Polycom IP3000-3COM Service manual

Administrators

Guide

ADMINISTRATORS GUIDE

SoundStation® IP

3000 - 3Com

NBX

Table of Contents

Introduction .......................................................................................................... 1

Overview .............................................................................................................. 1

Typical Deployment .............................................................................................1

Features .............................................................................................................. 2

Communication Protocol Options ........................................................................ 2

Preparing For Installation ........................................................................... 3

Pre-installation Information..................................................................................3

DHCP Server Configuration ................................................................................. 3

Installation............................................................................................................. 4

Configuration ....................................................................................................... 5

User Accessible Configuration Options................................................................ 5

Phone Book .................................................................................................. 5

Settings ......................................................................................................... 5

System Information ...................................................................................... 5

Administrator Accessible Options ....................................................................... 5

Local Configuration .............................................................................................6

Summary of Configuration Data .......................................................................... 7

Restoring Default Configuration........................................................................... 8

Upgrading the Firmware.......................................................................................8

Managing the SoundStation IP 3000 - 3Com NBX.............................................. 9

Appendix: A ........................................................................................................ 10

Restarts .............................................................................................................. 10

Special Features ...................................................................................................10

Statistics ............................................................................................................ 10

Appendix B: Start Up .................................................................................... 11

Appendix C: Troubleshooting .................................................................... 12

Appendix D: Status Messages................................................................... 13

SoundStation IP 3000 - 3Com NBX Administrators Guide

Introduction & Overview

This Administrator’s Guide outlines the

key features of the SoundStation IP

3000 - 3Com NBX conference phone

and gives step-by-step instructions for

installation and configuration.

This guide is for System Administrators

or Network Administrators who will

deploy and support this product in their

networks. To use this guide, you should

have a working knowledge of the 3Com

NBX system.

Introduction

The SoundStation IP 3000 - 3Com NBX

has been specifically designed to work with

3Com NBX Call Processors. It will not

work with other VoIP protocols like H.323.

Overview

Typical Deployment

Public

Switched

Telephone

Network

Ethernet Switch

SoundStation IP 3000 - 3Com NBX

NBX Business Phone

Power

Partition

Link/Activity

Activity

10M Shared

10/100M Switched

10M Link

100M Link

3C10200 NBX Gateway Chassis

Activity

10M Link

100M Link

Power

Partition

Link/Activity

Activity

10M Shared

10/100M Switched

10M Link

100M Link

3C10200 NBX Gateway Chassis

Activity

10M Link

100M Link

NBX 100

3Com NBX Call Processor

A typical deployment of the SoundStation

IP 3000 - 3Com NBX is shown in

Figure 1.

Figure 1 - Typical 3Com NBX Network Setup

SoundStation IP 3000 - 3Com NBX Administrators Guide

Overview

Features

This section provides a brief overview

of the characteristics and features of the

SoundStation IP 3000 - 3Com NBX.

 Frequency response of

300 Hz to 3500 Hz

 Full Duplex/Echo Cancellation,

Clarity® by Polycom

 Silence Suppression

 Comfort Noise Generation

 User-Selectable Ringer tones

 Audio codec support:

 G.711 µ-law

 ADPCM

 Multiple Call Support (up to 2 calls)

 Call Hold

 Conference

 Redial

 Call Transfer

 DTMF (Dual-Tone Multi-Frequency)

 Real-time Call Statistics

 Locally managed configuration options

 Local Speed Dial Directory

 Operation in Layer 2 or Layer 3

environments

 Three context-sensitive soft keys

Please refer to the User Guide for more

detailed information on how to use the

phone.

Communication Protocol Options

The SoundStation IP 3000 - 3Com NBX

uses the NBX protocols and can operate

in either a shared/switched topology

or a routed network.

When connected to the same physical

network as the NBX Call Processor, the

SoundStation IP 3000 - 3Com NBX will

auto-discover the NBX Call Processor

using the NBX protocol.

If the NBX Call Processor is located

on a different network segment, or if an

NBX Call Processor can not be found,

the SoundStation IP 3000 - 3Com NBX

will switch to Layer 3 mode and use

either DHCP or statically configured IP

parameters to detect and register with the

NBX Call Processor.

