Plantronics Calisto P820 User manual

USER GUIDE

Calisto®800 Series

P820/P825/P830/P835

Firmware version 1.19

ContentsContentsContents

Welcome 3

System Requirements 3

Computer 3

Connecting the Cables 4

Speakerphone and

Microphone Basics 5

Speakerphone 5

Microphone 5

Set up your speakerphone 6

Accessories 6

Set Up Your Calisto 6

Get to Know Your Calisto 8

Screen 9

Outgoing Line 10

Menu 10

Use Call Features 11

Make a Call 11

Answer or Ignore a Call 11

Answer a Second Incoming Call 11

Switch Between Calls 12

Mute a Call 12

End a Call 12

Use Other Call Options 12

Special Features for Using Your

P830 & P835 Calisto with a Landline 13

Use the Call Log 14

Enter/Edit Favorites 15

Create a Favorite 15

Access Voicemail 19

Use Your Calisto with a Headset 20

Switch Call Audio Between Your

Calisto and a Headset 20

Use Your Calisto with a Wireless Mic 22

Setup 22

Pairing (if not pre-paired) 22

Wearing and Use 22

Features 23

Wireless Mic Usage 24

Light Indicators 25

Disconnect from/Reconnect to a Mobile Phone

or Bluetooth Headset 26

Customize Your Calisto Settings 28

Basic Setup 28

Plantronics Spokes Software 31

Spokes Software Highlights 31

Softphone Support 31

Calisto 800 Application Support

and Features 32

Plantronics Control Panel 34

Plantronics Update Manager 35

Troubleshooting - General 36

Troubleshooting - Software 38

Welcome

Congratulations on purchasing your new Plantronics product. This user guide

contains instructions for setting up and using your Calisto Speakerphone

(Speakerphone + PA50 Microphone) System.

The Calisto comes in several models:

• The P820 model connects to mobile phones and PC softphones.

• The P825 model connects to mobile phones and PC softphones, and includes a PA50 wireless

mic accessory (see Use Your Calisto with a Wireless Mic on page 22).

• The P830 model connects to mobile phones, softphones, and analog landlines.

• The P835 model connects to mobile phones, softphones, analog landlines and includes a PA50

Wireless Mic accessory

The Calisto offers:

• Full duplex wideband audio with advanced noise cancellation

• A 2.4” color display and dial pad for easy caller ID viewing, dialing, answering, switching, and

muting across devices

• Support for Bluetooth and wired headsets and headphones (2 x 3.5mm jack)

• Many convenient features including integration with top Uniﬁed Communications client

applications and softphones, and media players. Please see the Plantronics Spokes Software

section for a complete list of supported features and more details

With the Calisto, you can:

• Make and answer calls for any of your connected phone lines.

• Manage and switch among multiple calls, even from different phones.

• Easily switch call audio between the built-in speakerphone, a wired headset/headphones/

earbud, or a wireless Bluetooth headset.

• Use the Call Log and Favorites to quickly view and dial numbers.

• Customize settings to make your Calisto work best for you.

Please refer to the separate safety instructions for important product safety information prior

to installation or use of the product.

System Requirements

Computer

• Supported Operating Systems: Windows XP®, Windows Vista®, Windows® 7

• Microsoft Windows XP-Service Pack 3 (SP3) or later (Recommended)

Microsoft Windows Vista-Service Pack 1 (SP1) or later (Recommended)

• Microsoft Windows 7-Service Pack 1 (SP1) or later (Recommended)

Connecting the Cables

*Landline on P830 & P835 only

Speakerphone

Microphone

Speakerphone and Microphone Basics

1 Analog landline telephone port (P830 & P835 models only); P820 & P825

have a standard Kenington receptacle.

2 USB port to computer

3 AC adapter (P830 & P835 models only; available as an optional accessory

for P820 & P835 models)

4Talk/End key

5Audio key. Switches from the speakerphone to a headset (or wireless mic)

and back.

6Mute key

73.5 mm headset/headphone jacks

1 Talk/End key: Press with one tap to answer or end a call. The key is green

when you have an incoming call, red when you are on a call.

