Plantronics VOYAGER PRO User manual

Plantronics Voyager®PRO

User Guide

iii

Welcome

Thank you for purchasing the Plantronics

Voyager PRO headset. This guide contains

instructions for setting up and using your

new headset.

Before using this product, please refer to the

For Your Safety guide for important product

safety and charging information.

Registering Your Product

Visit www.plantronics.com/productregistration

to register your product online so we can provide

you with the best service and technical support.

Getting Assistance

The Plantronics Technical Assistance Center

is ready to assist you. You can ﬁnd answers to

frequently asked questions, ask a question

using e-mail, receive service over the Internet,

or speak directly with a representative.

Visit www.plantronics.com/support or call

1-866-363-BLUE (2583).

NOTE If you are considering returning

this headset, please contact the Technical

Assistance Center ﬁrst.

NOTE For pairing your headset, your Passkey

(PIN code) is 0000.

Contents

Package Contents and Accessories ........................................... iv

Charging Your Headset ................................................................2

Checking the Battery Status ..............................................3

Automatic Battery Status Alerts .........................................3

Pairing Your Headset....................................................................4

How to Pair Your Headset with

Your Phone for the First Time ............................................4

Adjusting the Fit ...........................................................................6

Changing Eartips................................................................7

Headset Controls and Indicators..................................................8

Using More Than One Bluetooth Phone ....................................11

How to Initiate a Call ........................................................11

How to Answer a Call While Talking

on the Other Paired Phone...............................................11

Troubleshooting..........................................................................12

Product Speciﬁcations ...............................................................13

Limited Warranty ........................................................................14

iv 1

Package Contents and Accessories

Volume Up (+) and

Down (-) Buttons

Mute (press +/- buttons

simultaneously)

Micro USB Charging Jack

Dual Microphones with Wind Screens

Call Control Button

Package Contents and Accessories

For a complete list of accessories available for purchase, go to www.plantronics.com.

Eartip

Status Indicator LED

Power On/Off

Check Battery Button AC Charger

(100-240v)

Soft Gel Eartips (S, M, L)

and Foam Eartip Covers

Checking the Battery Status

To check the status, the headset must be powered

on. Tap the power button. The indicator light ﬂashes

red to show the battery charge level.

Automatic Battery Status Alerts

When the battery charge is very low, a tone and

voice prompt in English will automatically occur.

Charging Your Headset

CHARGE INDICATOR LIGHTS

Red Flashes Battery Level

SMore than 2/3 full

S S 1/3 to 2/3 full

S S S Less than 1/3 full

LOW BATTERY WARNINGS

Battery Level Tone Voice Prompt

30 minutes of

talk time remaining

(this alert only

occurs during

an active call)

Double high

tone every

15 minutes

“Battery Low”

repeats every

30 minutes

10 minutes

of talk time

remaining

Triple high

tone every

30 seconds

“Recharge

Battery” repeats

every 3 minutes

Charging Your Headset

Using the AC Charger

Your new headset performs best when fully

charged. Do not use your headset while it is

connected to the charger. While your headset is

charging, the indicator light glows red.

NOTE Always charge at near room temperatures;

never charge battery at temperatures below 0ºC

(32ºF) or above 40ºC (104ºF).

CHARGING TIME

1.5 hours ........................

Full charge

30 minutes .....................

Minimum charge

before ﬁrst use

Pairing Your Headset

3 Use the commands on your phone to

locate your headset.

For most phones, select Settings/Tools >

Devices > Bluetooth > PROPlantronics.

See your phone’s user guide for more

information.

4 If prompted for the Passkey (PIN code),

enter 0000.

Pairing is successful when the indicator on

your headset ﬂashes blue. Your headset is

now connected and ready to use.

NOTE To pair your headset with an additional

phone, turn on the phone then repeat steps 2

through 4.

SETTINGS

Time and Da te

Phone Settings

Bluetooth

Soun d Set tings

Network Services

Security

Rese t Set tings

BLUETOOTH

Di scover/

BLUETOOTH

PROPlantronics

PAS SKEY

0000

Pairing Your Headset

Before using your headset for the ﬁrst

time, you must pair it with your Bluetooth®

enabled phone. Your new headset includes

Plantronics QuickPair™Technology to simplify

the Bluetooth setup process. The ﬁrst time

you turn your headset on, your headset

automatically enters pairing mode for 10

minutes. Once paired successfully, your

headset stays on for instant use.