SoundStation IP 3000 - 3Com NBX Administrators Guide

Preparing For Installation

Collect the following information

before installing the SoundStation

IP 3000 - 3Com NBX:

Pre-Installation Information

DHCP Server Conguration

If using the Sound Station IP 3000 -

3Com NBX in Layer 3 Mode using DHCP,

ensure that the following DHCP options

are configured on the DHCP server:

Option Number Description Example

1 Subnet Mask 255.255.255.0

3 Router 172.16.5.1

6 DNS Server 172.16.5.100

184 NBX Call Processor Address 172.16.5.99

Layer 2 Mode

None

Layer 3 Mode Using DHCP

IP address of the NBX

Layer 3 Mode Using Static IP

IP address of the Phone

IP address of Router

IP address of the DNS Server (if used)

Domain Name (if used)

SoundStation IP 3000 - 3Com NBX Administrators Guide

Installation

Connect the SoundStation

IP 3000 - 3Com NBX as follows:

1 Place the SoundStation IP 3000

- 3Com NBX on a table in a noise

free environment.

2 Connect the 6 feet long Ethernet cable

between the LAN port of the PIM and

an Ethernet switch port.

3 Connect the free end of the 25 feet

long keyed RJ45 cable to the bottom of

the phone. (The other end of this cable

should come pre-connected to the PIM.)

4 Connect the power adapter to the PIM.

5 Plug the Power adapter into an AC

outlet with the supplied power cord.

6 Once connected to the AC outlet,

the SoundStation IP 3000 - 3Com NBX

will power up and go through a boot-up

sequence. It will take approximately

15 seconds before any information is

displayed on the LCD.

Installation

One 6 Foot Long Ethernet Cable

One Power Brick

SoundStation IP 3000 - 3Com NBX

One Power Cord

The SoundStation IP 3000 - 3Com NBX

ships with the following items.

Data

Network

Port

AC Power

PIM

AC Adapter 2

Bottom of IP 3000 - 3Com NBX

RJ-45 Port

One 25 Foot Long RJ45

Keyed Cable

One Power Interface Module

Installation Instructions

and Users Guide

Figure 2 -

Connecting the SoundStation IP 3000 - 3Com NBX

Quick Reference Card

Warranty Card

SoundStation IP 3000 - 3Com NBX Administrators Guide

Configuration

Users have limited access to the phone’s

configuration. Specifically, users only have

access to the speed dial, contrast and ringer

settings. In addition there is read only

access to system information.

User Accessible Configuration Options

Speed Dials

Users have unrestricted access to the

Speed Dials to edit entries, search for

entries, and place phone calls.

Settings

User may change the following settings:

 LCD Contrast

 Ringer

System Information

Users have read-only access to other

SoundStation IP 3000 - 3Com NBX

configuration information including

Network parameters, and versions of

software.

Administrator options are password

protected. The default password is **#

In addition to any user settings,

the administrator has access to

the following parameters:

Administrator Accessible Options

Network Setup

 Network parameters (e.g. DHCP)

 NBX Call Processor (MAC, IP)

Diagnostics

 Ping

 Network Statistics

 Call Statistics

Ethernet Configuration

 Ethernet port

Configuration & SW Update

 Software updates

Restore Defaults

 Restore configuration to factory default

Change Passcode

 Managing phone passwords

SoundStation IP 3000 - 3Com NBX

configuration is managed locally at the

phone using the LCD display the keypad.

The system offers two levels of

configuration privileges:

 User

 Administrator

Administrative privileges are obtained

through a login process that requires an

administrative password.

SoundStation IP 3000 - 3Com NBX Administrators Guide

Configuration

Access Local Speed Dials

Check Voice Mail

Call Pickup

Call Park

Do Not Disturb

Fwd Calls to Voice Mail

Flash Hook

Local Functions

Contrast

Language

Ringer

Settings Admin Setup

MAIN MENU

Network Setup

Diagnostics

Ethernet Port Config

Update Software

Restore Defaults

Change Password

System InformationProgram Speed Dials

DHCP Enable/Disable

IP Address

IP Mask

Router IP Address

Domain

DNS

NCP MAC

DHCP NCP IP

User Defined NCP IP

TFTP

Use Alt TFTP

Alt TFTP

Ping

Network Statistics

Call Statistics

DSP Statistics

Update Software

To enter the Administration

Configuration menu:

1 Press the Menu hardkey

2 Select Local Functions

3 Select Admin Setup

4 Enter the password

Use the scroll and Select keys

to navigate through the menu.

The Menu key moves up a level

and, the Exit key closes the menu.

Local Configuration

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