POSIFLEX HS-3510W-E User manual

Package Contents

HS-3510W-E/3512W-E/3514W-E desktop

POS with Epson TM-m30 POS receipt printer

(x 1)

24V/60W Power Adaptor (x 1)

Power cord (x 1)

3-inch wide thermal paper roll (x 1)

Desktop mounting kit pack (x 1)

(including 1 desktop mounting bracket,

4 fixing screws, 4 plastic anchors)

User manual (x 1)

Product Feature

Innovative All-in-one Terminal

This compact all-in-one 10”/12”/14” touch POS now comes with a

detachable receipt printer for easy maintenance. Add an optional 2D

barcode scanner while the printer is on board, making HS-3510W-

E/3512W-E/3514W-E the most well-rounded all-in-one POS terminal in

the market.

Integrated Design with Advanced Manageability

HS-series integrates the most widely used peripherals including 3”

thermal printer, MSR, fingerprint sensor, 2D barcode scanner and 2nd

customer display to support your daily POS operation. The detachable

modularized design allows quick access to the components, enabling fast

and easy service and upgrades.

Aesthetics

Dressed from head to toe in timeless black or white color, the only trend

that never goes out of style, and with stylish touches added throughout,

HS-series is not just a piece of machinery, it is an elegantly crafted piece

of art that looks right at home in any store decoration.

Built-in Epson TM-m30 POS Receipt Printer

HS-3510W-E/3512W-E/3514W-E series specially incorporate Epson

TM-m30 POS receipt printer with existing all-in-one POS system to

offer users alternative solution for receipt printing.

15650902020 Ver. A0

http://www.posiflex.com

HS-3510W-E/3512W-E/3514W-E

JIVA Desktop POS

User Manual

Views of the HS-3510W-E/3512W-E/3514W-E

Front View

Power LED Indicator

Error LED Indicator

Paper LED Indicator

3-Track Magnetic

Stripe Reader

(Optional)

Printed Paper Exit

HS-3510W-E/3512W-E/3514W-E

P-CAP Touch & LCD Panel

Paper Roll Cover

Release Lever

Fingerprint or iButton

Sensors (Optional)

Posiflex 2D Scanner

(Optional)

Printer Power Button

Form Feed Button

Cable Exit

Rear View

Left Side View

Right Side View

Power Button

RFID Card Reader

(Optional)

Top I/O Interface

Cable Cover

Bottom I/O Interface

Cable Cover

Bottom View

Views of I/O Interface of HS-3510W-E/3512W-E/3514W-E

Top I/O Interface

Bottom I/O Interface

DB-9 COM Ports

Rubber Pad

DB-25 Parallel Port

PS/2 Port

USB 2.0 Port

RJ-50 COM Port

VGA Port

USB Ports

RJ-10 Cash Drawer Port

24V DC-IN Power Jack

RJ-45 LAN Port

Line Out

Rubber Pad

Mounting holes

Connecting Power Adapter

Please refer to the following instructions on how to connect power

adapter to HS-3510W-E/3512W-E/3514W-E and to organize your

cables.

1. Lay your desktop POS on a level

surface with its touch screen facing

down as shown in the figure.

2. Hold the bottom I/O interface cover

with your thumb and forefinger, and

then gently pull the cover outwards to

remove the cover.

3. Connect power adapter and I/O cables

to the bottom I/O interface.

4. Have the cover join to the wedge

portions of the bottom I/O interface.

5. Before pushing the cover back into

place, neatly thread the cables through

the cable exit.

6. Press down the cover to close the

bottom I/O interface chamber.

Cable Exit

Loading 3” Paper Rolls in Epson TM-m30 POS Receipt Printer

Please follow the below steps to load a paper roll.

1. To open the cover for paper jam rescue

compartment, pull down the paper roll

cover release lever on the front of

compartment.

2. To load the thermal printer, drop the

thermal paper roll inside the paper roll

compartment of the printer as illustrated

in the figure.

3. Unroll the thermal paper and drag the

loose end of the paper till it extends

towards the paper cutter.

4. Make sure the loose end sticks out of the

opening of the paper roll compartment.

Then, close the paper roll cover by

pushing it back at the center of the top

side of the cover with a click sound.

5. Make sure the paper roll is well loaded

with the end of the paper sticking out as

shown in the figure.

Paper cutter

Troubleshooting Printer Paper Jams

The following descriptions provide solutions to printer paper jams

which you might encounter while using the printer.

To avoid paper jam, do NOT press the paper roll cover

release lever during printing.

When a paper jam occurs, please open the roll paper

cover, remove any foreign objects or paper jams, set

the roll paper, and then close the roll paper cover

firmly to fix the problem.

Replacing Epson TM-m30 POS Receipt Printer

HS-3510W-E/3512W-E/3514W-E offers a quick solution to help you to

replace Epson TM-m30 POS Receipt printer when there is a need.

Please go through the steps described below to achieve the purpose.

Before proceeding the procedure, please ensure that the terminal is

completely shut down.

1. After laying POS terminal on a flat

surface with its bottom facing towards

you, remove the screw shown by the

arrow.

2. As shown in the figure, carefully place

your fingernail in the slot between the

front cover of the printer and the rear

case.

3. To separate the printer from the rear case

of HS-series, pull the front cover towards

you with force.

4. Disconnect all the cables from the

printer.

5. Take the new printer which you wish to

replace with, and then connect the cable

to CR port of the printer.

6. Attach the USB cable to Type-B USB

port of the new printer.

7. Plug the cable to DC-IN power jack of

the new printer.

8. Carefully support the printer with both of

your hands and then push it back into the

rear case of HS-3510W-E/3512W-

E/3514W-E terminals.

9. After ensuring the front cover is well

attached to the rear case, insert the screw

which you removed in step 1 to the

screw hole at the bottom, and then fasten

it properly, as the figure shows.

Mounting the POS onto a Table

To facilitate your operation of HS-3510W-E/3512W-E/3514W-E,

desktop mounting kits allow you to fix the POS firmly onto a table in

preventing your machine from being rocked, tipped or tilted

accidentally. Please follow the steps below to finish the installation.

1. Take the desktop mounting bracket out of the kit pack and place

it in your preferred mounting position.

2. Use the screw holes of the mounting

bracket to drill two holes on the

surface. Each hole has to be at least

” or 6.25 mm diameter and

” or

35mm in depth.

3. Insert two plastic anchors into the

holes you drilled in step 2 and use a

hammer to tap the plastic anchors into

the drilled holes.

4. After well attaching two screw holes of the mounting bracket to

the plastic anchors, insert two self-tapping screws into the

plastic anchors through the mounting bracket and then secure

the bracket.

5. Align the two screw bolts on the

bottom of the POS with the rail slots

of the mounting bracket.

6. Push the POS along the rail slots of the bracket until the

terminal is locked into place.

7. To completely mount the desktop POS onto the table, please

follow the steps below.

7.1 Use the two mouting holes located on the rear of the POS

to drill another two holes on the same surface. Each hole

also has to be at least

” or 6.25 mm diameter and

” or

35mm in depth.

7.2 Push the POS in the direction shown by the arrow to

reomve it from the mouting bracket.

7.3 After pushing two plastic

anchors into the drilled holes,

tap the plastic anchors into the

drilled holes with a hammer.

7.4 Refer Step 6 to mount the POS to the bracket.

7.5 Apply two self-tapping screws through the mounting holes

into the two plastic anchors. Then, fasten the screws to

completely lock the POS onto the table.

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