Presence LIP-9030 User manual

Telephone Operation Guide For

LIP-9030 & LIP-9040

Version 87 March 20, 2019 © Presence Management

4393-F Tuller oad Dublin, OH 43017 (614) 652-6500 Support.PresenceManagement.com

Telephone Operation Guide LIP-9030 & LIP-9040

Contents

Making, eceiving, and Managing Calls...................................................................................................1

Making an external call....................................................................................................................1

Calling another station......................................................................................................................1

Calling another station using the directory.......................................................................................1

Answering a call ringing your station...............................................................................................1

Answering a second call ringing your station...................................................................................1

Answering a call to another station without call coverage...............................................................1

Switching between handset and hands-free......................................................................................2

Group listening.................................................................................................................................2

Muting your microphone..................................................................................................................2

Silencing ringing while on a call......................................................................................................2

Intercom calling with forced hands-free...........................................................................................2

Placing a call on hold........................................................................................................................2

Placing a call on exclusive hold........................................................................................................2

etrieving a call from hold...............................................................................................................3

Transferring a call to another extension...........................................................................................3

Transferring a call to a phone number..............................................................................................3

Transferring a call directly to a voice mailbox.................................................................................3

Transferring a call to a group............................................................................................................4

Parking a call....................................................................................................................................4

etrieving a parked call....................................................................................................................4

Making a page...................................................................................................................................4

Instant edial....................................................................................................................................4

eviewing the Call log.....................................................................................................................4

Conference Calling....................................................................................................................................5

Personal conference calling...................................................................................................................5

Starting a personal conference with new calls..................................................................................5

Conferencing a held call into your existing call...............................................................................5

Managing the your personal conference call....................................................................................6

Conference rooms..................................................................................................................................6

Create a conference room.................................................................................................................7

Delete a conference room.................................................................................................................7

Enter a conference room...................................................................................................................7

Flexible Button Programming....................................................................................................................8

Viewing what a flexible button is currently programmed for...........................................................8

Program a flexible button with an extension....................................................................................8

Program a flexible button with a feature code..................................................................................8

Program a flexible button with a phone number..............................................................................9

Program a flexible button with a speed dial.....................................................................................9

Deleting the programming of a flexible button................................................................................9

Speed Dials..............................................................................................................................................10

Program a speed bin........................................................................................................................10

Dial a speed bin by bin number......................................................................................................11

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Telephone Operation Guide LIP-9030 & LIP-9040

Dial a station speed bin by name....................................................................................................11

Program a flexible button with a speed dial...................................................................................11

Forwarding to a Cellular Phone with Mobile Extension..........................................................................12

Mobile extension setup........................................................................................................................12

Program your cellular phone number.............................................................................................12

Program the on/off button...............................................................................................................12

Disabling mobile extension remotely.............................................................................................12

Using mobile extension to make calls through the iPECS system.................................................13

Using mobile extension feature codes while on a call........................................................................13

Transferring calls from mobile extension.......................................................................................13

Parking calls from mobile extension..............................................................................................13

Paging from mobile extension........................................................................................................13

Forwarding Calls without Mobile Extension...........................................................................................14

Forwarding Types...........................................................................................................................14

Forwarding your calls immediately to voice mail..........................................................................14

Programming your station to forward calls to another extension...................................................14

Canceling call forwarding...............................................................................................................14

Call coverage............................................................................................................................................15

Allowing or disallowing call coverage...........................................................................................15

Programming the covering station..................................................................................................15

To stop covering another station.....................................................................................................15

Call coverage ring delay.................................................................................................................16

Silent call coverage.........................................................................................................................16

Additional Features..................................................................................................................................16

Voice Mail.......................................................................................................................................16

Volume buttons and their multiple functions..................................................................................16

Intercom answering options............................................................................................................17

ing tones.......................................................................................................................................17

Send Dialing (Enblock dialing)......................................................................................................17

Headset management......................................................................................................................18

Character Entry........................................................................................................................................19

Common Feature Code eference...........................................................................................................20

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Telephone Operation Guide LIP-9030 & LIP-9040

Making, Receiving, and Managing Calls

Making an external call

1. Dial [9] to reach an outside line.

2. Dial your phone number.

Calling another station

1. Dial the extension of the station you wish to reach or, if programmed, press the flexible button

labeled for the extension.

