Panasonic KX-NS500 User manual

Hybrid IP-PBX

Model No. KX-NS500

Installation Manual

Thank you for purchasing this Panasonic product.

Please read this manual carefully before using this product and save this manual for future use.

In particular, be sure to read "1.1 For Your Safety (Page 18)" before using this product.

KX-NS500: PFMPR Software File Version 004.20000 or later

Manuals and supporting information are provided on the Panasonic Web site at:

http://panasonic.net/pcc/support/pbx/

System Components

System Components for KX-NS500

Category Model No. Description

Main Unit KX-NS500 Main Unit

Activation Key Codes*1 KX-NSE101 Activation Key for Mobile Extension for 1 User (1

Mobile User)

KX-NSE105 Activation Key for Mobile Extension for 5 Users (5

Mobile Users)

KX-NSE110 Activation Key for Mobile Extension for 10 Users (10

Mobile Users)

KX-NSE120 Activation Key for Mobile Extension for 20 Users (20

Mobile Users)

KX-NSE201 Activate 1 IP-CS for expansion to 8ch Distributed type

of Activation key (1 IP-CS channel expansion)

KX-NSE205 Activate 5 IP-CS for expansion to 8ch Distributed type

of Activation key (5 IP-CS channel expansion)

KX-NSE210 Activate 10 IP-CS for expansion to 8ch Distributed type

of Activation key (10 IP-CS channel expansion)

KX-NSE220 Activate 20 IP-CS for expansion to 8ch Distributed type

of Activation key (20 IP-CS channel expansion)

KX-NSM102 2-Channel IP Trunk Activation Key (2 IP Trunk)

KX-NSM104 4-Channel IP Trunk Activation Key (4 IP Trunk)

KX-NSM108 8-Channel IP Trunk Activation Key (8 IP Trunk)

KX-NSM116 16-Channel IP Trunk Activation Key (16 IP Trunk)

KX-NSM201 1-Channel IP Softphone/IP Proprietary Telephone/

P-SIP Extension Activation Key (1 IPSoftphone/IP PT/

SIP-MLT/P-SIP)

KX-NSM205 5-Channel IP Softphone/IP Proprietary Telephone/

P-SIP Extension Activation Key (5 IPSoftphone/IP PT/

SIP-MLT/P-SIP)

KX-NSM210 10-Channel IP Softphone/IP Proprietary Telephone/

P-SIP Extension Activation Key (10 IPSoftphone/IP

PT/SIP-MLT/P-SIP)

KX-NSM220 20-Channel IP Softphone/IP Proprietary Telephone/

P-SIP Extension Activation Key (20 IPSoftphone/IP

PT/SIP-MLT/P-SIP)

KX-NSM501 1-Channel IP Proprietary Telephone/P-SIP Extension

Activation Key (1 IP PT/SIP-MLT/P-SIP)

KX-NSM505 5-Channel IP Proprietary Telephone/P-SIP Extension

Activation Key (5 IP PT/SIP-MLT/P-SIP)

2 Installation Manual

System Components

Category Model No. Description

KX-NSM510 10-Channel IP Proprietary Telephone/P-SIP Extension

Activation Key (10 IP PT/SIP-MLT/P-SIP)

KX-NSM520 20-Channel IP Proprietary Telephone/P-SIP Extension

Activation Key (20 IP PT/SIP-MLT/P-SIP)

KX-NSM701 1-Channel SIP Extension Activation Key (1 SIP

Extension)

KX-NSM705 5-Channel SIP Extension Activation Key (5 SIP

Extension)

KX-NSM710 10-Channel SIP Extension Activation Key (10 SIP

Extension)

KX-NSM720 20-Channel SIP Extension Activation Key (20 SIP

Extension)

KX-NSN001 Activation Key for One-look Network (One-look

Network)

KX-NSN002 Activation Key for QSIG Network (QSIG Network)

