Float Switch

The Pro Series Dual Float Switch is easy to install by

using the enclosed metal hose clamp.

1. Hold the ﬂoat switch to the discharge pipe so the

cage is below the bracket.

2. Secure the ﬂoat to the pipe with the enclosed hose

clamp, but do not completely tighten the clamp at

this time.

3. Position the ﬂoat switch to a level where the

bottom of the ﬂoat cage is no lower than 50%

of the height of the pump itself. To avoid debris or other issues with the ﬂoat, it

should be positioned away from the drain tile or spray from the weep hole.

Note: It is important to mount the ﬂoat below the drain tile that empties into the pit.

Mounting it above the drain tile would allow water to ﬁll the drain tile before the pump

is activated to pump out the water.

4. Once the ﬂoat switch is in the desired position, tighten the clamp.

Installing the Vertical Float Switch

The Vertical Float Switch contains a single large ﬂoat.

Water will lift the ﬂoat and raise the rod, which will

activate the pump. As the pump evacuates the water

from the pit the ﬂoat will drop, lowering the lift rod

and turning off the pump. Note: The Vertical Float

Switch must be moving freely at all times. Make

sure the ﬂoat switch does not come into contact

with other pumps, wires, pipes or any other object

that may be in the sump pit. The ﬂoat switch must

not come into contact with the sump pit ﬂoor or

wall. If the ﬂoat switch does not move freely, the pump will not activate.

1. Fully open the metal hose clamp and insert it through the slots in the mounting

bracket of the ﬂoat switch.

2. Place the hose clamp over the discharge pipe so that the gripping tabs are against

the pipe and select the desired activation level of the pump. Note: Be sure the

position of the ﬂoat switch is such that the activation point is no lower than 50% of

the height of the pump itself.

(a) When using the Vertical Float Switch with either the Enhanced or Deluxe

Controller (Models VSC1.5 or VSC2), there are two rubber stoppers on the ﬂoat switch

rod. Do

not remove or alter their position as it will disrupt the timing of the

controller and how long the pump runs. (b) When using the Vertical Float Switch

without a controller (Model VS), the pumping range can be adjusted by moving the

ﬂoat stop up or down the lift rod. Note: It is important to mount the ﬂoat so that the

activation level is below the drain tile that empties into the pit. Mounting it above the

drain tile would allow water to ﬁll the drain tile before the pump is activated to pump

out the water.

4. To avoid debris from pouring onto the ﬂoat, it should be positioned on the side of

the discharge pipe opposite the drain tile.

5. Once the ﬂoat switch is in the desired position, securely tighten the hose clamp.

Note: The cable from the switch must remain outside the hose clamp.

Installing the Tether Float Switch

The Tether Float Switch contains a single ﬂoat connected to a ﬂexible tether. Water will

raise the ﬂoat to activate the pump. As the pump evacuates the water from the pit the

ﬂoat will fall and turn off the pump. Note: The Tether Float Switch must be moving

freely at all times. Make sure the ﬂoat switch does not come into contact with

other pumps, wires, pipes or any other object that may be in the sump pit. The

ﬂoat switch must not come into contact with the sump pit ﬂoor or wall. If the ﬂoat

switch does not move freely the pump will not activate.

1. Locate the desired activation point. Note: It is important to mount the ﬂoat so that

the activation level is below the drain tile that empties into the pit. Mounting it above

the drain tile would allow water to ﬁll the drain tile before the pump is activated to

pump out the water.

2. Secure the ﬂoat to the pipe with the enclosed hose

clamp and bracket. Be sure the bracket is positioned

as shown. Do not overtighten the hose clamp.

Overtightening may cause damage to the mounting

bracket.

3. To avoid debris from pouring onto the ﬂoat, it should be

positioned on the side of the discharge pipe opposite

the drain tile. Note: DO NOT adjust the tether length to less than 4” as this can cause

excessive stress on the cable or prevent the switch from operating.

This installation must be in accordance with the National

Electric Code and all applicable local codes and ordinances.

WARNING

NOTICES

Connecting the Pump and Controller

Dual Float Controller

Plug the control box into a properly grounded,

3-prong receptacle, then insert the pump plug into

the receptacle on the control box.

For a neater installation, secure the power cord and

the ﬂoat switch cord to the discharge pipe with

wire ties or hose clamps. Keep the cords separated

from each other on opposite sides of the pipe.

Enhanced Controller

1. Mount the controller to the wall through the 2

holes on the cabinet using proper mounting

hardware for the application. The controller

should be mounted at least 4’ from the ﬂoor

and 1’ from the outlet.

