Polycom VVX 500 User manual

HOME SCREEN

Displays messages,

settings & information.

{ Available any time }

SWITCH AMONG PHONE SCREENS

You can view any screen on your phone

from other screens.

To switch among screens, do one of the

following:

 Press to view the Home, Lines, Calls

or Active Calls screens

 When you have an active call in progress,

swipe the screen from left to right to view

the Lines screen

END CALLS

You can only end active calls. To end a held

call, you must resume the call ﬁrst.

To end an active call

Place the handset in the cradle, press or

or tap END CALL

To end a held call

Tap RESUME, then tap END CALL

ANSWER CALLS

You can answer calls using the handset,

speaker phone or a headset.

To answer a call, do one of the following:

• Pick up the handset

• For speakerphone, press or tap

ANSWER

• Press to answer with a headset

PLACE CALLS

You can only have one active call in progress

on your phone.

To place a call, do one of the following:

• Pick up the handset, press or

enter the phone number and tap

• Enter the phone number, tap and

pick up the handset, or press or

• Press the LINE KEY, enter the phone

number and tap

• Tap NEW CALL, enter the phone number

and tap

• Select a FAVORITE from the home screen

• Select a contact from the RECENT CALLS

• Select a contact from the

CONTACT DIRECTORY

LINES SCREEN

Displays phone

lines, favorites &

conditional soft keys.

{ Available any time }

POLYCOM VVX 500 & 600

QUICK START

CALLS SCREEN

Displays all active &

held calls.

{ Available when you have an active or held call in progress }

LETSREV.BIZ

ACTIVE CALL

SCREEN

Displays the active

call in progress & any

call control options.

{ Available when you have an active call in progress }

HOLD & RESUME CALLS

You can have multiple calls on hold at one time.

To hold a call

Tap HOLD

To resume a call

Tap RESUME

TRANSFER CALLS

You can transfer calls to any contact.

To transfer a call

1. Press & hold TRANSFER

2. Choose BLIND or CONSULTATIVE

{If you chose Blind, the call is transferred immediately. }

3. If you selected CONSULTATIVE, dial a

number or choose a contact then tap

TRANSFER

VIEW RECENT CALLS

You can view placed, received & missed calls.

Select or

DIRECTORIES then RECENT CALLS

FORWARD CALLS

You can forward an incoming call to a contact

or forward all incoming calls to a contact.

To forward an incoming call

1. On the Incoming Call screen, tap FORWARD

2. Enter the phone number & tap FORWARD

To forward all incoming calls

1. From the home screen, tap FORWARD and

select a line, if you have more than one line

2. Choose either

• ALWAYS

• NO ANSWER

• BUSY

{ If you chose No Answer, enter the number of rings

before the call is forwarded. }

3. Enter the phone number to forward the

calls to & tap ENABLE

To disable call forwarding

1. Tap FORWARD or press the FWD soft key &

select a line, if you have more than one line

2. Choose the forwarding type & tap DISABLE

INITIATE A CONFERENCE CALL

You can initiate a conference call with a total

of 3 people including yourself.

To initiate a conference call

1. Call a contact

2. Tap CONFERENCE & call your next contact

3. When the contact answers, tap

CONFERENCEYou can also join an

active and held call into a conference

call.

To join two calls into a conference call

On the Calls screen, tap JOIN

VIEW THE CONTACT DIRECTORY

You can view contacts in the Directory.

To view the Contact Directory

Tap DIRECTORIES >CONTACT DIRECTORY

LISTEN TO VOICEMAIL

When you have new voicemail messages,

the amount of new messages displays on

the messages icon .

1. Tap or press MESSAGES

2. Follow the prompts

ENABLE DO NOT DISTURB

You can enable Do Not Disturb when you do

not want to receive calls.

On the Home screen, select DND. The DND

icon displays on the line key and in the

status bar.

as of 01.2022

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