KX-NSU002 Activation Key for Two-way Recording Control

(Two-way REC Control)

KX-NSU003 Activation Key for Message Backup (Message

Backup)

KX-NSU102 2-Channel Unified Messaging Activation Key (2 UM

Port)

KX-NSU104 4-Channel Unified Messaging Activation Key (4 UM

Port)

KX-NSU201 Activation Key for Unified Messaging E-mail

Notification for 1 User (UM/E-mail 1 User)

KX-NSU205 Activation Key for Unified Messaging E-mail

Notification for 5 Users (UM/E-mail 5 Users)

KX-NSU210 Activation Key for Unified Messaging E-mail

Notification for 10 Users (UM/E-mail 10 Users)

KX-NSU220 Activation Key for Unified Messaging E-mail

Notification for 20 Users (UM/E-mail 20 Users)

KX-NSU299 Activation Key for Unified Messaging E-mail

Notification for All Users (UM/E-mail All Users)

KX-NSU301 Activation Key for Two-way Recording for 1 User (2way

REC 1 User)

KX-NSU305 Activation Key for Two-way Recording for 5 Users

(2way REC 5 Users)

KX-NSU310 Activation Key for Two-way Recording for 10 Users

(2way REC 10 Users)

KX-NSU320 Activation Key for Two-way Recording for 20 Users

(2way REC 20 Users)

Installation Manual 3

System Components

Category Model No. Description

KX-NSU399 Activation Key for Two-way Recording for All Users

(2way REC All Users)

KX-NSA010 Activation Key for CA Thin Client Server Connection

(CA Thin Client)

KX-NSA020 Activation Key for Multiple CSTA Connection (CSTA

Multiplexer)

KX-NSA201 Activation Key for CA PRO for 1 User (CA Pro 1 user)

KX-NSA205 Activation Key for CA PRO for 5 Users (CA Pro 5

users)

KX-NSA210 Activation Key for CA PRO for 10 Users (CA Pro 10

users)

KX-NSA240 Activation Key for CA PRO for 40 Users (CA Pro 40

users)

KX-NSA249 Activation Key for CA PRO for 128 Users (CA Pro 128

users)

KX-NSA301 Activation Key for CA ACD Monitor for 1 ICD

Supervisor (CA Supervisor)

KX-NSA401 Activation Key for CA Operator Console (CA Console)

KX-NSA901 Activation Key for CA Network Plug-in for 1 User (CA

Network 1 user)

KX-NSA905 Activation Key for CA Network Plug-in for 5 Users (CA

Network 5 users)

KX-NSA910 Activation Key for CA Network Plug-in for 10 Users (CA

Network 10 users)

KX-NSA940 Activation Key for CA Network Plug-in for 40 Users (CA

Network 40 users)

KX-NSA949 Activation Key for CA Network Plug-in for 128 Users

(CA Network 128 users)

KX-NSB0001 Activation Key for Poltys C. Bridge (Poltys C. Bridge)

KX-NSB0002 Activation Key for PSDN Option-1 (PSDN Option-1)

KX-NSB0003 Activation Key for PSDN Option-2 (PSDN Option-2)

KX-NSB0004 Activation Key for Poltys CCAccounting

KX-NSB0005 Activation Key for Poltys CCAccounting A.L.

KX-NSB0006 Activation Key for Poltys CCAcc. Enterprise

KX-NSB0007 Activation Key for Poltys CCAcc. Enterprise A.L.

KX-NSB0008 Activation Key for Poltys CCView

KX-NSB0009 Activation Key for Poltys CCView A.L.

KX-NSB0010 Activation Key for Poltys CCView add. PBX

KX-NSB0011 Activation Key for Poltys CCView add. PBX A.L.

4 Installation Manual

System Components

Category Model No. Description

KX-NSB0012 Activation Key for Poltys Number notice

KX-NSB0013 Activation Key for Poltys Number notice A.L.