Calling another station using the directory

1. Press [Directory].

2. Press [3].

3. Use the directional buttons surrounding [OK] to browse the directory listing, or dial the first few

characters of a name.

(a) A chart displaying how to dial letters can be found on page 18.

4. When you have highlighted your selection press [OK], your station will call that extension

automatically.

Answering a call ringing your station

1. Lift the handset to answer normally or press [Speaker] to answer hands-free.

Answering a second call ringing your station

1. Press the blinking [Line] button to automatically place the first call on hold and answer the second.

2. Switch between calls by pressing the blinking [Line] button of the caller you wish to speak to.

Answering a call to another station without call coverage

Call coverage is detailed beginning on page 14.

1. If programmed, press the flashing flexible button that was pre-programmed with the extension that

is ringing.

2. If no such button is programmed dial [*77] followed by the extension that is ringing.

Switching between handset and hands-free

1. Press [Speaker] and hang up the handset to switch to hands-free.

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Telephone Operation Guide LIP-9030 & LIP-9040

2. Lift the handset to switch from hands-free to handset, the speakerphone will automatically disable.

Group listening

1. While on the call and already using the handset, press [Speaker]

(a) The call will continue to use the handset as usual but the caller will also be heard over the

speakerphone. This is useful if additional people need to monitor the call.

Muting your icrophone

1. While on a call press [Mute], it will light red.

2. To disable mute press [Mute], it will no longer be lit.

Silencing ringing while on a call

1. If you find your phone ringing while you are on a call, press [DND] to silence the second ringing

call.

(a) If the second call was routed directly to your station, the caller will be sent to voice mail.

(b) If the second call was ringing your station because it was routed to a station group of which you

are a member, the call will continue ringing the other station group members.

Interco calling with forced hands-free

This feature must be enabled for the calling station.

1. When calling from your station directly to another and the called station is ringing press [#]

(a) A tone will sound on both stations and the call will connect, the called station will automatically

use speakerphone.

Placing a call on hold

1. Press [Hold] once, the call will hold for a short time before recalling.

(a) Your [Hold] button and a [Line] flexible button will both begin blinking.

(b) You may place one call on hold for each [Line] flexible button you have programmed.

Placing a call on exclusive hold

1. Press [Hold] twice, the call will hold for much longer (than if you had pressed [Hold] once) before

recalling and cannot be retrieved by another station manually picking up that line.

(a) Your [Hold] button and a [Line] flexible button will both begin blinking.

(b) You may place one call on hold for each [Line] flexible button you have programmed.

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Telephone Operation Guide LIP-9030 & LIP-9040

Retrieving a call fro hold

1. Press the flashing [Line] flexible button that is associated with the call you wish to pick up.

(a) If only one call was placed on hold, you may press the flashing [Line] or [Hold] button to

retrieve the call.

Transferring a call to another extension

1. While on the call press [Trans/PGM] and your caller will automatically be put on transfer-hold.

2. Dial the extension of the party you wish to transfer the call to.

3. To transfer the call immediately, hang up. Otherwise wait for your call to be answered before

announcing the transfer and hanging up to complete the transfer.

4. If unable to reach your party or you otherwise need to retrieve the party on transfer-hold press

[Trans/PGM] to pick them back up.

Transferring a call to a phone nu ber

1. While on the call press [Trans/PGM] and your caller will automatically be put on transfer-hold.

2. Dial [9] to reach an outside line.

3. Dial the phone number of the party you wish to transfer the call to.

4. To transfer the call immediately, hang up. Otherwise wait for your call to be answered before

announcing the transfer and hanging up to complete the transfer.

5. If unable to reach your party or you otherwise need to retrieve the party on transfer-hold press

[Trans/PGM] to pick them back up.

Transferring a call directly to a voice ailbox

1. While on the call press [Trans/PGM] and your caller will automatically be put on transfer-hold.

2. Press [Message]

3. Enter the extension of the voice mailbox to transfer the caller to or, if programmed, press the

flexible button for that mailboxes extension.

