Nortel i2004 User manual
i2004 Internet Telephone - User Guide • © 2000 • NTC51.00.02.24
Version 8-6 • Page 1
The i2004 Internet Telephone
User Guide
February, 2000
i2004 Internet Telephone - User Guide • © 2000 • NTC51.00.02.24
Version 8-6 • Page 2
The i2004 Internet Telephone User Guide
The i2004 Internet Telephone User Guide shows you how to install and operate
your i2004 Internet Telephone.
C
ontents
Page Number
I. Introduction – About the i2004 Internet Telephone
•Input on the i2004 Internet Telephone 4
•The i2004 Internet Telephone 6
•Display Screen 7
•Softkeys 8
•Multiple Line Appearances 9
II. Getting Started
•Installing the i2004 Internet Telephone 10
•Initializing the i2004 Internet Telephone 11
III. Using Your i2004 Internet Telephone
•Making a Call 15
-Off-Hook Dialing 16
-Predialing (On-Hook) 17
•Answering a Call 18
-While Phone is Idle 18
-While on Call Waiting 19
•Placing and Retrieving a Call on Hold 20
•Transferring a Call 21
•Conferencing Calls 22
•Forwarding Calls 25
•Inspect 26
•Do Not Disturb 27
•Message Waiting and Retrieval 28
•Enhanced Features 29
-Directory 29
i2004 Internet Telephone - User Guide • © 2000 • NTC51.00.02.24
Version 8-6 • Page 3
C
ontents
•Call Park 31
-While on an active call 31
-When your phone is idle 32
•Call Pickup 33
•Ring Again 34
•Privacy and Privacy Release 35
i2004 Internet Telephone - User Guide • © 2000 • NTC51.00.02.24
Version 8-6 • Page 4
Input on the i2004 Internet Telephone
Emissions Class A Product
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the
interference at his own expense.
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du
Canada.
Use only with Nortel recommended, approved Limited Power Source; output
rated: 16VAC, 500mA, 50/60Hz.
i2004 Internet Telephone - User Guide • © 2000 • NTC51.00.02.24
Version 8-6 • Page 5
i2004 Internet Telephone - Introduction
Internet Protocol (IP) telephony is the next generation of telecommunication
services that integrates voice and data capabilities to enhance everyday
communications and increase productivity. IP telephony takes advantage of new
high-bandwidth central office technologies to provide any service, anywhere, at
anytime – instantly.
IP telephony brings the power of your desktop computer to your telephone set
and brings dial tone to your personal computer.
Nortel Networks has developed the i2004 Internet Telephone to work on your
corporate local area network (LAN) to deliver voice over IP (VoIP) services. The
i2004 Internet Telephone works in concert with your existing Centrex- or PBX-
based telephone system. (See Figure 1.)
Figure 1
The i2004 Internet Telephone and the Terminal Proxy Server software are built
on H.323 standards established by the International Telecommunications Union
for multimedia communications over packet-based networks such as a corporate
LAN. This means your phone will work in harmony with other IP-based software
and hardware.
The design of the i2004 Internet Telephone includes one-button access to
features like speakerphone, directory, and voicemail and supports the unique
requirements of various users. Additional features and functionality of the i2004
Internet Telephone include its display screen, softkeys, and multiple line
appearances.
i2004 Internet Telephone - User Guide • © 2000 • NTC51.00.02.24
Version 8-6 • Page 6
The i2004 Internet Telephone
The i2004 Internet Telephone includes special keys that provide instant access
to features of the set. (See figure 2.) The use of these keys is discussed in more
detail throughout this User Guide.
Figure 2
6 Programmable feature keys
w/soft-labels
4 Softkeys
Display
Set Lamp
Handsfree key w/LED
Speaker
Goodbye key
Hold key
Headset
key w/LED
Mute
key
w/LED
Navigation
Cluster
Volume Control
Quit key
i2004 Internet Telephone - User Guide • © 2000 • NTC51.00.02.24
Version 8-6 • Page 7
Display Screen
The i2004 Internet Telephone is a feature-rich telephone that has a built-in
display screen for ease of use.