KX-NSB0014 Activation Key for Poltys CCRecord SIP (4 Ports)

KX-NSB0016 Activation Key for Poltys CCRecord SIP A.L. (4 Ports)

KX-NSB0101 Activation Key for Poltys CA RCS-Start for 1 User

(Poltys CA RCS-Start 1 user)

KX-NSB0105 Activation Key for Poltys CA RCS-Start for 5 Users

(Poltys CA RCS-Start 5 users)

KX-NSB0110 Activation Key for Poltys CA RCS-Start for 10 Users

(Poltys CA RCS-Start 10 users)

KX-NSB0149 Activation Key for Poltys CA RCS-Start for 128 Users

(Poltys CA RCS-Start 128 users)

KX-NSB0201 Activation Key for Poltys CA RCS-Extend for 1 User

(Poltys CA RCS-Extend 1 user)

KX-NSB0205 Activation Key for Poltys CA RCS-Extend for 5 Users

(Poltys CA RCS-Extend 5 users)

KX-NSB0210 Activation Key for Poltys CA RCS-Extend for 10

Users (Poltys CA RCS-Extend 10 users)

KX-NSB0249 Activation Key for Poltys CA RCS-Extend for 128

Users (Poltys CA RCS-Extend 128 users)

KX-NSB0404 Activation Key for Poltys CCRecord Analogue (4 users)

KX-NSB0408 Activation Key for Poltys CCRecord Analogue (8 users)

KX-NSB0412 Activation Key for Poltys CCRecord Analogue (12

users)

KX-NSB0416 Activation Key for Poltys CCRecord Analogue (16

users)

KX-NSB0424 Activation Key for Poltys CCRecord Analogue (24

users)

KX-NSB0504 Activation Key for Poltys CCRecord Analogue A.L. (4

users)

KX-NSB0508 Activation Key for Poltys CCRecord Analogue A.L. (8

users)

KX-NSB0512 Activation Key for Poltys CCRecord Analogue A.L. (12

users)

KX-NSB0516 Activation Key for Poltys CCRecord Analogue A.L. (16

users)

KX-NSB0524 Activation Key for Poltys CCRecord Analogue A.L. (24

users)

KX-NSB0608 Activation Key for Poltys CCRecord Digital (8 users)

KX-NSB0616 Activation Key for Poltys CCRecord Digital (16 users)

Installation Manual 5

System Components

Category Model No. Description

KX-NSB0624 Activation Key for Poltys CCRecord Digital (24 users)

KX-NSB0708 Activation Key for Poltys CCRecord Digital A.L. (8

users)

KX-NSB0716 Activation Key for Poltys CCRecord Digital A.L. (16

users)

KX-NSB0724 Activation Key for Poltys CCRecord Digital A.L. (24

users)

KX-NSB0801 Activation Key for Poltys CCRecord PRI (1 Port)

KX-NSB0802 Activation Key for Poltys CCRecord PRI (2 Ports)

KX-NSB0901 Activation Key for Poltys CCRecord PRI A.L. (1 Port)

KX-NSB0902 Activation Key for Poltys CCRecord PRI A.L. (2 Ports)

KX-NSB1001 Activation Key for Poltys CCView Supervisor

KX-NSB1005 Activation Key for Poltys CCView Supervisor (5 user

Bundle)

KX-NSB1101 Activation Key for Poltys CCView Supervisor A.L.

KX-NSB1105 Activation Key for Poltys CCView Supervisor A.L. (5

user Bundle)

KX-NSB1201 Activation Key for Poltys CCView CRM P-up

KX-NSB1205 Activation Key for Poltys CCView CRM P-up (5 user

Bundle)

KX-NSB1301 Activation Key for Poltys CCView CRM P-up A.L.

KX-NSB1305 Activation Key for Poltys CCView CRM P-up A.L. (5

user Bundle)

KX-NSB1401 Activation Key for Poltys CCAgent

KX-NSB1405 Activation Key for Poltys CCAgent (5 user Bundle)

KX-NSB1501 Activation Key for Poltys CCAgent A.L.