4. Complete the transfer by hanging up.

Transferring a call to a group

1. While on the call press [Trans/PGM] and your caller will automatically be put on transfer-hold.

2. Dial the group number you wish to transfer to.

3. Hang up to complete the transfer.

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Telephone Operation Guide LIP-9030 & LIP-9040

Parking a call

1. While on the call press a park flexible button

1. While on the call press [Trans/PGM]

2. Dial a park bin.

(a) Park bin numbers begin at [#601]. The total number of park bins depends on system model.

Retrieving a parked call

1. Press a flashing park flexible button, if programmed.

1. Dial the park bin manually.

Making a page

If a user wishes to no longer receive pages from some or any page code please contact support.

1. Dial your page code

(a) [*301] pages all stations in zone 1.

(b) [*545] pages using overhead horns, if installed.

2. A tone will sound, make your announcement.

3. Hang up the handset to end your page.

Instant Redial

1. Dial [*552] to redial the most recently dialed external call.

Reviewing the Call log

1. Press your [Log] soft key.

2. The call log lists all calls involving this station and uses icons on the left side of each entry to

differentiate between call types.

(a) An arrow pointing right is a call made by the station.

(b) An arrow pointing left is a call answered by the station.

3. The date and time that an entry is created can be viewed: highlight the line item and press the

[Select] soft key.

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Telephone Operation Guide LIP-9030 & LIP-9040

4. Once an item is open, it can be deleted or saved as a speed dial by pressing the related soft key.

5. If the user wishes to call a line item found in the call log. Highlight the item and press [OK] to have

the phone automatically dial.

Conference Calling

Personal conference calling

Each station can create conference calls on their own without using a conference room. Follow these

instructions to do so.

Starting a personal conference with new calls

1. With your first party on the line press the [Conf] soft key under your screen.

(a) Your first party will be placed on conference-hold and you will hear intercom dial tone.

2. Dial the next party you wish to conference into the call.

(a) Dial as you would normally, [9] for outside call or extension for internal call.

3. Once you have your second party, press [Conference] once to place them on conference-hold, you

will hear intercom dial tone again.

4. epeat steps 2 and 3 for additional parties.

5. Once you wish to join the conference press [Conference] again while off-hook and listening to

internal dial tone.

6. When completed, each user can exit the conference by hanging up or the station that begin the

conference may disconnect all parties by pressing their [Conf] soft key while on-hook.

Conferencing a held call into your existing call.

This applies when you were already on the phone and another party calls your station. Follow these

instructions to talk to both your existing call and the new caller at the same time.

1. This guide assumes you are speaking to one caller and have another caller on hold.

2. With your first party on the line press the [Conf] soft key under your screen.

(a) Your first party will be placed on conference-hold and you will hear intercom dial tone.

3. Press the blinking [Line] key to pickup your held party.

4. Press the [Conf] soft key once to place them on conference-hold, you will hear intercom dial tone

again.

5. Press [Conference] again while off-hook and listening to internal dial tone, you will connect all

parties and join the conference.

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Telephone Operation Guide LIP-9030 & LIP-9040

6. When completed, each user can exit the conference by hanging up or the station that begin the

conference may disconnect all parties by pressing their [Conf] soft key while on-hook.

Managing the your personal conference call

1. The station that began the personal conference call may use the [View] soft key under their screen to

review, add, and delete members from the conference call.

2. With the view menu open, use the volume buttons to browse through the conference call member

list.

(a) Press the [Delete] soft key to disconnect a member from the conference.

(b) Press [Add] soft key to receive internal dial tone, dial the party you wish to add to the

conference.

i. emember to dial [9] for an outside line if the party is not another extension.

ii. Once reached, press [Conference] to return to the conference and bring the new party into the

conference with you.

A. If no party is reached hang up and the station will return to an idle state.

B. To rejoin the conference go off-hook and press the [Conf] soft key.

• If the [Conf] soft key is pressed while idle (not off-hook) the conference call will end and

all parties will be disconnected.

Conference roo s

Nine conference rooms are available in the iPECS system at default. After each room is created the

following codes will enter the rooms and prompt for the password, if configured with a password.

oom Number Internal Access Code External Number Password

1 [*591]

2 [*592]

3 [*593]

4 [*594]

5 [*595]

6 [*596]

7 [*597]

8 [*598]

9 [*599]

Once accessed and password entered everyone in the conference room and the user joining it will

hear a tone and be connected.

Please note there is a system-wide limited number of conference party resources. These resources are

Page 6

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