Philips Sonicare User manual

My Philips Sonicare toothbrush makes loud noise

Philips Sonicare Toothbrushes use powerful vibrations which produce up to 62,000 brush strokes

per minute, which could cause a loud noise. Use this video to try and solve this issue yourself.

Electric brushing

The sound and vibration of the Philips Sonicare may seem unusual to you if you are used to a

manual toothbrush. If this is your first electric toothbrush, it can take a while to get used to

electric brushing.

Identify where the noise is coming from

Remove the brush head. Do you still hear the same loud noise after removing the brush head?

If yes, the issue might be at the handle. Please contact us for further assistance.

If no, the issue might be at the brush head. Read along to try and solve this issue yourself

Brush head not well placed

Reattach the brush head. Make sure that the brush head is well placed and not loose or wobbly. A

small gap between the handle and the brush head is normal.

Counterfeit brush heads

Counterfeit brush heads may make more noise than genuine Philips Sonicare brush heads. We

recommend you to use genuine Philips Sonicare brush heads.

Brush head is worn

If you used the same brush head for more than three months, you might need to replace your

brush head. As brush heads wear out, they may start to produce more noise. We recommend

replacing the brush head every three months.

If replacing your brush head did not solve the issue, please contact us.

My Philips Sonicare Toothbrush vibration is less powerfull than

before

Is your Philips Sonicare Toothbrush vibrating weakly or less powerful than before? You can use

these possible causes and solutions to try and solve this issue yourself.

Easy-start feature is activated

Some models come with the Easy-start feature activated. The Easy-start feature enables you to

increase the vibrations over time to get used to electric brushing. Disable the Easy-start feature to

increase the vibrations. You can find detailed instructions in the user manual that came with your

Philips Sonicare Toothbrush to deactivate the Easy-start feature.

Battery is almost empty

The vibrations of your Philips Sonicare Toothbrush weaken as the battery runs out. Fully charge

your toothbrush to increase vibrations. It can take up to 24 hours to fully charge your Philips

Sonicare Toothbrush. Be sure to use the original charger that came with your toothbrush. Some

Philips Sonicare Toothbrushes come with different types of chargers. They are not

interchangeable.

Worn out brush head

Older brush heads can seem less effective or powerful while brushing. We recommend you to

replace your brush head after 3 months of use.

My Philips Sonicare toothbrush vibration is too powerful

If you find that your Philips Sonicare toothbrush vibration is too powerful, you can adjust the

intensity settings. Below you will find a tip and more information on how you can adjust it.

First time usage

If you are using your Sonicare toothbrush for the first time, it is normal to feel more vibration

than when using a non-electric toothbrush.

We advise you to activate the EasyStart setting, which is a feature that gently increases the

power over the first 14 brushings to help you get used to the brushing with the Philips Sonicare

toothbrushes.

To activate the EasyStart feature, see the user manual for step-by-step instructions.

Adjust the intensity setting

Your Philips Sonicare toothbrush gives you the option to choose between 3 different intensity

levels: low, medium and high. To adjust the settings, simply press the mode/intensity button

while brushing.

If any of these solutions did not solve the issue, please contact us for further assistance.

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