2. Check to ensure the ﬂoat switch is connected

to the controller. The ﬂoat switch wire of

the Enhanced Controller includes a connector

that can be separated from the controller

when the wire needs to be threaded through

small openings. When used with the Enhanced

Controller, the Dual Float Switch has a safety

locking pin. This pin will prevent the ﬂoat switch from accidently being disconnected

from the controller. Check to ensure the safety locking pin is inserted through the

connector.

3. Plug the control box into a properly grounded, 3-prong receptacle. Then, plug the

pump into the receptacle on the control box. Do not use an extension cord.

4. Using a ﬂathead screwdriver, adjust the dial on the front of the controller to select

the number of seconds that the pump will run after the ﬂoat drops. The dial can be

adjusted from 5-45 seconds. The manufacturer default is about 10 seconds.

Deluxe and Ultimate Controllers

1. Mount the controller to the wall through the 2 holes on the cabinet using the proper

mounting hardware for the application. The controller should be mounted at least 4’

from the ﬂoor and within 2’ of the outlet.

2. Check to ensure the ﬂoat switch is connected to the controller. The ﬂoat switch wire

of the controller includes a connector that can be separated from the controller when

the wire needs to be threaded through small openings. When used with the Deluxe

or Ultimate Controller, the Dual Float Switch has a safety locking pin. This pin will

prevent the ﬂoat switch from accidently being disconnected from the controller.

Check to ensure the safety locking pin is inserted through the connector.

3. Open the plastic door on the top of the controller, and using a ﬂathead screwdriver,

adjust the dial to select the number of seconds that the pump will run after the ﬂoat

drops. The timer can be adjusted from 5-45 seconds. The manufacturer default is

about 10 seconds. Install a 9V alkaline battery and replace the plastic door.

4. Plug the control box into a properly grounded, 3-prong receptacle. Then, plug the

pump into the receptacle on the control box. Do not use an extension cord.

5. Make sure the Power Failure Alarm slide switch is in the ON position.

Connecting to a Security System (Deluxe and Ultimate Controllers Only)

The Deluxe and Ultimate Controllers include a terminal on the right side of the control

box to connect to a security system or other alarm devices. There are (3) three positions

for wire connections on this terminal: N.O. – normally open, N.C. – normally closed, and

Common.

1. Check your security system to determine whether an open (no contact) or closed

(making contact) connection is needed to activate the alarm.

2. The security system will provide (2) two connection terminals to extend wires to

the control terminal. Strip two wires 1/4” each. Connect either wire to the common

terminal. To secure the wire into the terminal, insert the exposed wire into the hole

on the side of the terminal next to the screw marked common. Turn the screw a few

turns to lock in the wire.

3. If the security system requires a closing of a contact to activate the alarm, secure the

other wire into the terminal hole labeled N.O. (normally open). If the security system

requires an opening of a contact, secure the wire into the terminal hole labeled N.C.

(normally closed).

Connecting the Pump and Float Switch (Models VS and TS – No Controller)

1. Plug the ﬂoat switch cord into a properly grounded 3-prong receptacle. Then, plug

the pump into the receptacle on the ﬂoat switch cord. Do not use an extension cord.

Completing the Installation (all models)

1. After the initial installation, be sure to check the pump operation by ﬁlling the sump

with water and observing the pump through several full cycles. When using the

Enhanced or Deluxe Controllers, the pump should run for 10 seconds (preset from

the factory and adjustable on the Enhanced, Deluxe and Ultimate controller) after

the ﬂoat drops. Note: When the pump activates, it should have a “normal pumping”

sound. Any abnormal sound, vibration, or lack of output is the signal of a problem.

Stop the pump and refer to the troubleshooting guide. The Vertical Float Switch

and Tether Float Switch must be moving freely at all times. Make sure the ﬂoat

switch does not come into contact with other pumps, wires, pipes or any other

object that may be in the sump pit. The ﬂoat switch must not come into contact

with the sump pit ﬂoor or wall. If the ﬂoat switch does not move freely, the

pump will not activate.

2. Replace the pit cover making sure not to pinch or crimp the pump wire with the

cover. The pit cover either has a ‘hole punch’ that will allow the cord to be passed

through or one can be drilled in the cover.

