09
WARRANTY TERM
TERMS AND DETAILING
a) Our products are warrantied for twelve 12 months for parts and labor, and twenty-
four months for the all heating element parts; from the date the product is installed.
If, for any reason, there is no record of the installation date nor the purchase invoice
is not found, the date of manufacture of the equipment contained on the indicative
label will be considered the date of beginning of the applicability of this guarantee.
b) If new visits are needed to complete the delivery/installation of the product due to
the lack of adequate, electrical, or exhaust related conditions, the costs of such visits
shall be the customer's responsibility.
c) For the appliance's installation, the customer must provide all conditions required
in the installation blueprint. The customer will also be responsible for transporting
the equipment to the installation site.
d) The warranty only covers manufacturing and component failures, damages
caused by lack of heeding label warnings on the product will not be covered.
e) The warranty will cover adjustments and replacement of defective parts. It is the
responsibility of the authorized service technician to return the defective parts to
Pratica Inc. for analysis when requested by the Manufacturer.
f) Warranty service calls will not justify the extent of the warranty, returns or
exchanges of the equipment, or any other type of claim.
WARRANTY EXCLUSIONS
a) The customer should thoroughly inspect the equipment upon delivery and
contact the carrier in case of shipping damage arising from transport.
b) Prática will not respond for any issues arising for electrical building irregularities,
or a lack of abiding to the local electrical code.
c) Use or installation not in accordance with the Installation and Operation Manual
accompanying the product.