If not successfully paired after 10 minutes, your

headset automatically powers off. When you

turn the headset on again, it automatically goes

into pairing mode until successfully paired with

a Bluetooth phone.

NOTE This headset is equipped with Secure

Simple Pairing (SSP). If your phone supports SSP,

you will not need to enter a Passkey (PIN code).

How to Pair Your Headset with Your

Phone for the First Time

1 Turn on your phone’s Bluetooth feature.

For most phones, select Settings/Tools >

Connections > Bluetooth > On. See your

phone’s user guide for more information.

2 Turn the headset on (press and hold the

power button until the indicator LED

ﬂashes red/blue) The headset is now in

pairing mode.

If you don’t see the red/blue ﬂash, press and

hold the power button to turn your headset

off, and then press and hold the power

button again until you see the red/blue ﬂash.

Adjusting the Fit

Changing Eartips

The headset comes with the medium eartip

installed, but you can replace it with the optional

small or large eartip provided.

1 To remove the eartip, grip the eartip with

your thumb and foreﬁnger. Gently push

it into the speaker housing and rotate it

a quarter turn to the left. Gently lift the

eartip away from the headpiece.

2 To attach a new eartip, align the tabs on

the eartip with the slots on the speaker

housing. Gently push the eartip into

housing while turning it a quarter turn

to the right. The eartip will stop rotating

when it is attached.

NOTE The optional foam eartip cover can be

used for a more comfortable and stable ﬁt.

Adjusting the Fit

Ensure a proper ﬁt for optimal sound clarity

and comfort.

1 Guide the earloop behind your ear and

place the headset so that the speaker

and eartip rest comfortably in your ear.

2 For optimal voice clarity, pivot the boom

up or down to point the microphones

toward the corner of your mouth.

The headset can be worn on either ear by

adjusting the mic boom.

1 Pivot the boom into an upright position.

2 Rotate the boom and speaker to the

other side of the headset.

8 9

Headset Controls and Indicators

Action Indicator LED Tone

Missed call Tap any button to

clear indicator LED.

Triple purple ﬂash

every 10 seconds for 5

minutes or until cleared

None

Mute

(during a call)

Press and hold

volume +and -buttons

simultaneously until you

hear status prompt.

Prompts only occur

during an active call.

None Mute on: sequence starts with the

high-low tones plus voice prompt

“Mute On” (in English). 15 minutes

later just the high-low tones advise

status. Full sequence repeats every

30 minutes until Mute is de-activated.

Mute off: high-low tones followed by

voice prompt “Mute Off” (in English).

Adjust the volume

(during a call)

Tap volume +or -

button.

Single blue ﬂash Tone at each change in volume.

Double tone when min/max volume

level reached.

WARNING Do not use headsets at high volumes for an extended period of time. Doing so can cause

hearing loss. Always listen at moderate levels. See www.plantronics.com/healthandsafety for more

information on headsets and hearing.

DURATION: TAP is under 1 second. PRESS is 1-4 seconds as directed.

Headset Controls and Indicators

Action Indicator LED Tone

Powering on/off Press power on/off

button 2 seconds.

On: blue glow for 2 seconds

Off: red glow for 2 seconds

On: ascending tones

Off: descending tones

Check if headset is

powered on

Tap call control button

or volume + or - button.

Short blue ﬂash None

Call answer/end Tap call control button. None Single low tone followed

by low-low-high tones

Transfer a call from

headset to phone or

from phone to headset

While on a call, press

call control button for

1 second.

None Single followed by

double low tones

Reject call Press call control button

for 1 second during

incoming call.

None Single low tone

DURATION: TAP is under 1 second. PRESS is 1-4 seconds as directed.

10 11

Using More Than One Bluetooth Phone

Plantronics Voyager PRO supports multipoint

technology, which allows you to use one

headset with two different Bluetooth mobile

phones. To pair your headset to a second

phone, see “Pairing Your Headset” on page 4.

How to Initiate a Call

The headset initiates or redials a call on the

phone that most recently made an outgoing call.

To use the second phone, initiate the call using

the controls on that phone. The second phone

forms an active link with the headset.

NOTE The headset cannot place a current call

on hold while answering a call from the second

phone.

How to Answer a Call While Talking on

the Other Paired Phone

To answer a second call, the current call must

be terminated or transferred back to the ﬁrst

phone. To transfer the call, see “Headset

Controls” on page 8.

NOTE If you choose not to answer the second

call, and you have voice mail on the second

phone, the call will go to voice mail.