Product Operation

Dual Float Switch

The Dual Float Switch contains two large ﬂoating rings enclosed within a protective

cage. Water will lift the bottom ﬂoat by a 1⁄4”, which will activate the pump. If for

any reason the lower ﬂoat does not activate the pump, the water will rise and activate

the second switch. As the pump evacuates the water from the pit, the ﬂoats will drop.

The pump will run for an additional 10 seconds (preset from the factory and adjustable

on the Enhanced, Deluxe and Ultimate controller) after the ﬂoat drops. When using the

Dual Float Switch with the Enhanced, Deluxe or Ultimate controller, the ﬂoat switch wire

will include a connector that can be separated from the controller when the wire needs

to be threaded through small openings. The ﬂoat switch connector has a safety locking

pin. This pin will prevent the ﬂoat switch from accidentally being disconnected from the

controller. To remove the pin, push the pointed end of the pin into the ﬂoat connector

and pull it out from the other end. The ﬂoat switch wire can now be disconnected. Make

sure to reinstall the pin after the ﬂoat switch is reconnected. Note: When mounting the

ﬂoat switch, position the bottom of the cage at the height you want the pump to activate.

Vertical Float Switch with Enhanced, Deluxe or Ultimate Controllers

The Vertical Float Switch contains a single large ﬂoat. Water will lift the ﬂoat by a 1⁄2”,

which will activate the pump. As the pump evacuates the water from the pit, the ﬂoat

will drop. The pump will run for an additional 10 seconds (preset from the factory and

adjustable) to evacuate the pit completely after the ﬂoat drops. Note: There are two

rubber stoppers on the ﬂoat switch rod. Do not remove or alter their position as it will

disrupt the timing of the controller and how long the pump runs. Note: When mounting the

ﬂoat switch, position the bottom of the ﬂoat at the height you want the pump to activate.

Tether Float Switch with Enhanced, Deluxe or Ultimate Controllers

The Tether Float Switch contains a single ﬂoat connected to a ﬂexible tether. Water will

raise the ﬂoat to activate the pump. As the pump evacuates the water from the pit the

ﬂoat will fall and the pump will run for an additional ten seconds to empty the pit.

Note: The Tether Float Switch must be moving freely at all times. If the ﬂoat switch

does not move freely the pump will not activate.

Dual Float Controller

The Dual Float Controller will activate the pump when either ﬂoat is lifted, and then

shuts off automatically 10 seconds after the ﬂoat drops. Plug the pump cord into the

piggyback switch on the control unit.

Enhanced Controller

The Enhanced Controller features a dial to adjust the number of seconds that the

pump will run after the ﬂoat drops. The dial can be adjusted from 5-45 seconds. The

manufacturer default is about 10 seconds. The LED on the front of controller will signal

the unit is receiving power. The controller will also run the pump once a week for

approximately four (4) seconds. This test will exercise the pump and help ensure the

pump is working properly.

Deluxe and Ultimate Controllers

The Deluxe and Ultimate Controllers feature a series

of warnings (audible and visual) that pinpoint

potential problems with the pump, switch and

power conditions. The controller will sound an alarm

when power has been interrupted, when the pump

has run for more than 10 minutes continuously, or

when the 9V battery is low. The 9V battery (sold

separately) runs the controller during a power

outage, allowing it to sound an alarm if the circuit

breaker trips, the controller is not plugged in

securely, or the home’s power is interrupted. Note:

The 9V battery will only power the controller, not the pump. The controller is equipped with

a USB data port. The purpose of this port is to allow communication with the Pro Series

Connect Modules. The Pro Series Connect Modules are separately sold accessories that will

allow the user to stay connected and receive remote notiﬁcations of potential problems

and needed maintenance while away from home. The controller has a dial (located in the

battery compartment) to adjust the number of seconds that the pump will run after the

ﬂoat drops. The controller will also run the pump once a week for approximately four (4)

seconds. This test will exercise the pump and help ensure the pump is working properly.

Operating the Pump in a Continuous-Duty Application

The S Series pump is rated for continuous duty and may be used in applications requiring

continuous pumping including fountains or ponds. For use in any continuous-duty

application the pump should be plugged directly into the wall outlet without the use of

the controller. The outlet must be a single-phase, properly grounded 3-prong receptacle,

115V, 60HZ. For continuous-duty operation, the pump must be submerged at least 3/4 of

the depth of the pump at all times.

Make sure the outlet is a single phase, 115V and 60HZ

for all the pump installations.

