Nortel Observe User manual

The main menu offers the following choices:

1) Enter ID, followed by the # key

2) Start observing first valid position

*) Disconnect

If you select either 1 or 2 from the main menu

and then start to observe a call, you have the

following menu choices:

4) Observe previous ID (go back)

5) Play ID (play the ID that you have selected,

for example, "Position ID 1234")

6) Observe next ID (go forward)

*) Go back to previous menu

Nortel Networks Remote Agent Observe Quick Reference Card

non-Symposium Call Center Server version

Copyright © 2004 Nortel Networks All rights reserved.

Document issue: Standard 1.0 January 2004. For soft copy release only.

Supervisor Feature

While listening on a call:

1) Press 2 followed by 1 to join in and participate in the call.

2) Press 3 to return to listen-only mode.

Note: This supervisor feature is only available if enabled

by your system administrator.

Other manuals for Observe

1

This manual suits for next models

1

Other Nortel Software manuals

Nortel

Nortel Agent User manual

Nortel

Nortel TAPI Dimensions

Nortel

Nortel AS 5300 User manual

Nortel

Nortel Contact Recording User manual

Nortel

Nortel Norstar ICS Remote Tools 11 User manual

Nortel

Nortel Voice Mail Setup guide

Nortel

Nortel 3456 User manual

Nortel

Nortel VPN Client Instruction Manual

Nortel

Nortel Alteon OS 40M2420 Operating manual

Nortel

Nortel NN42340-100 User manual

Nortel

Nortel Voice Mail User manual

Nortel

Nortel Manager Instruction Manual

Nortel

Nortel Quality Monitoring User manual

Nortel

Nortel Optivity Switch Guide

Nortel

Nortel ICB Service manual

Nortel

Nortel Web OS Switch Software User guide

Nortel

Nortel VoIP Gateway User manual

Nortel

Nortel Symposium Agent User manual

Nortel

Nortel TAPI User manual

Nortel

Nortel NA Operation manual

Nortel

Nortel TAPI User manual

Nortel

Nortel Business Communications Manager (BCM) &... User manual

Nortel

Nortel MCC 3100 User manual

Nortel

Nortel CTI ToolKit User manual

Popular Software manuals by other brands

COMPRO

COMPRO COMPROFM manual

Muratec

Muratec OFFICEBRIDGE ONLINE user guide

Oracle

Oracle Contact Center Anywhere 8.1 installation guide

Adobe

Adobe 65007312 - Photoshop Lightroom Programmer's guide

Avaya

Avaya NULL One-X for RIM Blackberry user guide

HP

HP ProLiant BL420c user guide

PS Audio

PS Audio PowerPlay Programming manual

Brady

Brady LOCKOUT PRO 3.0 Administrator's guide

Avaya

Avaya Interaction Center user guide

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Guide book

Novell

Novell GROUPWISE 8 - INTERNET AGENT manual

Oracle

Oracle Application 9i Configuration guide

Acer

Acer RDM user guide

Canon

Canon Vixia HF21 instruction manual

Canon

Canon ZR950 instruction manual

Samsung

Samsung Auto Backup user manual

Polycom

Polycom Vortex EF2201 Application note

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c user manual