2 Mute/Unmute keys: Press red key on both sides. The keys light up red

when a call is muted

Set up your speakerphone

Accessories

The following optional accessories are sold separately:

• PA50 Microphone clip: Enjoy freedom of movement and exceptional transmit quality for the

ultimate speakerphone experience (included with P825 & P835).

• Plantronics H-Top adapter cable: Connect Plantronics H-Tops with QD directly to the dual

3.5mm headset jack.

• 2.5mm-to-3.5mm adapter: Convert 2.5mm corded headsets to connect to the dual 3.5mm

headset jack.

• Headset charging cable: Charge a Plantronics Bluetooth headset with micro USB ports directly

from your Calisto

• Carrying case.

For more information on accessories, visit plantronics.com.

Set Up Your Calisto

Follow the instructions on the Calisto screen to complete setup.

The setup includes the following steps. Most steps are optional.

NOTE If you skip any part of setup, you can access the setup screens later by selecting Menu >

Settings > Advanced Setup > Setup Assistant.

Basic setup:

Enter your preferred language and your country.

Language

English

Français

Español

Deutsch

Português

If you live within the U.S. and are required to dial 10 Digits for

local calls, select “Other” as your Country setting (not “United

States”).

Area Code setup:

If you select United States or Canada as

your country, enter your 3-digit landline phone area code. This

enables your Calisto to automatically add a “1,” if required, when

you dial a number from your call log (see Use the Call Log on

page 14).

If you enter an incorrect digit, press

to delete the last digit

you entered.

Press

(right softkey) if you do not want to enter an area

code. Note that this may result in incorrect dialing if you dial a

number from your call log.

Spokes software can be installed at anytime to enhance your

user experience with Calisto 800 and industry-leading Uniﬁed

Communications clients and softphone applications, with many

other features available.

www.plantronics.com/software

Please refer to the Plantronics Spokes Software section of this

guide for details.

NEXTBACK

Setup Assistant

The next few screens will guide

you through the setup process

Mobile phone setup (optional):

When you connect your Calisto

to a mobile phone that supports Bluetooth, call audio from that

phone is automatically routed to your Calisto. To connect to a

mobile phone, do the following:

1 On the Mobile Phone setup screen, make sure

Yes

highlighted, and press

NOTE

Do not press Next/Skip (right softkey). This skips the phone

setup process.

2 Follow the onscreen instructions. If prompted, enter

0000

the passkey on your phone.

NOTE

To access mobile phone setup later—for example, if you

want to pair with a second mobile phone—select Menu > Settings >

Bluetooth Setup.

NEXT SKIPBACK

Mobile Phone

Do you want to setup a mobile

phone to use with Calisto?

Yes(Press OK)

Bluetooth headset setup (optional):

When you connect your

Calisto to a Bluetooth headset, you can route call audio to

the headset directly from your Calisto. This lets you use your

Bluetooth headset for landline, mobile, and softphone calls. To

connect to a mobile phone, do the following:

1 On the Headset setup screen, make sure

Yes

is highlighted,

and press

NOTE

Do not press Next/Skip (right softkey). This skips the phone

setup process.

2 Follow the onscreen instructions.

NOTE

To access Bluetooth headset setup later, select

Settings

Bluetooth Setup

NEXT SKIPBACK

Bluetooth Headset

Do you want to setup a Bluetooth

headset to use with Calisto?

Yes(Press OK)

FINISH

Setup Complete

You are now ready to make and

receive calls.

After setup, call audio from any phone line you have connected to your Calisto—mobile,

softphone, or analog landline (P830 & P835 models only)—is automatically routed to your

Calisto speakerphone. If you connected a headset to your Calisto, you can route the audio from

any call connect to the speakerphone from the headset and back via the Audio Key .

1Talk/End: Press to dial a number you entered, to answer an incoming call, or to end a call. The

key is green when you have an incoming call, red when you are on a call.