WARNING

Slide switch to OFF during power failures

to conserve battery energy and silence alarm

Power Failure Alarm

On Off

AC power is out

Make sure this controller is plugged into the wall outlet

Check the circuit breaker

The system is operating

Light should be flashing

Pump or float problem

The pump has run continuously for 10 minutes

Refer to the instructions for possible causes

High water alarm (optional feature)

Water has reached the high water sensor

9 volt battery low or slide switch is OFF

Replace 9 volt alkaline battery or move switch to ON

Deluxe

Control

Understanding the Warnings & Alarms -

Deluxe and Ultimate Controllers

AC power is out

There are several causes for power failure. The most common causes are a power outage

by the electric company or a tripped circuit breaker. Although the controller can not

run the pump, it will sound an alarm indicating the loss of power. This will allow the

homeowner to address the problem.

If this warning light and alarm are on, the control box is not receiving AC power for one

of many reasons:

1. The control box is not plugged in

2. The power to the house is out

3. The circuit breaker to that outlet has been tripped

4. The ground fault interrupter on that outlet has been tripped

5. A power brownout is taking place

Power Failure Alarm slide switch

When the controller is not receiving AC power, the monitoring features and the

audible alarms are powered by the 9-volt battery. This type of battery will power the

controller for many hours, but not indeﬁnitely. Once the source of the AC power alarm

is determined, it is suggested that the Power Failure Alarm slide switch be turned to the

OFF position until the power is restored. This will preserve the battery and silence the

alarm. When AC power is restored, slide this switch back to the ON position. Note: If

the AC power is restored and the slide switch is in the OFF position, the alarm and light for

the 9-volt battery warning will activate, even if the battery is good. This is a reminder to

reset the alarm. Slide the switch to the ON position. If the battery is good, the light will

go out. If the alarm continues to sound, replace the battery.

The system is operating

This light should be ON and ﬂashing at all times. It is included to indicate that the

system is monitoring the sump conditions. This light will not illuminate when:

1. The power is out and the Power Failure Alarm slide switch is in the OFF position

2. The power is out and the 9V battery is discharged

3. The controller is not functioning. Contact the Glentronics service department

The 9-volt battery low or slide switch is OFF

1. The 9-volt battery located in the top of the control box is coming to the end of its

useful life. Replace it with a new 9-volt alkaline battery.

2. The Power Failure Alarm switch is in the OFF position. It must be in the ON position

at all times, except when silencing an actual power failure condition.

Pump or ﬂoat problem

This key feature monitors the time that the ﬂoat switch is up continuously or in the

activated position. It is unusual for a pump run for 10 or more minutes continuously.

This can occur for many different reasons. Either the ﬂoat is stuck in the up position,

there is a mechanical problem with the pump, or there is a problem with the plumbing

connections. Please refer to the Troubleshooting Guide on page 5.

High Water Alarm - Accessory for the Deluxe Controller (optional feature*)

When water reaches the optional Water Sensor, it will activate the warning light, audible

alarm, and remote terminal. The activation of the Water Sensor could indicate that there

is a failure of the main pump or plumbing problem. Please refer to the Troubleshooting

Guide on page 5.

*This feature requires the additional purchase of the Water Sensor (Model PS-WS).

Accessories for the Deluxe and Ultimate Controllers –

Connect Module and High Water Alarm

Connect Modules - WiFi Module

(Requires purchase of PS-WiFi)

The Deluxe and Ultimate Controllers are equipped with a USB data port. The purpose of

this port is to allow communication with the Pro Series Connect Module. The Pro Series

Connect Module is a separately sold accessory that will allow the user to stay connected

and receive remote notiﬁcations of potential problems and needed maintenance while

away from home.

High Water Alarm - Accessories for the Deluxe Controller

(Requires the additional purchase of Model PS-WS or PS-WS360)

Water Sensor (Model PS-WS)

The Water Sensor is designed to warn you of a potential ﬂood. If you are installing it

in the sump pit, it must be installed between the basement ﬂoor and the primary ﬂoat

switch. If there is a failure with either the main pump or the plumbing system, the

water level will rise past the primary ﬂoat switch and activate the water sensor. When

the water sensor is activated, it will trigger a warning light, an audible alarm, and

the remote terminal on the controller. This Water Sensor is only designed to give you a

warning of a potential problem; it will not activate the primary pump.

360° Water Sensor (Model PS-WS360)

Patented 360° sensing technology – will detect water when placed on any side, top

or bottom. When water reaches the 360° water sensor, an audible alarm will sound on

the connected device. You can monitor multiple locations by connecting additional

sensors with no extra hardware. It includes a 20-foot cord but a 20-foot extension

(Model EXTPWA20) is available for those hard-to-reach areas.

