Nortel Observe User manual

The main menu offers the following choices:

1) Enter ID, followed by the # key

2) Start observing first valid position

*) Disconnect

If you select either 1 or 2 from the main menu

and then start to observe a call, you have the

following menu choices:

4) Observe previous ID (go back)

5) Play ID (play the ID that you have selected,

for example, "Position ID 1234")

6) Observe next ID (go forward)

*) Go back to previous menu

Nortel Networks Remote Agent Observe Quick Reference Card

non-Symposium Call Center Server version

Copyright © 2004 Nortel Networks All rights reserved.

Document issue: Standard 1.0 January 2004. For soft copy release only.

Supervisor Feature

While listening on a call:

1) Press 2 followed by 1 to join in and participate in the call.

2) Press 3 to return to listen-only mode.

Note: This supervisor feature is only available if enabled

by your system administrator.

Other manuals for Observe

1

This manual suits for next models

1

Other Nortel Software manuals

Nortel

Nortel Archive User manual

Nortel

Nortel jAZZ X-6000 User manual

Nortel

Nortel 251 Guide

Nortel

Nortel Attendant Console User manual

Nortel

Nortel 1000 Con?guration guide User manual

Nortel

Nortel Alteon OS 42C4911 User guide

Nortel

Nortel INM 3.1 Instruction Manual

Nortel

Nortel LinkPlexer Operator's manual

Nortel

Nortel Norstar ICS Remote Tools 11 User manual

Nortel

Nortel NN-10300-053 User manual

Nortel

Nortel Quality Monitoring User manual

Nortel

Nortel CCT Instruction Manual

Nortel

Nortel Manager Instruction Manual

Nortel

Nortel CallPilot 2.0 User manual

Nortel

Nortel BCM 4.0 Installation and operation manual

Nortel

Nortel VoIP Gateway User manual

Nortel

Nortel TAPI User manual

Nortel

Nortel Attendant PC User manual

Nortel

Nortel Symposium Agent User manual

Nortel

Nortel ICB User manual

Nortel

Nortel TAPI User manual

Nortel

Nortel Observe User manual

Nortel

Nortel Agent User manual

Nortel

Nortel BCM 3.7 User manual

Popular Software manuals by other brands

COMPRO

COMPRO COMPROFM manual

Muratec

Muratec OFFICEBRIDGE ONLINE user guide

Oracle

Oracle Contact Center Anywhere 8.1 installation guide

Adobe

Adobe 65007312 - Photoshop Lightroom Programmer's guide

Avaya

Avaya NULL One-X for RIM Blackberry user guide

HP

HP ProLiant BL420c user guide

PS Audio

PS Audio PowerPlay Programming manual

Brady

Brady LOCKOUT PRO 3.0 Administrator's guide

Avaya

Avaya Interaction Center user guide

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Guide book

Novell

Novell GROUPWISE 8 - INTERNET AGENT manual

Oracle

Oracle Application 9i Configuration guide

Acer

Acer RDM user guide

Canon

Canon Vixia HF21 instruction manual

Canon

Canon ZR950 instruction manual

Samsung

Samsung Auto Backup user manual

Polycom

Polycom Vortex EF2201 Application note

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c user manual