Philips Sonicare Operating instructions
Troubleshooting
My Philips Sonicare only operates for a few
brushings?
If the handle of your electric Philips Sonicare toothbrush does not function properly, there might
be a simple solution. Resolve it yourself with this tip.
Charge for 24 hours
Place the handle in the charger and charge for 24 hours before turning it back on. If the handle
still does not hold a charge, contact customer service.
My kid brushed without using the Sonicare
For Kids app.
Kids will be kids. And they might not always brush their teeth using the Philips Sonicare For
Kids app. Discover how to store their brushing data in the app.
The Philips Sonicare for Kids updates automatically
When you start brushing with the app again, the stored data will update automatically but only to
the profile currently being used. Make sure the correct profile is used so the brushings are stored
in the right place. If two kids are sharing the handle the data is stored in the profile currently in
use
My Philips Sonicare toothbrush makes a loud
noise
If your Philips Sonicare toothbrush makes a loud noise when you switch it on, there might be a
very simple solution.
Remove the plastic travel cap
You may have forgotten to remove the transparent plastic travel cap from the brush head before
turning the toothbrush on.
My Philips Sonicare toothbrush makes loud
noise
Philips Sonicare Toothbrushes use powerful vibrations which produce up to 31,000 brush strokes
per minute, which could cause a loud noise. Use this video to try and solve this issue yourself.
Electric brushing
The sound and vibration of the Philips Sonicare may seem unusual to you if you are used to a
manual toothbrush. If this is your first electric toothbrush, it can take a while to get used to
electric brushing.
Identify where the noise is coming from
Remove the brush head. Do you still hear the same loud noise after removing the brush head?
If yes, the issue might be at the handle. Please contact us for further assistance.
If no, the issue might be at the brush head. Read along to try and solve this issue yourself
Brush head not well placed
Reattach the brush head. Make sure that the brush head is well placed and not loose or wobbly. A
small gap between the handle and the brush head is normal.
Counterfeit brush heads
Counterfeit brush heads may make more noise than genuine Philips Sonicare brush heads. We
recommend you to use genuine Philips Sonicare brush heads.
Brush head is worn
If you used the same brush head for more than three months, you might need to replace your
brush head. As brush heads wear out, they may start to produce more noise. We recommend
replacing the brush head every three months.
If replacing your brush head did not solve the issue, please contact us.
My Philips Sonicare Toothbrush vibration is
less powerfull than before
Is your Philips Sonicare Toothbrush vibrating weakly or less powerful than before? You can use
these possible causes and solutions to try and solve this issue yourself.
Easy-start feature is activated
Some models come with the Easy-start feature activated. The Easy-start feature enables you to
increase the vibrations over time to get used to electric brushing. Disable the Easy-start feature to
increase the vibrations. You can find detailed instructions in the user manual that came with your
Philips Sonicare Toothbrush to deactivate the Easy-start feature.
Battery is almost empty
The vibrations of your Philips Sonicare Toothbrush weaken as the battery runs out. Fully charge
your toothbrush to increase vibrations. It can take up to 24 hours to fully charge your Philips
Sonicare Toothbrush. Be sure to use the original charger that came with your toothbrush. Some
Philips Sonicare Toothbrushes come with different types of chargers. They are not
interchangeable.
Worn out brush head
Older brush heads can seem less effective or powerful while brushing. We recommend you to
replace your brush head after 3 months of use.
Did this not solve the issue?
If the issue persists, please contact us for further assistance.
My Philips Sonicare Toothbrush is not
turning on
Is your Philips Sonicare Toothbrush not turning on anymore? If there are no vibrations when
pressing the power button, you might want to use these possible causes and solutions to try and
solve this issue yourself.
The handle is empty or not fully charged
Do you see the battery indicator blinking or do you hear a beep when you put the handle on the
charger? If yes, this means that the handle is working properly but needs to be fully charged first.
Fully charge your Philips Sonicare Toothbrush. This can take up to 24 hours.
The power button is stuck
Toothpaste or debris could get inside the small gap around the power button. This might cause
the power button to get stuck and not properly functioning anymore. Clean the power button and
the area around it with a damp cloth to make sure it is free of debris.
Outlet is not working
Try another appliance in the same outlet. If that appliance is also not working, the issue might be
at the outlet. Try a different outlet to fully charge your Philips Sonicare Toothbrush. You might
need to reset a GFCI outlet.
Not using the original charger
Make sure that you use the original charger that came with your Philips Sonicare Toothbrush.
Charging components are not interchangeable.
If none of these possible solutions solved the issue, please contact us for further assistance.
I cannot connect My Philips Sonicare for
Kids Toothbrush with the Sonicare App
Are you not able to connect your Philips Sonicare For Kids Toothbrush to the Sonicare App?
You might want to use this instruction video or causes and solutions to solve this issue yourself.
Sonicare For Kids App
The Philips Sonicare For Kids Toothbrush can only connect to the Sonicare For Kids App. Install
and use the Sonicare For Kids App, not the Sonicare App. If you are using the Sonicafe For Kids
App, make sure that you have the latest version of the app installed on your smartphone.
Smartphone operating system not updated
We support below smartphones and operating systems. Check to see if you have the latest
operating system running on your smartphone.
Android smartphone that runs on Android 6.0 and higher
iPhone that runs on iOS 10.0 and higher
Toothbrush is turned off
Turn on your toothbrush by either removing it from the charger or pressing the mode button. The
lights on the handle will illuminate to tell you that your toothbrush is turned on.
Bluetooth is turned off
Check to see if Bluetooth is turned on before opening the Sonicare For Kids App. If not, go to
settings on your smartphone to turn on Bluetooth. on your smartphone.
Bluetooth is not pairing
Try to reset your Bluetooth network on your smartphone. Use below steps to clear the cache of
your Android device or iPhone:
Clear Bluetooth cache on Android
1. Go to Settings
2. Select 'Application Manager'
3. Press 'More' or the 3 dots in the upper right corner
4. Select 'Show system apps'
5. Select 'Bluetooth' or 'Bluetooth share'
6. Select Storage
7. Tap 'Clear Cache'
8. Restart your phone
9. Try to connect again following the steps on the Sonicare for Kids App
Clear Bluetooth cache on iOS
1. Go to 'Settings'
2. Select 'Bluetooth'
3. Make sure that Bluetooth is on
4. Under 'my devices' tap the 'info icon' next to the toothbrush
5. Select 'Forget this device'
6. Try to connect again following the steps on the Sonicare for Kids App
Other Bluetooth devices are interfering
Keep your Philips Sonicare Toothbrush away from other Bluetooth devices as this may interfere
with the Bluetooth pairing. Try connecting your toothbrush again.
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