Plantronics ENTERA HW111N User manual

USER GUIDE

Plantronics

Entera™ USB

HW121N-USB

& HW111N-USB

Entera USB

Visit www.plantronics.com/productregistration to register your product online

so we can provide you with the best possible service and technical support.

TABLE OF CONTENTS

Technical Assistance 2

Package Contents 3

Features 3

Powering USB Adapter 4

Wearing the Headset 4

Using the Headset 6

Troubleshooting 7

TECHNICAL ASSISTANCE

Visit our Web site at www.plantronics.com/support for technical support including

frequently asked questions, compatibility and accessibility information.

WELCOME

Welcome to the Plantronics family of headset products. Plantronics provides a wide range of

products from mission-critical and business-critical applications to personal communications

and entertainment. For additional information visit our web site at www.plantronics.com

where you can visit our 24/7 support, browse through our knowledge base, chat live or ask

a question. We also feature a variety of installation tutorials to make set up quick and easy.

Mute/Mute LED

Volume Up/Down

Answer/End

FEATURES

PACKAGE CONTENTS

Front Back

POWERING

Powering the Entera USB

The USB adapter is automatically

powered on upon inserting into the

USB port of the computer.

No additional software or drivers are

required to use this headset with

Microsoft Office Communicator.

WEARING THE HEADSET

1. Identify the Components

1 Adjustable Headband

2Receiver

3Click Stop Turret

4Clothing Clip

5Headset Cord

6Ear Cushion

7 Boom

8 Noise-Canceling Microphone

3. Adjust the Mouthpiece

3.1 Hold the receiver securely against your ear with one hand.

With your other hand, adjust the clickstop turret and the microphone so that the

tip sits two finger- widths from the corner of your mouth. (To prevent breath noise,

avoid putting the microphone in front of your mouth.)

3.2 Carefully bend and shape the boom with both hands as shown. Avoid bending or

twisting the boom near the microphone or earpiece.

2. Adjust the Headband

To adjust the headband, lengthen or shorten the

band until it fits comfortably. The clickstop feature

keeps the headband securely adjusted.

Position the headset receiver so that the foam

cushions sit comfortably over the center of your

ears.

2.1 Adjust to fit.

2.1

3.1

3.4

3.2

3.3

4 5

Problem Solution

I cannot hear caller. • The USB adapter is not set as the default

audio device. Use the Audio settings

in Windows under Sounds and Audio

Devices to select “HW121N-USB or

HW111N-USB” as the audio device.

• Listening volume is too low. Press the

volume up button on the headset.

Callers cannot hear me. • Headset is muted. Press the mute

button on headset to unmute the

microphone.

• Headset microphone boom aligned

incorrectly. Align the headset boom with

your mouth.

• The USB adapter is not set as the

default Voice device. Use the Voice

settings in Windows under Sounds and

Voice Devices to select “HW121N-USB

or HW111N-USB” as the voice device.

Sound in headset is distorted.

I can hear echo in headset.

• Lower the listen volume on your

softphone until the distortion disappears.

• Adjust volume on headset.

The other headset I was using to

listen to music does not work any

more.

• The USB adapter will set itself as the

default audio device in Windows. Use

the Audio settings in Windows under

Sounds and Audio Devices to change

the device used for audio.

My headset stops responding

to button presses.

• When a PC goes into standby or

hibernation, the USB adapter no longer

is powered on. Be sure your PC is in an

active state.

To make a call, select a contact or dial the number via Office Communicator.

To answer or end a call, simply press the call answer end button.

To increase listening volume, press the upper end (+) of the volume button. To decrease

listening volume, press the lower end (-).

To adjust the listen or speak volume of the Microsoft Office Communicator, please refer to

the softphone user documentation.

To adjust the speak volume of the audio device on the computer, use the Sound and Audio

Device section on the Control Panel. It is recommended that the volume is adjusted on the

inline control and not the Windows volume control.

During a call, briefly press the mute button to Mute the microphone. When muted, the Mute

LED will be lit.

To unmute press the button again.

Adjusting Volume

Muting a Call

USING YOUR HEADSET

Answering/Ending/Making Calls with Microsoft Office Communicator

TROUBLESHOOTING

marks or registered trademarks of Plantronics, Inc. Microsoft and Windows are either registered trademarks or

trademarks of Microsoft Corporation in the US and/or other countries. All other trademarks are the property of their

respective owners.

Patents EM 001024681-0001; 001024681-0002; Patents Pending

81997-01 (05.09)

Plantronics, Inc.

345 Encinal Street

Santa Cruz, CA 95060

United States

Tel: 800-789-4971

www.plantronics.com

For product support contact us at www.plantronics.com/support.

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