2Mute: Press to mute the currently active call. (Red when on, white when off and in a call)

3Dual 3.5mm headset/headphone/earbuds jack (on side of device): Insert headphones or earbuds

into the jack. For headsets with microphones, insert the microphone into the jack and the

speaker into the jack.

4Audio Key: Press to switch from your Calisto speakerphone to a headset or wireless mic

accessory and back. If you have more than one headset (wired or wireless) connected to your

Calisto, pressing Audio Key displays a list of all your audio options. Highlight the option you

want to switch to, and press OK When the microphone in the base is active you will see a white

LED lit on the front side of the unit. .

51 key: If you entered a voicemail access number, press and hold 1 from the Main Menu or the

Dial screen to dial it (see Enter Your Voicemail Access Number on page 29).

6Volume Up/Down: When you are on a call, press +/- to adjust the call volume. When you’re not

on a call, press +/- to adjust the ringer volume. When a call is ringing, press +/- to silence the

ringer for that call only.

7Screen: Use the Control and OK keys on the right to select onscreen items.

8Softkeys: Press to access the option shown onscreen above the softkey.

9Control Up: Press to scroll up a list or to increase an onscreen control, such as screen

brightness.

10 OK: Press to select a highlighted item or accept the control setting.

11 Control Down: Press to scroll down a list or to decrease an onscreen control, such as screen

brightness.

Get to Know Your Calisto

Screen

Idle Screen Notiﬁcations

When you are not on a call, the screen displays either the Plantronics logo or some or all

of the following information, depending on the connected phone line, the services you have

subscribed to (such as voicemail), and/or the softphone you are using:

Status Bar Icons

The status bar is the row of icons at the top of most screens.

1Your online status, as shown in your softphone*

2Connected Bluetooth mobile phone or headset status

3Current time based on your PC clock

4Missed calls (total for all connected landline, mobile, and softphones*) (not shown)

5New voicemail (for connected landline and softphones*) (not shown)

*If supported by your softphone. Check the features available for your softphone.

MENUDIAL

Available

9:20 AM

: Shows the level of voice activity during a call. If the call is muted, the indicator displays no

bars.

Headset/headphone/earbud connection indicators

: Your Calisto is connected to a Bluetooth headset. Call audio is routed to the headset.

: Your Calisto is connected to a wired headset, headphones, or earbuds. Call audio is routed

to the headset, headphones, or earbuds.

: You are in a call and your PA50 wireless mic is active.

Outgoing Line

Outgoing phone line indicators

When you make an outgoing call, the call is made by default using the last line you selected on

the Dial screen (see Make a Call on page 11). To choose a different line, simply highlight the line

of your choice on the Dial screen. If the last line used is unavailable, outgoing calls are made

over the ﬁrst available line, in this order: softphone, landline (P830 & P835 models only), mobile

phone. Note that you can answer incoming calls from any connected phone line on your Calisto.

: Outgoing calls are made over your default softphone line.

: Outgoing calls are made over your analog landline (P830 & P835 models only).

: Outgoing calls are made over your connected mobile phone line.

Online status indicators (if supported by your softphone application)

If supported by your softphone, your Calisto displays your online status, such as available, busy,

away, and so on. Actual icons vary according to the softphone.

The menu gives you access to many Calisto features. To display the menu, do one of the

following:

• When the idle screen is displayed, press Menu (right softkey) or any key on your Calisto.

• When you are working with a feature within a menu, press and hold Back (left softkey) to

return directly to the main menu.

• Call Log: See Use the Call Log on page 14.

• Favorites: See Enter/Edit Favorites on page 15.

• Bluetooth: See Disconnect from/Reconnect to a Mobile Phone or Bluetooth Headset on page 26

• Settings: See Customize Your Calisto Settings on page 28.

Optimal Audio Performance

Your Calisto is optimized for personal use. To minimize background noise, the microphone pick-

up range is limited. This illustration shows ideal placement of your Calisto to optimize voice

pick-up:

If you require 360-degree room coverage to handle multi-party calls, consider using the

Plantronics PA50 wireless mic as an alternative. You can place the wireless mic on a table for

full 3600coverage (see Use Your Calisto with a Wireless Mic on page 22).

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