Polycom VVX 311 User manual

Polycom VVX311 Quick Reference Guide

Lines or

Speed Dials

Home

Voicemail

indicator

Headset

Speaker

Mute

Volume Control

Press +/- to adjust

volume

•Press the

Home

button, use the Navigation

arrows to select

Messages

•Select

Message Centre

•Follow the prompts to access the Voice Portal to

retrieve Voice Mail messages and record

greetings

Messages (MSG)

Navigation button

•Press the

Ans

soft key

•Lift the handset

Answer a Call

•Press the

Hold

soft key

•Press the

Res

soft key to take

the call off Hold

Hold a Call

•Press the

End Call

soft key, or

•Hang up the handset

End a Call

•Enter a number

•Press the

Dial

soft key

Place a Call

Hold

Message

Transfer

To enable Forwarding

•Press the

Forward

softkey on the home screen

•Use the Navigation arrows to select the required

option:

Always

No Answer

Busy

•Enter the number to forward your calls to

•Press the

Enable

soft key to enable

To disable Forwarding

•Press the

Forward

softkey on the home screen

•Use the Navigation arrows to select the required

option:

Always

No Answer

Busy

•Press the

Disable

soft key to disable

Forwarding a Call

•Hold down an available line button for 2 seconds

•Enter the

First Name

& Last Name for the speed

dial

•Enter the number in the Contact field

•Press

Save

•

Setting a Speed Dial

While on a call

•Press the

soft key

•Press the

Conference

soft key

•Enter the required number or extension of the second party

•Press the

green call button

or #to dial the second party

•When the call connects, press

Conference

soft key to

connect all parties

•Press

End Call

soft key to exit the conference.

(This does not end the call for the other parties)

Conference Call

Consult Transfer enables you to transfer a call to another party with

consultation

•While on a call press the

Transfer

soft key

•Enter the transfer destination number

•Press

Send or #

to dial the transfer destination

When the party answers, announce the call

•Press the

Transfer

soft key again to complete the transfer

If the party refuses the call (prior to pressing Transfer a second time)

•Press the

Cancel

soft key to be returned to the original caller

•

Transfer a Call (Consult Transfer)

Polycom VVX311 Quick Reference Guide

Star Codes are predefined 2 digit numbers prefixed with a star * and are an alternate method of performing commonly used features in Global PBX instead of using

soft keys on the phone.

If you have available line buttons on your phone, Star codes can also be configured as speed dials. Some commonly user Star Codes are listed below.

Making Calls

Redial

*66

Call Return

*69

Intercom 1

*90

Transferring Calls

Transfer 2

*77

Call Park 3

*85

Call Retrieve 3

*86

Call Pickup 3

*87

Anonymous

Block CLID (Calling Line ID) –Activate

*67

Block CLID (Calling Line ID) –Deactivate

*68

Block Anonymous Calls –Activate

*88

Block Anonymous Calls –Deactivate

*89

Voicemail

Send voicemail as emails –Activate

*95

Send voicemail as emails –Deactivate

*96

Go to Voicemail

*97

Record new greetings

*98

Clear voicemail indicator

*99

Call Forwarding

Call Forward All –Activate 2

*71

Call Forward All –Deactivate 2

*72

Call Forward Busy –Activate 2

*73

Call Forward Busy –Deactivate

*74

DND (Do not disturb)- Activate

*78

DND (Do not disturb) –Deactivate

*79

Mobile phone client

Retrieve call from mobile phone to desk

phone client

*51

Move your current call from your desk

phone to your mobile phone client

*52

1An extension number is required after these star codes

2A destination number (e.g. an external number) is required after these star

codes

3It is optional whether an extension number is added after the star codes.

The system will play a prompt

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