PAX S900 User manual
www.firstpaymentmerchantservices.co.uk
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Contents
1 Initial Setup........................................................................................................................... 4
1.1 Terminal Overview ................................................................................................................ 5
1.2 Screen Overview ................................................................................................................... 6
Screen Icons Overview .......................................................................................................... 7
1.3 Terminal Technical Specifications .......................................................................................... 8
1.4 Inserting Battery and Paper Roll ............................................................................................ 9
1.5 Inserting or replacing the SIM card ........................................................................................ 10
1.6 Connecting to the Network ................................................................................................... 11
Connecting to Wi-Fi............................................................................................................... 11
Connecting to GPRS............................................................................................................... 16
2 Logging On ............................................................................................................................ 17
3 Processing a Chip and PIN Sale .............................................................................................. 19
4 Processing a Contactless Sale ................................................................................................ 24
5 Processing a Chip and PIN Refund ......................................................................................... 28
6 Processing a Contactless Refund............................................................................................ 31
7 Declined Transactions ........................................................................................................... 34
8 Voiced Referred Transactions ................................................................................................ 36
9 Processing a Cardholder Not Present (CNP) Sale.................................................................... 38
9.1 Cardholder Not Present (CNP) –Results ................................................................................ 42
10 Processing a Cardholder Not Present (CNP) Refund ............................................................... 43
11 Reprinting Receipts ............................................................................................................... 47
12 The Terminal ......................................................................................................................... 49
12.1 Reports ................................................................................................................................. 49
Available Reports .................................................................................................................. 50
12.2 Supervisor............................................................................................................................. 51
Network Settings................................................................................................................... 51
Date/Time Settings................................................................................................................ 59
Software Rollback.................................................................................................................. 62
Diagnostic Receipts ............................................................................................................... 63
Flight Mode........................................................................................................................... 64
Check For Updates ................................................................................................................ 68
12.3 Upload Stored Data ............................................................................................................... 74
12.4 Upload Log ............................................................................................................................ 75
12.5 Network Check...................................................................................................................... 76
12.6 Restart Terminal.................................................................................................................... 76
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13 Useful Information ................................................................................................................ 77
13.1 Key Map (Alpha Characters) .................................................................................................. 77
13.2 Glossary ................................................................................................................................ 78
Contact Information............................................................................................................................. 81
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Welcome
Thank you for choosing your S900 terminal.
The S900 is designed to process transactions as quickly as possible whilst
providing valuable reporting and other functionality.
This user guide is designed to provide users of S900 with everything
needed to set-up, register and process transactions.
Should you have any queries on anything in this guide, please do not hesitate to
contact First Payments customer support team using the details on page 81.
www.firstpaymentmerchantservices.co.uk
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1INITIAL SETUP
Before starting to use the S900, please take a few moments to check the contents of the box; you should have
received the following:
S900 Terminal External AC
Power Adapter External AC
Power Cable
Thermal
Paper Roll
Battery
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1.1 Terminal Overview
An overview of the S900 terminal.
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1.2 Screen Overview
An overview of the S900 screen.
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Screen Icons Overview
Descriptions of the S900 screen icons.
Icon Description
Battery strength indicator ( indicates battery is charging)
Internet connection present
No internet connection present
GPRS signal indicator
Wi-Fi signal indicator
Flight mode enabled
Transaction data stored on the terminal (not displayed once data uploaded)
Terminal configuration download/update required
Confirmation option
Cancel option
Ready for card (Chip and PIN, Contactless or Swipe)
Green contactless LED (blinks when idle, incrementally lights up if card is being read)
Contactless LED (unable to read card)
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1.3 Terminal Technical Specifications
Technical Specifications of the axept® S900 terminal.
Model S900
Processor 32-bit ARM11 CPU, 400MHz
Memory 128MB Flash, 64MB DDR
Extended storage Micro SD up to 32GB
Display 3.5 inch 240 x 320 pixel colour TFT LCD Touch screen
Keypad 10 numeric / letter keys, 8 function keys
Card Readers
•Magnetic Card Reader: Track 1 / 2 / 3, bi-directional
•Smart Card Reader: EMV L1 & L2
•Contactless Card Reader: MasterCard PayPass & Visa payWave, American Express
ExpressPay, Discover DPAS, ISO / IEC 14443 Type A/B, Mifare®, Felica, NFC
Communication •GPRS / 3G (WCDMA /
EVDO)
•Wi-Fi
Peripheral Ports
•1 x Mini USB
•1 x RS232
•1 x power charge
•1 x base interface
Printer Fast thermal printer (18 LPS) or faster depending on font size Paper roll
width / diameter: 58mm / 38mm
Audio Speaker, 90dB
Battery Li-ion batteries 1850mAh, 7.4V
Voltage Input: 100～240VAC，0.3A，50Hz / 60Hz, Output: 9VDC, 1A
Operating Environment 0°C to 50°C (32°F to 122°F) operating temperature; 10% to 93% relative
humidity, non-condensing
Storage Environment -20°C to 70°C (-4°F to 158°F) storage temperature: 10% to 93% relative humidity,
non-condensing
Physical Length: 175mm, Width: 82mm, Height: 63mm
Weight 458g with Battery
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1.4 Inserting Battery and Paper Roll
01
To Insert the thermal paper roll into the S900 terminal: Pull
lever on the terminal to open the cover (as highlighted).
02
Insert paper roll leaving at least 1cm exposed and close the cover.
03
To insert the battery, turn the S900 terminal over so the battery cover latch
is visible.
Pull the latch down and towards you and carefully remove the battery
cover away from the terminal.
04
Place the battery into the battery compartment making sure the contact
points of the battery align with the connectors of the terminal (as
highlighted).
05
Once the battery is in place, clip the battery cover back onto the terminal.
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