Partner SP-1030 User manual
POS Terminal
SP-1030
Service Manual
i
Copyright
This publication, including all photographs, illustrations and software, is protected under international
copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be
reproduced without written consent of the author.
Disclaimer
The information in this document is subject to change without notice. The manufacturer makes no representa-
tions or warranties with respect to the contents hereof and specically disclaims any implied warranties of
merchantability or tness for any particular purpose. The manufacturer reserves the right to revise this publi-
cation and to make changes from time to time in the content hereof without obligation of the manufacturer to
notify any person of such revision or changes.
Trademark recognition
All product names used in this manual are the properties of their respective owners and are acknowledged.
About this manual
The service manual provides service information for the SP-1030. This manual is designed to help train
service personnel to locate and x failing parts on the machine.
This manual consists of the following sections:
Chapter 1 Getting Started:
This section covers unpacking and checking the package contents, and identifying components.
Chapter 2 BIOS Setup Utility:
The BIOS chapter provides information on navigating and changing settings in the BIOS Setup
Utility.
Chapter 3 Installing Drivers and Software:
This chapter provides information for installing drivers.
Chapter 4 Locating the Problem:
Refer to this chapter to locate the failing part or cause of the problem that requires servicing.
Chapter 5 Replacing Field Replaceable Units (FRUs):
This chapter provides drawings and instructions to replace all FRUs.
Appendix: Optional Components, Exploded Diagram, and Parts List:
The appendix includes an exploded diagram of the machine and the parts list and order number for
each part.
Safety information
Before servicing the machine, read the safety information under “Chapter 5 - Safety and precautions” .
Revision history
Version 1.0, November 2014
ii
FCC Statement
This device has been tested and found to comply with the limits for a Class A digital device, pursuant to part
15 of the FCC Rules, these limits are designed to provide reasonable protection against harmful interference
when the device is operated in a commercial environment. This device generates, uses and can radiate fre-
quency energy and, if not installed and used in accordance with this manual, may cause harmful interference
to radio communications. Operation of this device in a residential area is likely to cause harmful interference
in which case the user will be required to correct the interference at his/her own expense.
FCC WARNING
Changes or modications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the device.
Best Management Practice (BMP) for Perchlorate Materials in
California States
This device includes perchlorate in the lithium battery.
Perchlorate material-special handling may apply when handling this device.
For detail, refer to http://www.dtsc.ca.gov/hazardouswaste/perchlorate.
Vermont Mercury Management Rules
LCD display lamps contain mercury. Dispose of them properly.
CE Mark
This device complies with the requirements of the EEC directive 2004/108/EC with regard to “Electromag-
netic compatibility” and 2006/95/EC with regard to “Low Voltage Directive”.
Legislation and WEEE Symbol
2002/96/EC Waste Electrical and Electronic Equipment Directive on the treatment, collection, recycling and
disposal of electric and electronic devices and their components.
The crossed-out wheeled bin symbol on the device means that it should not be disposed of with other waste
at the end of its working life. Instead, the device should be delivered to a waste collection center for activation
of the treatment, collection, recycling and disposal procedure.
To prevent possible harm to the environment or human health from uncontrolled waste disposal, please
separate this device from other types of waste and recycle it responsibly to promote the sustainable reuse of
material resources.
Business users should contact their supplier and check the terms and conditions of the purchase contract
regarding its disposal.
It should not be mixed with other commercial waste for disposal.