KX-NSB1505 Activation Key for Poltys CCAgent A.L. (5 user Bundle)

KX-NSF101 Activation Key for CTI interface (CTI interface)

KX-NSF201 Activation key for Built-in ACD Report, Announcement

of waiting number for Queuing (Call Centre Feature

Enhancement)

Physical Cards

DSP Card Slot KX-NS5110 VoIP DSP Card (S Type) (DSP S)

KX-NS5111 VoIP DSP Card (M Type) (DSP M)

KX-NS5112 VoIP DSP Card (L Type) (DSP L)

6 Installation Manual

System Components

Category Model No. Description

SD Memory Cards

Slot

KX-NS5134 SD Memory Card (XS Type) (SD XS)

KX-NS5135 SD Memory Card (S Type) (SD S)

KX-NS5136 SD Memory Card (M Type) (SD M)

Expansion Master

Slot

KX-NS5130 Expansion Master Card (EXP-M)

Remote Card Slot KX-TDA0196 Remote Modem Card (RMT)

Trunk/Doorphone

Slot

KX-NS5162 Doorphone Interface Card (DPH2)

KX-NS5180 6-port Analogue Trunk Card (LCOT6)

KX-NS5282*2 2-Port BRI Card (BRI2)

KX-NS5284 4-Port BRI Card (BRI4)

KX-NS5290 PRI Card (PRI23)

KX-NS5290CE PRI30/E1 Card (PRI30/E1)

Extension Slot KX-NS5170 4-Port Digital Hybrid Extension Card (DHLC4)

KX-NS5171 8-Port Digital Extension Card (DLC8)

KX-NS5172 16-port Digital Extension Card (DLC16)

KX-NS5173 8-Port SLT Card (MCSLC8)

KX-NS5174 16-Port SLT Card (MCSLC16)

Proprietary Equipment KX-A228 S/M-type Back-up Battery Cable

*1 Note that the types of activation keys are subject to change without notice. For CA activation keys, refer to the documentation for

CA.

*2 This card is not available in some countries/areas.

System Components for Expansion Unit

Category Model No. Description

SPR KX-NS520 Expansion Unit

Trunk/Doorphone Slot KX-NS5162 Doorphone Interface Card (DPH2)

KX-NS5180 6-port Analogue Trunk Card (LCOT6)

KX-NS5282*1 2-Port BRI Card (BRI2)

KX-NS5284 4-Port BRI Card (BRI4)

KX-NS5290 PRI Card (PRI23)

KX-NS5290CE PRI30/E1 Card (PRI30/E1)

Installation Manual 7

System Components

Category Model No. Description

Extension Slot KX-NS5170 4-Port Digital Hybrid Extension Card (DHLC4)

KX-NS5171 8-Port Digital Extension Card (DLC8)

KX-NS5172 16-port Digital Extension Card (DLC16)

KX-NS5173 8-Port SLT Card (MCSLC8)

KX-NS5174 16-Port SLT Card (MCSLC16)

*1 This card is not available in some countries/areas.

Equipment Compatibility for Main Unit

The PBX supports the following equipment:

Cell Stations

DECT

•DECT 2-Channel Cell Stations Unit Using DLC Card for DECT Portable Station (KX-TDA0155CE)

•DECT 8-Channel Cell Stations Unit Using DLC Card for DECT Portable Station (KX-TDA0158CE)

•DECT 8-Channel IP Cell Station Unit Using a V-IPCS4 Card for DECT Portable Station

(KX-NCP0158CE)

•DECT 4-Channel IP Cell Station Unit Using a V-IPCS4 Card for DECT Portable Station (KX-NS0154CE)

2.4 GHz CS

•2.4 GHz 2-Channel Cell Stations Unit Using DLC Card for 2.4 GHz Portable Station (KX-TDA0151)