Maintenance Checklist

Maintenance should be performed 1-2 times per year.

1. Remove all debris from the bottom of the pit and make sure the pump’s strainer is

clear of debris.

2. Remove all debris ﬂoating in the water.

3. Remove all debris from the ﬂoat switch and ﬂoat switch cage.

4. Fill the pit with water. Make sure pump turns on at the intended level.

5. While the pump is running, make sure pump is evacuating water at a good pace.

6. While the pump is running, make sure a stream of water is escaping from the air

bleed hole. If not, clear the hole of any deposits or debris.

Backup Installation

When the power goes out, the

Pro Series AC sump pump will not

operate. For protection during

a power outage, a Pro Series

battery backup system should be

installed. There are three systems

with matching batteries that will

provide protection. The illustration

at right is an example of a typical

battery backup installation.

Visit our website

www.stopﬂooding.com for

more information about the

Pro Series AC sump pumps

and battery backup sump

pump products.

Troubleshooting Guide (Always unplug the pump from the controller before performing any maintenance)

Problem Potential Cause Solutions

The pump will not start or run

Thermal protector tripping or

not functioning

Pump starts and stops too

frequently

Pump will not shut off

Insufﬁcient or no water

volume

Abnormal sound or vibration

Pump is not plugged in

The ﬂoat switch is not connected to the controller

Water is not high enough to activate the pump

Open circuit

Poor power source

Low voltage

Bad power cable

Locked impeller

Defective ﬂoat switch

Defective pump

Locked impeller

Incorrect power supply

Overburdened due to heavy sand content in the water

Pump running continuously with no water present

Float switch or sensor is mounted too low

Water ﬂowing back from pipe

Malfunctioning ﬂoat switch

Clogged or frozen discharge

Blocked intake strainer

One or both of the ﬂoats is obstructed and cannot

drop down

Defective ﬂoat switch

Check valve installed with no air bleed hole in pipe

or pump

Check valve is stuck or installed upside down

Check valve on secondary pump will not close and

water re-circulates within the system

Worn impeller

Partially blocked impeller

Clogged or frozen discharge

Broken or leaking pipe

Low power voltage

Check valve installed with no air bleed hole in pipe

or pump

Check valve is stuck or installed upside down

Pump is air locked

Check valve on secondary pump will not close and

water re-circulates within the system

Blocked intake screen

Broken impeller

Plug pump in properly (see instructions)

Check connection of the ﬂoat switch to the controller

Make sure ﬂoat switch is positioned properly

Check circuit breaker or fuse

Check circuit line wires and cable*

Check line wires and source voltage*

Replace with new cable*

Remove strainer and clear obstruction

Replace ﬂoat switch with new ﬂoat switch

Replace pump with new pump

Remove strainer and clear obstruction

Check power supply source and voltage

Use water ﬁlter or replace with a higher wattage pump

Check ﬂoat switch

Raise ﬂoat switch or adjust timer (Enhanced or Deluxe Controller)

Install or replace check valve

Replace ﬂoat switch with new ﬂoat switch

Clear blockage or thaw frozen line

Clear debris from intake strainer

Clear debris from inside the ﬂoat cage (Loosen nut on top of ﬂoat, then

remove c-clip on bottom of ﬂoat. Remove debris. Tighten nut on top

of ﬂoat, then replace c-clip on bottom of ﬂoat.) When reassembling the

ﬂoat, the magnetic strip on the inside of the ﬂoat should be facing down.

Replace ﬂoat switch with new ﬂoat switch

Drill a bleed hole in the discharge pipe, or clean debris from the existing

hole in the pipe or pump

Reverse or replace check valve. Make sure the check valve is installed with

the ﬂow arrow pointing up and out of the pit.

Replace the check valve on the secondary pump

Replace impeller & adjust spacing between impeller and cover

Remove strainer and clear obstruction

Clear blockage or thaw frozen line

Repair piping

Check power voltage, wires and cable condition

Drill a bleed hole in the discharge pipe, or clean debris from the existing

hole in the pipe or pump

Reverse or replace the check valve. Be sure check valve is installed with

ﬂow arrow pointing up and out of the pit.

Remove debris from the air bleed hole

Replace the check valve on the secondary pump

Clear debris from intake screen

Replace impeller with new one

*Consult a licensed electrician.