1 Terminate the current call.

Tap the call control button.

2 Answer the second call.

Tap the call control button again.

TIP To avoid issues switching between calls,

use the call control button on the headset rather

than your phone controls.

Headset Controls and Indicators

Action Indicator LED Tone

Redial Double-tap call

control button.

None Double low tone

Voice-activated redial

(if supported by phone)

Press call control

button for 1 second.

None Single low tone (phone

may then prompt you to

say a command)

Call indicator LED

(enable/disable)

With headset powered

on, press power,

volume +and - buttons

simultaneously for 1

second.

Turn indicator on: blue glow

increases for 2 seconds.

Turn indicator off: blue glow

fades for 2 seconds

Single low tone

Reconnect after leaving

Bluetooth range range for

more than 30 seconds

Tap call control button. Single blue ﬂash Single low tone

DURATION: TAP is under 1 second. PRESS is 1-4 seconds as directed.

Talk time* Up to 6 hours

Standby time* Up to 5 days or 120 hours

Range* Up to 33 feet (10 meters)

Headset weight 17.5 grams

Battery type Rechargeable, non-

replaceable lithium ion

polymer

Charge time 1.5 hours for full charge

Bluetooth version 2.1 + EDR (Enhanced Data

Rate) and Secure Simple

Pairing (SSP)

Bluetooth proﬁles Headset (HSP) and Hands-

Free (HFP)

Power

requirements

5V DC – 180 mA

Storage/operating

temperature

32ºF - 104ºF (0-40ºC)

Charging

temperature

32ºF - 104ºF (0-40ºC)

Product Speciﬁcations

* Performance dependent on battery and may vary by

device. Audio quality degrades as you move out of

range and is dependent upon the device with which

the headset is paired.

Troubleshooting

My phone did not

locate the headset.

Turn both your phone and headset off and on, and then repeat the pairing process

on page 4.

I could not enter

my Passkey/PIN code.

Turn both your phone and headset off and on, and then repeat the pairing process

on page 4. Your Passkey (PIN code) is 0000.

I cannot hear

caller/dial tone.

The headset may not be turned on. Tap any button. If a blue light ﬂashes then

the headset is on. If not, then press the power on/off button for approximately 2

seconds until you hear a tone or see the indicator glow blue.

Your headset battery may be drained. Charge your battery. See “Charging Your

Headset” on page 2.

Your headset was out of range from your phone for more than 30 seconds. Move

back into range and manually reconnect by pressing the call control button.

Callers cannot

hear me.

Make sure that the headset is sitting correctly in your ear with the microphone

pointing towards the corner of your mouth. See “Adjusting the Fit” on page 6.

Check that you have not activated the Mute feature. See “Headset Controls” on

page 9.

This warranty covers defects in materials and workmanship of products manufactured, sold or certiﬁed by

Plantronics which were purchased and used in the United States and Canada.

The warranty lasts for one year from the date of purchase of the products.

This warranty extends to you only if you are the end user with the original purchase receipt.

We will, at our option, repair or replace the products that do not conform to the warranty. We may use func-

tionally equivalent reconditioned/refurbished/remanufactured/pre-owned or new products or parts.

To obtain service in the U.S., contact Plantronics at 1-866-363-BLUE (2583). To obtain service in Canada call

(800) 540-8363.

THIS IS PLANTRONICS’ COMPLETE WARRANTY FOR THE PRODUCTS.

This warranty gives you speciﬁc legal rights, and you may also have other rights that vary from state to state.

Please contact your dealer or our service center for the full details of our limited warranty, including items not

covered by this limited warranty.

Limited Warranty

Sound Innovation sont des marques de commerce ou des marques déposées de Plantronics, Inc. Bluetooth®et les

logos Bluetooth sont des marques de Bluetooth SIG, Inc. utilisées sous licence par Plantronics. Les autres noms de

produit et de service sont la propriété de leur détenteur respectif.

Brevets : États-Unis 5 210 791; brevets en instance

80836-03 (03/09)

Plantronics, Inc.

345 Encinal

Santa Cruz, CA 95060

United States

Tel: 800-544-4660

www.plantronics.com

Sound Innovation are trademarks or registered trademarks of Plantronics, Inc. The Bluetooth®word mark and logos

are owned by the Bluetooth SIG, Inc. and any use of such marks by Plantronics, Inc. is under license. All other

trademarks are the property of their respective owners.

Patents US 5,210,791; Patents Pending

81575-01 (02.10)

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