iii
TABLE OF CONTENTS
CHAPTER 1 GETTING STARTED................................................ 1
Unpacking the machine .................................................................................1
Identifying components .................................................................................2
Connector pin dene......................................................................................5
CHAPTER 2 BIOS SETUP............................................................ 9
About the Setup Utility ...................................................................................9
Entering the Setup Utility ........................................................................10
BIOS navigation keys ..............................................................................10
Using BIOS .............................................................................................11
Main Screen.................................................................................................12
Advanced Settings .......................................................................................13
ACPI Settings ..........................................................................................14
CPU Conguration...................................................................................15
SATA Conguration..................................................................................16
USB Conguration ...................................................................................17
Super IO Conguration ............................................................................18
Serial Port x Conguration.......................................................................19
H/W Monitor.............................................................................................20
CPU PPM Conguration ..........................................................................21
Chipset Settings...........................................................................................22
System Agent (SA) Conguration ............................................................22
PCH IO Conguration ..............................................................................23
USB Conguration ...................................................................................24
Graphics Conguration ............................................................................25
Memory Conguration .............................................................................27
Security Settings ..........................................................................................28
Boot Settings................................................................................................29
Save & Exit...................................................................................................30
CHAPTER 3 INSTALLING DRIVERS AND SOFTWARE............ 31
Driver auto installation..................................................................................31
Intel Chipset Driver.......................................................................................32
Intel Chipset Graphics Driver .......................................................................34
LAN Driver....................................................................................................36
Touch Screen Driver.....................................................................................38
Calibrating the touchscreen .....................................................................43
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CHAPTER 4 LOCATING THE PROBLEM .................................. 45
General checkout guidelines........................................................................45
Cash drawer checkout .................................................................................45
LCD symptoms.............................................................................................46
Touch screen symptoms ..............................................................................47
Power symptoms..........................................................................................47
Network symptoms.......................................................................................47
USB symptoms ............................................................................................48
Peripheral-device symptoms........................................................................48
Boot symptoms ............................................................................................48
Mainboard jumper ........................................................................................49
Mainboard connectors..................................................................................51
Panel control board connectors ...................................................................51
CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS (FRUs)
..................................................................................................... 53
Safety and precautions ................................................................................53
Before you begin..........................................................................................54
Replacing parts ............................................................................................54
MSR .............................................................................................................55
Customer Display.........................................................................................55
HDD .............................................................................................................56
SP-1030 Panel.............................................................................................57
Panel Back Cover ........................................................................................58
Speaker........................................................................................................59
Power Button................................................................................................60
Heatsink .......................................................................................................61
USB Port and Audio Port..............................................................................61
Memory ........................................................................................................62
Battery..........................................................................................................62
CPU..............................................................................................................63
I/O Shield .....................................................................................................64
Mainboard ....................................................................................................65
Panel Control Board.....................................................................................65
Fan...............................................................................................................66
Panel Bracket...............................................................................................66
Touch Panel, LCD Panel ..............................................................................67
APPENDIX PART LIST AND SPECIFICATION........................... 69
Part list .........................................................................................................70
Specications...............................................................................................71
v
LIST OF FIGURES
Figure 1.1 Unpacking the machine ......................................................... 1
Figure 1.2 Front-right view ...................................................................... 2
Figure 1.3 Rear view............................................................................... 3
Figure 1.4 SP-1030 I/O connectors......................................................... 4
Figure 2.1 Main BIOS screen................................................................ 10
Figure 2.2 Main Screen......................................................................... 12
Figure 2.3 Advanced Settings Screen................................................... 13
Figure 2.4 ACPI Settings sub-menu...................................................... 14
Figure 2.5 CPU Conguration sub-menu.............................................. 15
Figure 2.6 SATA Conguration sub-menu............................................. 16
Figure 2.7 USB Conguration sub-menu .............................................. 17
Figure 2.8 Super IO Conguration sub-menu ....................................... 18
Figure 2.9 Serial Port x Conguration sub-menu.................................. 19
Figure 2.10 Hardware Monitor sub-menu ............................................. 20
Figure 2.11 CPU PPM Conguration sub-menu ................................... 21
Figure 2.12 Chipset Settings Screen .................................................... 22
Figure 2.13 System Agent (SA) Conguration sub-menu ..................... 22
Figure 2.14 PCH IO Conguration sub-menu ....................................... 23
Figure 2.15 USB Conguration sub-menu ............................................ 24
Figure 2.16 Graphics Conguration sub-menu ..................................... 25
Figure 2.17 Memory Conguration sub-menu....................................... 27
Figure 2.18 Security Settings Screen.................................................... 28
Figure 2.19 Boot Settings Screen ......................................................... 29
Figure 2.20 Save & Exit Screen............................................................ 30
Figure 4.1 Connecting a cash drawer ................................................... 46
Figure 4.2 SP-1030 mainboard jumper................................................. 49
Figure 4.3 SP-1030 mainboard connectors .......................................... 51
Figure 4.4 SP-1030 panel control board connectors............................. 51
Figure 6.1 Exploded diagram main parts .............................................. 69
vi
1
CHAPTER 1
GETTING STARTED
This chapter describes the procedures from unpacking the SP-1030, to powering it on. The following topics
are described.
• Unpacking the machine on page 1
• Identifying components on page 2
Unpacking the machine
It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned
for service. Please un-pack and re-pack the machine terminal as shown in Figure 1.1.
Figure 1.1 Unpacking the
machine
2 CHAPTER 1 GETTING STARTED
Identifying components
This section describes the parts and connectors on the machine.
1 2
Figure 1.2 Front-right view
Component Description
115-inch TFT LCD
2 LED Power Indicator
3 IO Panel
4 HDD Compartment
5 Power Button
3 54
Front-right view
Table of contents
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