The display screen has three areas to show different types of information. (See
Figure 3.) The top half of the display screen shows the available telephone lines
associated with your i2004 Internet Telephone. Your primary telephone line will
always be associated with the lower right-hand LINE key and is highlighted with
a special green key.
The middle portion of the display screen is the main information area and
identifies incoming callers by name and number (if programmed with Caller ID)
and provides status messages. When the telephone is idle, this display area
identifies the current date and time and reminds you if your phone is forwarded
or blocked from receiving incoming calls.
The lower portion of the display screen provides "on screen" information about
the available features programmed for each softkey on your i2004 Internet
Telephone. These features are easily accessed by pressing the corresponding
keys.
Figure 3
i2004 Internet Telephone - User Guide • © 2000 • NTC51.00.02.24
Version 8-6 • Page 8
Softkeys
The softkeys on the i2004 Internet Telephone add greater versatility and provide
easy access to features that are customized for your current call activity. For
example, while on a call, softkeys offer one-button access to Call Conference
and Call Transfer – no more activation codes to remember! When the phone is
idle, softkey features may include Inspect, Forward and Do Not Disturb. Each
available option is identified on the display screen above the appropriate softkey.
If your i2004 Internet Telephone is programmed with more than four features
(the number of softkeys available), additional features can be accessed through
nested menu options. Pressing MORE… will provide one-button access to the
remainder of the feature list. (See Figure 4.)
Figure 4
i2004 Internet Telephone - User Guide • © 2000 • NTC51.00.02.24
Version 8-6 • Page 9
Multiple Line Appearances
The i2004 Internet Telephone includes six programmable keys for multiple
telephone lines and line appearances that can be updated by your system
administrator. Each unique line and appearance for that line has a dedicated key
assigned to it using the programmable LINE keys. Line key labels display “Line
X” with the primary line labeled “Line 1."
The i2004 Internet Telephone allows for multiple appearances of the same
telephone line. You can have two line appearances of your primary directory
number to facilitate call handling. (See Figure 5.) This feature prevents your
callers from reaching busy signals when you are on another call, and it functions
like Call Waiting. Caller ID is available on your additional line so you will know
who is calling before you interrupt your current call. Now you can choose to pick
up the call, conference it into your current call, or ignore it and allow your caller
to be forwarded to your voicemail!
A single telephone line that is established as a Multiple Appearance Directory
Number (MADN) can appear on multiple phones, making call sharing easier to
manage in a busy office. MADN lines will display the same label across all
terminals that share the line.
The i2004 Internet Telephone includes special features that permit you to
determine the status of the line before accessing it and that provide for call
privacy so other MADN group users do not interrupt your call. Special icons
identify the status of each telephone line: ringing, on hold, or idle.
Figure 5
i2004 Internet Telephone - User Guide • © 2000 • NTC51.00.02.24
Version 8-6 • Page 10
Installing the i2004 Internet Telephone
Before installing your i2004 Internet Telephone, consult your system
administrator to avoid serious damage to the set.
Your system administrator must create a terminal profile and provide you with an
IP address and other information required to initialize the set. Be sure you have
this information before installation.
Connecting the i2004 Internet Telephone
CAUTION – Severe damage will occur if this set is plugged into an ISDN
connection. Consult your system administrator to assure that you are plugging
your set into a 10/100 BaseT Ethernet jack.
To connect the i2004 Internet Telephone, follow these steps:
Step 1: Connect one end of the handset cord to the handset jack
on the telephone base, and connect the other end of the handset
cord to the handset.
Step 2: Connect one end of the line cord to the line cord jack on
the telephone base and the other end of the line cord to an IP voice
network, using a CAT-5 cable with an RJ45 connector.
Step 3: Plug the AC Power adapter into the base of the telephone,
and plug the adapter into the nearest 120V AC (60 Hz) outlet.
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