Philips Sonicare Series User manual

Troubleshooting

My Philips Sonicare toothbrush vibrates less powerfully than before

Is your Philips Sonicare toothbrush vibrating weakly or less powerfully than before? You can use

these possible causes and solutions to try and solve this issue yourself.

The easy-start feature is activated

Some models come with the easy-start feature activated. The easy-start feature enables you to

increase the vibrations over time to get used to electric brushing. Disable the easy-start feature to

increase the vibrations. You can find detailed instructions in the user manual that came with your

Philips Sonicare toothbrush to deactivate the easy-start feature.

The battery is almost empty

The vibrations of your Philips Sonicare toothbrush weaken as the battery runs out. Fully charge

your toothbrush to increase the vibrations. It can take up to 24 hours to fully charge your Philips

Sonicare toothbrush. Be sure to use the original charger that came with your toothbrush. Some

Philips Sonicare toothbrushes come with different types of charger. They are not

interchangeable.

The brush head is worn

Older brush heads can seem less effective or powerful while brushing. We recommend that you

replace your brush head after 3 months of use.

My Philips Sonicare toothbrush vibration is too powerful

If you find that your Philips Sonicare toothbrush vibration is too powerful, you can adjust the

intensity settings. Below you will find a tip and more information on how you can adjust it.

First time use

If you are using your Sonicare toothbrush for the first time, it is normal to feel more vibration

than when using a non-electric toothbrush.

We advise you to activate the EasyStart setting, which is a feature that gently increases the

power over the first 14 brushings to help you get used to brushing with the Philips Sonicare

toothbrush.

To activate the EasyStart feature, see the user manual for step-by-step instructions.

Adjust the intensity setting

Your Philips Sonicare toothbrush gives you the option to choose between 3 different intensity

levels: low, medium and high. To adjust the settings, simply press the mode/intensity button

while brushing.

My Philips Sonicare brush head falls off my toothbrush handle

If your Philips Sonicare brush head falls off your toothbrush handle, follow our solutions below.

Brush head is not attached properly

Ensure that the brush head is inserted properly and aligned in the same direction as the front of

the handle. Note: There will be a small gap between the brush head and handle. This is normal

behaviour.

Brush head or handle is dirty

Ensure that the bottom of the brush head and the area around the metal shaft is free of debris.

You can clean your brush head and the metal shaft with lukewarm water or a soft cloth.

Types of brush head

Are you using a brush head that is compatible with your Philips Sonicare toothbrush? Our

toothbrushes are only compatible with Philips Sonicare brush heads.

My Philips Sonicare toothbrush is not turning on

Does your Philips Sonicare toothbrush no longer turn on? If there are no vibrations when you

press the power button, you might want to use these possible causes and solutions to try and

solve this issue yourself.

The handle is empty or not fully charged

Do you see the battery indicator blinking or do you hear a beep when you put the handle on the

charger? If so, this means that the handle is working properly but needs to be fully charged first.

Fully charge your Philips Sonicare toothbrush. This can take up to 24 hours.

The power button is stuck

Toothpaste or debris could get inside the small gap around the power button. This might cause

the power button to get stuck and stop working properly. Clean the power button and the area

around it with a damp cloth to make sure it is free of debris.

Socket is not working

Try another appliance in the same socket. If that appliance is also not working, the issue might

be with the socket. Try a different outlet to fully charge your Philips Sonicare toothbrush. You

might need to reset a GFCI outlet.

Not using the original charger

Make sure that you use the original charger that came with your Philips Sonicare toothbrush.

Charging components are not interchangeable.

My Philips Sonicare toothbrush does not charge

Is your Philips Sonicare toothbrush not charging? Use these possible causes and solutions to try

and solve this charging issue yourself.

Handle is not fully charged

Place your handle on the charger. If you see the battery indicator light (below the modes)

blinking, or if you hear a beep, it means that your toothbrush is charging. Fully charge your

Philips Sonicare toothbrush for 24 hours.

Not using the original charger

Make sure that you use the original charger that came with your Philips Sonicare toothbrush.

Socket is not working

Try another appliance in the same socket. If that appliance is also not working, the issue might

be with the socket. Try a different outlet to fully charge your Philips Sonicare toothbrush. You

might need to reset a GFCI outlet.

My Philips Sonicare toothbrush makes a loud noise

Philips Sonicare Toothbrushes use powerful vibrations which produce up to 62,000 brush strokes

per minute, which could cause a loud noise. Use this video to try and solve this issue yourself.

Electric brushing

The sound and vibration of the Philips Sonicare may seem unusual to you if you are used to a

manual toothbrush. If this is your first electric toothbrush, it can take a while to get used to

electric brushing.

Identify where the noise is coming from

Remove the brush head. Do you still hear the same loud noise after removing the brush head?

If so, the issue might be related to the handle. Please contact us for further assistance.

If not, the issue might be related to the brush head. Read along to try and solve this issue

yourself

Brush head not well placed

Reattach the brush head. Make sure that the brush head is well placed and not loose or wobbly. A

small gap between the handle and the brush head is normal.

Counterfeit brush heads

Counterfeit brush heads may make more noise than genuine Philips Sonicare brush heads. We

recommend you use genuine Philips Sonicare brush heads.

Brush head is worn

If you have used the same brush head for more than three months, you might need to replace

your brush head. As brush heads wear out, they may start to produce more noise. We recommend

replacing the brush head every three months.

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