Pivotal Commware Echo 5G User manual
© 2019 Pivotal Commware, Inc. All Rights Reserved.
Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Page 1 of 32
Pivotal Echo 5G™
Installation Manual
Version 1.0
© 2019 Pivotal Commware, Inc. All Rights Reserved.
Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Page 2 of 32
Table of Contents
Safety and Regulatory Information .....................................................4
FCC Signal Booster User Information .......................................................................................4
FCC Part 15 Information for User .............................................................................................4
FCC Radiation Exposure Statement ..........................................................................................4
Intellectual Property...........................................................................5
Disclaimer of Warranties; Exclusion of Liability...................................5
Contact Information ...........................................................................5
Overview of Echo 5G...........................................................................6
Installation & Setup ............................................................................7
System Components................................................................................................... 7
General Configuration ................................................................................................ 8
Choosing a Device Location ........................................................................................ 9
Finding the Best Window for Reception...................................................................................9
Pre-Installation Cleaning............................................................................................. 9
Installing Outdoor (ODU) and Indoor (IDU, alignment cling) Components..............10
Installing the ODU on the outside of your window ................................................................10
Installing the IDU on the Inside of your Window ...................................................................11
Connecting to Echo 5G......................................................................13
Add the Echo 5G as a Recognized Device via Laptop ............................................... 13
Establish Network Connection to the Echo 5G via Laptop ....................................... 15
Add the Echo 5G as a Recognized Device via Smartphone....................................... 17
Echo 5G Web Interface .....................................................................19
Connecting to Echo via Web Browser ....................................................................................19
Device Settings (Details).........................................................................................................20
Setting Azimuth or Elevation Manually ..................................................................................20
Appendix A –Technical Specifications ..............................................22
© 2019 Pivotal Commware, Inc. All Rights Reserved.
Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Page 3 of 32
Appendix B –Troubleshooting & Support.........................................23
Indicator Lights Overview .........................................................................................23
What the IDU Indicator Light Displays Mean............................................................23
What the ODU Indicator Light Means ...................................................................... 24
Troubleshooting Issues.............................................................................................24
Getting Technical Assistance ....................................................................................25
Appendix C –Warranty Information .................................................26
Standard Limited Warranty ...................................................................................... 26
User License Agreement for Software......................................................................27
Appendix D –Glossary ......................................................................30
Appendix E –Removal Instructions...................................................32
© 2019 Pivotal Commware, Inc. All Rights Reserved.
Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Page 4 of 32
Safety and Regulatory Information
This manual should be read and used as a guideline for properly installing and operating the Pivotal Echo 5G device. This
manual may be changed for system improvement, standardization, and other technical reasons without prior notice. Updated
manuals are available at: https://pivotalcommware.com/UserManual.pdf.
FCC Signal Booster User Information
WARNING. This is not a CONSUMER device. This device may not be sold at retail. You MUST have an FCC LICENSE or express
consent of an FCC Licensee (or express consent of your service provider) to operate this device. Antennas must be installed at
least 20 cm (8 inches) from any person. Unauthorized use may result in significant forfeiture penalties, including penalties in
excess of $100,000 for each continuing violation.
FCC Part 15 Information for User
Outdoor Unit (ODU) –FCC ID: 2AUVU-OES3.
•This device contains FCC IDs: 2AUVU-UBR410M and Z64-WL18SBMOD
Indoor Unit (IDU) –FCC ID: 2AUVU-IES3
Pursuant to part §15.21 of CFR Title 47, you are cautioned that changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate this equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures
•Reorient or relocate the receiving antenna
•Increase the separation between the equipment and receiver
•Connect the equipment to an outlet on a circuit different from that which the receiver is connected
•Consult the dealer or an experienced radio/TV technician for help
FCC Radiation Exposure Statement
To ensure the safety of users, the FCC has established criteria for the amount of radio frequency energy various products may
produce depending on their intended usage. This product has been evaluated to comply with the FCC’s exposure criteria. This
transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
The installation of the Echo unit should allow at least 20 centimeters between the device and persons to be in compliance with
FCC RF exposure guidelines.
Use only Pivotal Commware approved power supplies and accessories that are specifically designed for your Echo device.
© 2019 Pivotal Commware, Inc. All Rights Reserved.
Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Page 5 of 32
Intellectual Property
All Intellectual Property, as defined below, owned by or which is otherwise the property of Pivotal Commware, Inc. (“Pivotal”)
or its respective suppliers relating to the Pivotal device, i.e., Pivotal Echo 5G, including but not limited to, accessories, parts, or
software relating thereto (the “Echo 5G”), is proprietary to Pivotal and protected under federal laws, state laws, and
international treaty provisions. “Intellectual Property” means any Pivotal (or where applicable, Pivotal’s supplier’s) intellectual
property including, but not limited to, inventions (patentable or unpatentable), patents, trade secrets, copyrights, software,
computer programs, and related documentation and other works of authorship. You may not infringe or otherwise violate the
rights secured by the Intellectual Property. Moreover, you agree that you will not (and will not attempt to) modify, prepare
derivative works of, reverse engineer, decompile, disassemble, or otherwise attempt to create source code from the software.
No title to or ownership in the Intellectual Property is transferred to you. All applicable rights of the Intellectual Property shall
remain with Pivotal and its suppliers.