SIP based DECT

•DECT Cell Station Unit (SIP) Using a V-UTEXT32 Card for DECT Portable Station (SIP) (KX-UDS124)

Doorphones

•Doorphone (KX-T30865, KX-T7765)

Telephones

Panasonic Proprietary Telephones

•IP proprietary telephones (e.g., KX-NT300 series, KX-NT500 series)

•Digital proprietary telephone (e.g., KX-DT300 series, KX-DT500 series, KX-T7600 series)

•Analogue proprietary telephone (e.g., KX-T7700 series)

•DSS Console (e.g., KX-DT390, KX-DT590, KX-T7640)

•IP softphones (e.g., KX-NCS8100)

•Portable stations (e.g., KX-TCA364, KX-WT115)

SIP Phones

•KX-UT series SIP phones (e.g., KX-UT133, KX-UT248, KX-UT670)

•KX-UDT series portable stations (e.g., KX-UDT111)

•KX-HDV series SIP phones

•KX-TGP600 SIP cordless phones

•IP conferencing phones (e.g., KX-NT700)

•Third party SIP phones (SIP hardphones/SIP softphones)

Other

•Single line telephones

Note

•For the equipment (e.g., Add-on Key Module, USB Module, Headset) that can be connected to a

particular telephone, refer to the telephone’s manual.

8 Installation Manual

System Components

•For other equipment that can be connected to the PBX, refer to "2.1.2 System Connection Diagram".

•The PBX does not support the following Panasonic proprietary telephones:

–KX-NT136 IP proprietary telephone

–KX-NT400 IP proprietary telephone

–KX-HGT100 SIP telephone

–KX-TDA0300 PC Console

–KX-TDA0350 PC Phone

–KX-T7000 series proprietary telephone

–KX-T7200 series proprietary telephone

–KX-T7300 series proprietary telephone

•Operation of the KX-NS0154 depends on the PBX software file version and the firmware version of the

KX-NS0154. You can confirm the compatibility on the Panasonic Web site:

http://panasonic.net/pcc/support/pbx

Trunk Adaptors

•E1 Trunk Adaptor (KX-NS8188)

•PRI Adaptor (KX-NS8290)

Equipment Compatibility for Expansion Unit

You can connect supported Expansion Units to expand the usage of legacy terminals and trunks.

If an Expansion Unit is connected to the Main Unit, the following equipment is also supported.

Cell Stations

DECT

•2-Channel Cell Station Unit Using a DHLC/DLC Card (PT-interface CS) for DECT Portable Station

(KX-TDA0155CE)

•8-Channel High-density Cell Station Unit Using a DHLC/DLC Card (PT-interface CS) for DECT Portable

Station (KX-TDA0158CE)

2.4 GHz CS

•2-Channel Cell Station Unit Using a DHLC/DLC Card (PT-interface CS) for 2.4 GHz Portable Station

(KX-TDA0151)

Telephones

Panasonic Proprietary Telephones

•Digital Proprietary Telephone (e.g., KX-DT300 series, KX-DT500 series, and KX-T7600 series)

•Portable Station (e.g., KX-TD7600 series, KX-TCA series)

•DSS Console (e.g., KX-DT390, KX-DT590, KX-T7640)

•Analogue Proprietary Telephone (e.g., KX-T7700 series)

Note

The following Panasonic proprietary telephones are not available even if an expansion unit is connected:

•KX-TDA0300 PC Console

•KX-TDA0350 PC Phone

•KX-T7000 series proprietary telephone

•KX-T7200 series proprietary telephone

•KX-T7300 series proprietary telephone

Voice Processing System

Voice Processing System (e.g., KX-TVM series)

Installation Manual 9

System Components

Notice

•This PBX supports SIP extensions. However, some PBX features may not be available depending on the

type of telephone.

•Under power failure conditions, the connected telephones may not operate. Please ensure that a separate

telephone, not dependent on local power, is available for emergency use.

