Platon CS-2200 Use and care manual
IP PBX
Administrator’s Manual
For CS-2200 / CS-3200 / CS-4200
Version : 1.2
Date : 15 Jun 2017
1
Table of Contents
Revision History ………………………………………………………………............
P. 2
Login Screen …………………………………………………………………………….
P. 3
Backup and Restore ……………………………………………………………….............
P. 4
License …………………………………………………………………………………...
P. 5
System Information ……………………………………………………………………….
P. 6
User Management ……………………………………………………………………….
P. 7
Account Codes ……………………………………………………………………………..
P. 8
Call Detail Report (CDR) ………………………………………………………………….
P. 9
Call Forward Management………………………………………………………………….
P. 10
Channel Status ……………………………………………………………………………..
P. 11
Dial Plan …………………………………………………………………………………..
P.12 –15
Description, Dealing with Dial Plan ………………………………………….
P.12
Understanding Dial Rule ……………………………………………………..
P.13
Prefix and Strip Digits ……………………………………………………..
P.14
Day / Night Mode Switching …………………………………………….....
P.15
Feature Settings…………………………………………………………………………….
P.16
IVR Menu …………………………………………………………………………….
P.17-18
Trunk Management ……....…………………………………………………………
P.19-20
Voice Logs …………………..…………………………………………………………
P. 21
VoIP Users ………………………..……………………………………………………
P. 22-25
On Demand Recordings (Admin) ………...……………………………………………
P. 26
Voice Mail Management ……………………………………………………………
P. 27-28
Appendix A –Platon Dial Plan Command List ……………..……………………………
P. 29-32
2
Revision History
Date
Version
Description
2 Mar 2016
1.0
Initial Version
17 Mar 2017
1.1
Corrected typo errors in some pages
15 Jun 2017
1.2
Added Revision History
3
Login Screen
1) Type in Username and Password (Case sensitive)
2) Press “Login” button to Login\
** System will lock the user account if user input a wrong password for more than 3 times, please use “User
Management”module to unlock the user.
4
Backup and Restore
System create backup for sytem configurations and database data, users may also create backup or restore data
through this module.
Create Backup / Restore from backup
1) Backup: Click on “Backup Now” located at top part of backup list table
Restore: Click on “Restore” on the desired restore date.
2) Select the items need to backup or restore
Config Files : System Configurations
Voicemail Files : User’s Voicemail
Recordings : Voice Logs (including Queue Voice Logs if available)
Database : System Database (e.g. User List, Voicemail Accounts…etc.)
5
License
License module shows the license installed on the system
Users License : License for connecting IP Phone (including desk phone, soft phone, mobile apps..etc.)
Each device requires one individual extension, each extension requires one individual
license.
ACD Module : License for ACD (Automatic Call Distribution) module, features including:
ACD Agent Status
ACD Wallboard
Agent Activity Log
Agent Attendance Report
Agent Login/Logout
Agent Management
Agent Statistics
Queue Management
Queue Statistics
Queue Voice Logs
CRM Integration module: License for CRM Integration (Call popup with contact matching fetures)
6
System Information
System information module displays the most current system status and information such as Uptime, Memory
usage and Internal Storage usage.
7
User Management
User Management module manages users for logging into the Platon® Web Interface.
Create/Add User
1) Press the “Add User” link located at top part of the user list table
2) Input User’s information including Name, Username, Password and select user’s permission
(Hold “Ctrl” key to select multiple items in Permissions section)
3) Click “Submit”
Edit User
1) Press “Edit” link for the appropriate user and modify the user’s information or permission
Unlock User
1) If user tried to login with incorrect password for more than 3 times, system will lock the user’s account, to
unlock, click on “Unlock” link for appropriate user.
8
Account Codes
To protect from IDD abuse, Account Code can be setup for each user, system will prompt for account code when
user tries to dial IDD.
Create Account Code
1) Press “Add Account Code”link located at top part of the user list
2) Input User’s information and Account Code and click “Submit”buttoon.
Department : The Department name for the user (This field is Optional)
Dept. Code : Department Code for the user (This field is Optional)
Account Name : Select the appropriate user from the list, if user is not within the list, please add a
user in “VOIP Users”module
Account Code : Account Code for the user, it should be unqiue within the whole system
Edit Account Code
1) Press “Edit”link for appropriate User
2) Change account information and click “Submit”button
** After Account Code is created, please add “Prompt for Account Code”action in Dial Plan for any IDD related
dial rule
9
Call Detail Report (CDR)
Call Detail Report shows all the inbound and outbound call history, users may use this module to search the call
history from certain critireas such as “Caller”, “Destination and Date. Search results can be listed in web-based
format or even exported to Excel compatible CSV (comma separated values) format.
Searching/Export Call History
1) Input the search critirea such as Caller (called from), Destination (called to) and period of call report, please
note that if no search critirea, system will show all call history.
2) The table shows the call details:
Date : Date and Time for the call made, in the format of YYYY-MM-DD HH:MM:SS
Account : Account Name used (related to Account Code), if available
Caller : Telephone number that initiated the call, and in blanket showing the channel used
Destination : Called telephone number, and in blanket showing the channel used
Channel : Voice channel used
Duration : Total talk time for the call (including Ringing time)
Billed Duration : Total talk time for the call (excluding Ringing time)
Disposition : Call disposition (No Answer / Answered / Busy / Failed)
3) Click on “Export to File”(located on top of the table), to export the data to Excel format file.
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2
Table of contents
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