If the above solutions do not solve the problem, contact Glentronics customer service 800-991-0466

Limited Warranty

By opening this package and using this GLENTRONICS, INC. product, you are agreeing to be bound by the terms of the GLENTRONICS, INC. limited warranty (“warranty”) as set

out below. Do not use your product until you have read the terms of the warranty. If you do not agree to the terms of the warranty, do not use the product and return it within

the return period stated on your purchase receipt from the retail store or authorized distributor where you purchased it for a refund.

To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies and conditions, whether oral, written,

statutory, express or implied. GLENTRONICS, INC. disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and ﬁtness for a

particular purpose and warranties against hidden or latent defects, to the extent permitted by law. GLENTRONICS, INC. will not be liable for any incidental, special or conse-

quential damages for breach of any express or implied warranties on this product. In so far as such warranties cannot be disclaimed, GLENTRONICS, INC. limits the duration

and remedies of such warranties to the duration of this express warranty and, AT GLENTRONICS, INC.’s option, the repair or replacement services described below. Some states

(countries and provinces) do not allow limitations on how long an implied warranty (or condition) may last, so the limitation described above may not apply to you.

Any and all causes of action arising from, ﬁled as a result of or in reference to, this warranty or the products described under this warranty shall be governed by and construed

under the laws of the State of Illinois. Any cause of action arising from, ﬁled as a result of or in reference to, this warranty or the products described under this warranty shall

be ﬁled only in the Circuit Court of the 18th Judicial District, Lake County, Waukegan, Illinois, or in the Northern District of Illinois if ﬁled in Federal Court. The maximum

liability for any product described in this warranty shall be the cost of product replacement only.

If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

What is Covered by this Warranty?

GLENTRONICS, INC. warrants to the end purchaser that its pumps, switch and control unit products are free from defective materials and workmanship for the periods indicated

below:

All parts and labor (excluding installation) for a period of:

• 3 years from the date of installation when purchased and installed by a contractor and when used intermittently as a sump pump, otherwise 18 months

• 1 year from the date of installation when used in continuous duty operations such as fountains or ponds

The defective product must be returned directly to the factory, postage prepaid with the original bill of sale or receipt to the address listed below. GLENTRONICS, INC., at its

option, will either repair or replace the product and return it postage prepaid.

What is NOT Covered by this Warranty?

This warranty does not cover the cost or value of damaged property, including expressly any property that has been affected by water overﬂow, seepage or ﬂooding. If GLEN-

TRONICS, INC. determines that a product is deemed defective under this warranty agreement, it will repair or replace the PRODUCT ONLY. GLENTRONICS, INC. will not cover the

cost to reinstall the product, nor will GLENTRONICS, INC. pay the cost of having a plumber or contractor repair or replace the product.

GLENTRONICS, INC. will not repair or replace a product that was installed incorrectly. A product shall be considered “installed incorrectly” when it deviates in any way from the

instructions described in this manual.

This warranty does not cover product problems resulting from handling liquids hotter than 104 degrees Fahrenheit, handling inﬂammable liquids, solvents, strong chemicals or

severe abrasive solutions; user abuse; misuse, neglect, improper maintenance, commercial or industrial use; improper connection or installation, damages caused by lightning

strikes; excessive surges in AC line voltage; water damage to the controller; other acts of nature, or failure to operate in accordance with the enclosed written instructions.

How to Obtain Warranty Service

Within thirty (30) days of the product’s defective performance, the unit must be shipped, freight prepaid, or delivered to GLENTRONICS, INC. to provide the services described

hereunder in either its original carton and inserts, or a similar package affording an equal degree of protection. Products not received by GLENTRONICS, INC. at the address

indicated below within thirty (30) days of the product’s defective performance will not be considered for warranty service. Products received after the above mentioned

timeframe fall outside of the timeframe for warranty service and will not be eligible for warranty service. The product must be returned to GLENTRONICS, INC. for inspection in

order to be considered for warranty service. If the product is not returned to GLENTRONICS, INC. or the product is inspected by any person, plumber, contractor or business oth-

er than GLENTRONICS, INC., this warranty shall no longer be valid. Prior to defective operation, the unit must not have been previously altered, repaired or serviced by anyone

other than GLENTRONICS, INC., or its agent; the serial number on the unit must not have been altered or removed; the unit must not have been subject to accident, misuse,

abuse or operated contrary to the instructions contained in the accompanying manual. The dealer’s dated bill of sale, or installer’s invoice must be retained as evidence of the

date of purchase and to establish warranty eligibility.

Where are Products Sent for Warranty Service?