Disclaimer of Warranties; Exclusion
of Liability
This document provides an introduction to features, functions, setup, and operation of Pivotal Commware’s Echo 5G. For more
information, refer to the Warranty Information.
Contact Information
Headquarters:
10801 120th Ave NE #200
Kirkland, WA 98033 USA
www.pivotalcommware.com
Do you have questions about your Echo 5G device?
For 24-hour information and assistance, please contact Verizon’s Automated Response System at:
www.verizonwireless.com/support/
© 2019 Pivotal Commware, Inc. All Rights Reserved.
Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Page 6 of 32
Overview of Echo 5G
The Echo 5G is a self-installable, on-the-window, precision beamforming repeater designed to
counteract mmWave penetration, reflection, and structural shadowing losses so it can gently flood an
interior with native mmWave signal. Essentially, the Echo 5G acts as a portal between indoor and
outdoor worlds.
For fixed wireless access (FWA) providers serving homes and enterprises, the Echo 5G facilitates Gigabit
speeds and introduces a superior broadband choice and experience to cable and DSL end users. For 5G-
connected devices, the Echo 5G enables outdoor-to-indoor signal transitions so users can ubiquitously
enjoy the immersive 5G experiences that only mmWave capacity can deliver.
The Echo 5G product line accomplishes this using Pivotal’s patented Holographic Beam Forming®
(HBF) technology whose cost, size, weight, and power consumption (C-SWaP) profile is significantly
lower than phased array beamformers; specifically, an order of magnitude less cost, less than half the
weight, and less than one-third the power consumption.
With HBF, Echo 5G overcomes a major obstacle to cost-effectively delivering 5G broadband access to
homes and businesses with mmWave-in-building penetration.
Figure 1: Millimeter wave signals bounce off windows
Figure 2: The Echo 5G boosts the signals through the glass
© 2019 Pivotal Commware, Inc. All Rights Reserved.
Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Page 7 of 32
Installation & Setup
The Echo 5G is designed to be easily installed. The following material provides guidance to perform a
typical installation. Subsequent sections offer additional assistance if needed.
System Components
Echo 5G (1)
Outdoor unit (ODU) with HBF antenna and RF front-end functions:
•Conveys wireless data between user devices and nearby base station
Rail-mounting tool (1)
Comes with pre-attached mounting rails
Wireless Power IDU (1)
Indoor Unit (IDU): transmits power through the glass to ODU equipment
Power Adapter (1)
Provides power from wall outlet to IDU
Alignment cling (1)
Mounts on indoor glass side of Echo 5G, helps with positioning IDU
Extra Rails (2)
To replace rails pre-attached to ODU, if necessary
Spacer Ring (1, pre-attached to IDU)
Mounts on the indoor glass side to ensure the proper spacing between the ODU and IDU
if window is single-pane glass
© 2019 Pivotal Commware, Inc. All Rights Reserved.
Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Page 8 of 32
Cleaning Wipes (1)
To clean both sides of the window before mounting to ensure a good bond
Allen Wrench (1)
To loosen the set screws on each side of the device so the device can be slid off the rails.
Removal Tool (1)
To remove the rails and rail adhesive if necessary.
General Configuration
Here’s an example of the Echo 5G system configuration along with a diagram of the components that
are installed on your window.
Figure 3: Window-mounted system: Echo Outdoor Unit (ODU) attaches to outside of window and smaller Indoor Unit (IDU)
attaches to inside.
© 2019 Pivotal Commware, Inc. All Rights Reserved.
Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Page 9 of 32
Choosing a Device Location
The window you choose for your Echo 5G must:
•Receive quality 5G reception
•Be large enough to place the Echo 5G at least 4 inches from any window edge (or the ground)
•Have an outlet within 10 feet of the mounting location for plugging in the IDU
Finding the Best Window for Reception
Identify the window with the best 5G reception by turning off your phone’s wi-fi, downloading the
SpeedTest App from your phone’s App store, opening the app, and selecting ‘Go.’
Pre-Installation Cleaning
Clean the inside and outside of the window glass according to the instructions on the back of the packet
of wipes included with your Echo 5G.
[1]Wipe glass vertically and then horizontally to ensure complete coverage. Be sure pad is wetting
the glass surface.
[2]While glass surface is still wet, wipe dry with a clean dry cloth or paper towel.
© 2019 Pivotal Commware, Inc. All Rights Reserved.
Pivotal Commware® is a registered trademark of Pivotal Commware, Inc.
Page 10 of 32
[3]Apply the item(s) to be bonded within thirty minutes.
Installing Outdoor (ODU) and Indoor (IDU, alignment cling)
Components
Make sure you have carefully selected a good window and performed the required glass cleaning before
installing your Echo 5G.
Installing the ODU on the outside of your window
[1]Remove the strips to expose the adhesive on the rails that are pre-attached to the rail mounting
tool.
[2]Make sure the rails are level and you are mounting the unit at least four inches from any
window edge. Press it against the outside of your window –apply force and hold for 30
seconds.
[3]Run your thumbs up and down the rails, pressing hard for 30 seconds.
[4]Let the rails cure for one hour before sliding the device on.
Wait 60 minutes
[5]Slide the ODU onto the rails.
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