Olympus CAMEDIA C-5050 Zoom Setup guide

DIGITAL TECHNICAL SUPPORT

OLYMPUS IMAGING AMERICA INC.

(888) 553-4448

http://support.olympusamerica.com

Olympus Imaging America Inc. Page 1of 2 Last updated on October 13, 2005

OLYMPUS C-5050 ZOOM AND C-730 ULTRA ZOOM

REPAIR SERVICE ADVISORY

It has recently come to our attention that a limited number of C-5050 Zoom and C-730UZ

cameras may exhibit the following symptoms:

In picture taking mode, the camera will produce pictures that are of a gray or

purple tone or the pictures will be completely black. If the LCD monitor (or

the C-730UZ electronic viewfinder) is used to compose the picture, the

preview display will also be dark.

NOTE: This problem may be accelerated if the product is frequently exposed to hot and humid

environments.

We sincerely apologize if you experience this problem. In response, Olympus Imaging America

Inc. will cover all costs involved in repair service in order to bring the product back to full

working specifications. Olympus Imaging America Inc will extend the repair service coverage

for this defect for up to four years from the purchase date of your product. The following

facilities are equipped to service Olympus digital camera products in the United States:

Olympus Imaging America Inc.

400 Rabro Drive

Hauppauge, NY 11788-4258

OR

Olympus Imaging America Inc.

10805 Holder Street Suite 170

Cypress, CA 90630-5145

An Olympus representative will work with you to determine if your product requires service and

to provide you with complete product repair instructions if needed. Please give us a call at (888)

553-4448, Monday through Friday from 8 am to 10 pm Eastern Time. If you would like to

correspond with us via e-mail, please send your message to: [email protected].

This policy applies to products distributed in North America by Olympus Imaging America Inc.

For products distributed outside of North America, please visit the Olympus homepage

(www.olympus.com) to find the distributor in your area.

DIGITAL TECHNICAL SUPPORT

OLYMPUS IMAGING AMERICA INC.

(888) 553-4448

http://support.olympusamerica.com

Olympus Imaging America Inc. Page 2of 2 Last updated on October 13, 2005

QUESTIONS & ANSWERS

Q: How will I know if my camera will experience this defect?

A: Please get your model and serial number information and contact an Olympus representative.

We will check to see if your camera falls within the range of products effected.

Q: My camera is not experiencing this problem now but I’d like to have it serviced anyway.

Would this be OK?

A: Please first have an Olympus representative check that your camera is affected. We typically

have an increase in repair volume in November and December due to the holidays. If your

camera is functioning properly now, we would prefer that you hold off on repair service until

after January 2006. At that time, we will repair the defect even if your product is not

exhibiting the problem.

Q: I previously experienced problems with my camera like described and had to pay to have my

camera repaired. This doesn’t seem fair. Can you do anything for me?

A: Please contact an Olympus representative to discuss your situation.

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