Polycom SoundPoint IP 500 User manual
Barracuda Phone System
Polycom IP-500 Quick Reference Guide 1 / 4
Polycom IP-500 Quick Reference Guide
https://campus.barracuda.com/doc/45712698/
This article explains the basic operation of the Polycom IP-500 device.
Soft Keys
The four buttons immediately below the LCD display are soft keys.
Each soft key will perform the action that is described immediately above it on the display.
Soft key behavior is context sensitive – the associated soft key action changes according to the
current phone state.
Place a Call
Enter the desired internal extension or external number.
Lift the receiver or press the speakerphone button to call.
Voicemail Access
To access voicemail messages, press the Messages key to the right of the keypad.
Depending on your system configuration, you may be asked for your voicemail passcode.
Last Number Redial
Lift the receiver.
Press the Redial button.
For speakerphone or headset use, press Redial without lifting the handset.
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Call Hold
To place a call on hold, press the Hold button.
To resume the call, press Hold again.
Call Transfer
Attended Transfer
To transfer a call, press the Transfer key to the left of the keypad.
Dial the destination number, then press Send.
When the destination party answers, announce the caller, and press Transfer again to
complete the transfer.
Blind Transfer
To transfer a call, press the Blind soft key and enter the destination number.
Press the Send soft key to connect the remote party to the destination, and to disconnect
yourself from the call.
Ad-Hoc Conference / 3-Way Calling
Place (or receive) a call.
To add another party to the call, press the Conference key to the left of the keypad.
Enter the destination number or extension and press Send.
When the destination party answers, press Conference again.
All parties now join a 3-way call.
Do Not Disturb
Press the Do Not Disturb button to send all calls to voicemail. The phone display indicates
when Do Not Disturb mode is active.
To resume normal operation, press the Do Not Disturb button again. The phone receives calls
normally.
Call Forwarding
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To enable call forwarding, press Menu, then select Features, then select Forward.
Select the type of forwarding to enable, then select a destination.
The phone display indicates when call forwarding is enabled.
To deactivate forwarding, press the Forward soft key then press Disable.
Ringer and Handset Volume
To change the ringer volume, when the phone is idle, press the (–) or (+) button at the bottom
of the keypad.
To change the volume of a call, during an active call, press the (–) or (+) buttons to adjust the
volume of the handset, speakerphone, or headset, whichever is active.
Directories
To browse the phone contact list or call lists, press Menu, then Features, then Directories.
The call lists show missed, placed, and received calls.
Special Characters
When entering a destination with alphanumerics or special characters, be sure to pause
momentarily between key presses. For example, when dialing **<ext>, press *, pause for a
moment, press * again, then dial the extension.
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Figures
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© Barracuda Networks Inc., 2023 The information contained within this document is confidential and proprietary to Barracuda Networks Inc. No
portion of this document may be copied, distributed, publicized or used for other than internal documentary purposes without the written consent of
an official representative of Barracuda Networks Inc. All specifications are subject to change without notice. Barracuda Networks Inc. assumes no
responsibility for any inaccuracies in this document. Barracuda Networks Inc. reserves the right to change, modify, transfer, or otherwise revise this
publication without notice.
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