•Prior to connection of this product, please verify that the intended operating environment is supported.

Satisfactory performance cannot be guaranteed for the following:

–interoperability and compatibility with all devices and systems connected to this product

–proper operation and compatibility with services provided by telecommunications companies over

connected networks

Note

•Some optional hardware, software, and features are not available in some countries/areas. Please

consult your certified Panasonic dealer for more information.

•In this manual, the suffix of each model number (e.g., KX-NS500NE) is omitted unless necessary.

List of Abbreviations

•CA ® Communication Assistant

•IP-PT ® IP Proprietary Telephone

•PS ® Portable Station

•SIP Extension ® Extensions of the PBX which use Session Initiation Protocol for communication.

•SLT ® Single Line Telephone

•S-PS ® SIP-CS compatible Portable Station

•APT ® Analogue Proprietary Telephone

•DPT ® Digital Proprietary Telephone

•SIP-CS ® SIP based DECT Cell Station unit

•IP-CS ® IP Cell Station unit

•P-SIP ® Panasonic SIP Phones (KX-HDV series/KX-TGP600)

10 Installation Manual

System Components

Other manuals for KX-NS500

Table of contents

Other Panasonic PBX manuals

Panasonic

Panasonic KX-NCP500 User manual

Panasonic

Panasonic KX-TD500 User manual

Panasonic

Panasonic KX- TAW848 User manual

Panasonic

Panasonic HYBRID IP-PBX KX-TDA100 User manual

Panasonic

Panasonic KX- TAW848 User manual

Panasonic

Panasonic KX-TDA15 User manual

Panasonic

Panasonic KX-TDE600GR User manual

Panasonic

Panasonic KX-TEB308 Specification sheet

Panasonic

Panasonic KX-NS1000 User manual

Panasonic

Panasonic HYBRID IP-PBX KX-TDA200 User manual

Panasonic

Panasonic KX-TEB308 User manual

Panasonic

Panasonic KX-NCP500 User manual

Panasonic

Panasonic KX-TD612NZ User manual

Panasonic

Panasonic KX-TDA150 User manual

Panasonic

Panasonic KX-NS300 Owner's manual

Panasonic

Panasonic HYBRID IP-PBX KX-TDA100 Specification sheet

Panasonic

Panasonic KX-TDE100 Owner's manual

Panasonic

Panasonic HYBRID IP-PBX KX-TDA200 User manual

Panasonic

Panasonic KX-TD816C User manual

Panasonic

Panasonic KX-TD500BX User manual

Panasonic

Panasonic KX-TDE100 User manual

Panasonic

Panasonic KX-TDE100 Owner's manual

Panasonic

Panasonic KX-TDA30 User manual

Panasonic

Panasonic KX-NS500 Owner's manual

Popular PBX manuals by other brands

Allo.com

Allo.com Nano 2 user manual

ZYCOD

ZYCOD ZX50 user manual

LV switch

LV switch IPPBX800 Quick user guide

Edge-Core

Edge-Core VST3305 Quick installation guide

Rauland-Borg

Rauland-Borg Telecenter IV Installation

Grandstream Networks

Grandstream Networks UCM6208 Quick installation guide

ATCOM

ATCOM IPPBX IP02 user manual

bintec elmeg

bintec elmeg elmeg hybird 600 installation guide

MCK

MCK EXTender PBXgateway Quick installation guide

NEC

NEC SL1000 Features and specifications manual

Epygi

Epygi Quadro Quadro 2xi Specifications

SMC Networks

SMC Networks TigerVoIP SMCPBX10 Specifications

AGFEO

AGFEO AC 14 analog operating manual

Nortel

Nortel QSY22 manual

Epygi

Epygi Quadro Quadro 4xa Specifications

Samsung

Samsung NX-308 Programming & installation manual

SpectraLink

SpectraLink Link 3000 Installation and setup

Allo.com

Allo.com Nano 2 user manual