NHS Xceed SP User manual
Xceed SP / UP Hearing Aid
How to use your new hearing aid
Information
for patients
and carers
Page 2of 18
Volume
Programme Button
(Press and release programme button)
One beep = Programme 1 normal / everyday
Two beeps = Programme 2 ______________
Three beeps = Programme 3 ______________
Four beeps = Programme 4 ______________
Your New Hearing Aid
Xceed SP
Xceed UP
Page 3of 18
Turning your hearing aid ON and OFF
Turn your hearing aid ON by closing the battery door completely with the
battery in place. When the battery door is closed the hearing aid will start
up by playing a jingle.
This indicates that the battery is working, andthe hearing aid is operating.
Turn your hearing aid OFF by opening the battery door slightly until a
“click” is felt.
To preserve the battery, make sure your hearing aid is switched off when
you are not wearing it.
Open the battery compartment fully to allow air to circulate whenever you
are not using your hearing aid, especially at night. When the hearing aid
is switched off it will go back to the default program and volume.
Page 4of 18
Changing batteries
The Xceed SP battery size is P13.
The Xceed UP battery size is P44.
Each battery should last 10 to 14 days. A worn-out battery should be
removed immediately.
When the battery power is low, you will hear 2 beeps, this pre-warning
starts when the battery has only a few hours of operation left. The pre-
warning will be repeated in moderate intervals to indicate it is time to
change the battery.
If the battery runs out the hearing aid turns off. When that happens, a
series of beeps are played to indicate that the hearing aid is no longer
operating.
This is not an indication of a malfunction.
Batteries are available free of charge by contacting the department.
Page 5of 18
Left/Right ear marking
Hearing aids are fitted to the uniqueness of each ear, which means if you
have two hearingaidsthen your left hearing aid is programmed differently
from your right. That is why it is important to distinguish between the left
hearing aid and the right.
In order to easily identify whether it is the left ear or right ear hearing aid,
colour markings may be applied inside the battery door.
Page 6of 18
Putting on your hearing aid with mould
Place the tip of the earmould in your ear canal, twisting slightly, making
sure that the top part of the earmould is pushed behind and under the
fold of your ear.
Gently pull up your ear and press the earmould in the direction of the
ear canal.
With the earmould positioned correctly in your ear, place the hearing aid
behind your ear by lifting its lower part and sliding it over the top of your
ear.
Replacing the tubing
The tubing in the earmould should be replaced when it becomes yellow
or stiff, usually every 6-8 months. This can be done at the Hearing Aid
Repair clinic, please call for an appointment.
Page 7of 18
Lost Hearing Aids
Take care of your hearing aid/s if they are lost or damaged you may be
charged. If this does happen, you will need to call the department for an
appointment.
Avoiding heat, humidity and chemicals
Your hearing aid must never be exposed to extreme heat e.g. left inside
a parked car in the sun. They must never be exposed to a lot of
moisture e.g. steam baths, showers or heavy rain. Nor must they be
dried in microwave ovens or other ovens.
Wipe the batteries carefully if moisture is present as it may affect their
performance.
The chemicals in cosmetics, hairspray, perfume, aftershave lotion,
suntan lotion and insect repellent can damage your hearing aid. You
should always remove your hearing aid before applying such products
and allow time for the product to dry before refitting your hearing aid. If
you use lotion, be sure to wipe your hands dry before putting on your
hearing aid.
Seven easy steps to better hearing
It takes time to adjust to a new hearing aid. How long this adjustment
takes differs from person to person. It will depend on a number of
factors, such as whether you have had a hearing aid before and the
degree of your hearing loss.
1. In the quiet of your home
Try to accustom yourself to all the new sounds. Listen to the many
background sounds and try to identify each sound. Bear in mind that
Page 8of 18
some sounds will seem different from what you are used to. You may
have to learn to identify them again. Note that in time you will get
accustomed to the sounds in your environment.
If using the hearing aid makes you tired, take them off for a little while
and have a rest. Gradually, you will begin to be able to listen for longer
periods of time. Soon, you will be able to wear your hearing aids
comfortably all day long.
2. Conversation with another person
Sit with someone else in a quiet room. Face each other so you can read
facial expressions easily. You may experience new speech sounds,
which can seem a little disturbing in the beginning. However, after the
brain has adapted to the new speech sounds, you should hear speech
clearer.
3. Listen to radio or TV
When listening to the TV or the radio, start out by listening to news
commentators since they usually speak clearly, then try other programs.
If you find it difficult to listen to TV/radio, you may want to refer to the
contacts at end of this booklet for advice on assistive devices.
4. In group conversations
Group situations are usually accompanied by a greater degree of
background noise, and are, therefore, naturally more difficult to cope
with. In such situations, therefore, focus your attention on the person
you want to hear. If you miss a word, ask the speaker to repeat.
Page 9of 18
5. Telecoil use in church, theatre or cinema
An increasing number of churches, theatres and public
buildings often have loop systems installed. These
systems send out wireless sound to be received by
the telecoil in your hearing aid. Typically, a sign will let
you know whether the place has a telecoil.
6. Using the telephone
When using the telephone, tilt the
receiver edge lightly on your cheek-bone
and position the phone slightly over the
ear close to the hearing aids microphone.
The sound then flows directly into the
hearing aids microphone opening. This
way, the hearing aids will not whistle, and
you ensure the best conditions to
understand the conversation. When you
have the receiver in this position, remember to speak directly into the
mouthpiece on the telephone in order to ensure good understanding on
the other “end of the line”.
If you find it difficult to use the telephone, you may want to contact one
of the suppliers mentioned at the end of this booklet for information and
advice.
7. Use your hearing aids all day long
The best way to ensure better hearing is to practice listening until you
can wear your hearing aids comfortably all day. In most cases, you will
not get the full benefit of the hearing aids if you use them infrequently.
Your hearing aids will not restore normal hearing, nor will they prevent
or improve a hearing impairment resulting from a physiological
condition. What they will give you, however, is help towards making
Microphone
Page 10 of 18
better use of the hearing ability that you have. If you have two hearing
aids always wear both.
The most important benefits of wearing two hearing aids are:
•Your ability to localize sounds will improve
•It will be easier to understand speech in noisy surroundings
•You will experience a fuller, more comfortable sound picture
Common Problems and their Solutions
If none of the above solutions solves the problem, contact the
department for assistance.
Symptom Possible cause Solution
No Sound
Worn-out battery Change Battery
Blocked tube
(wax/condensation) Clean tube
Intermittent or
reduced sound
Blocked tube
(wax/condensation) Clean tube
Worn-out battery Change Battery
Build-up of wax in ear
canal
Have ear checked by
GP
Whistling/Squealing
noise whilst in ear
Ear piece not inserted
correctly Reinsert hearing aid
Build-up of wax in ear
canal
Have ear checked by
GP
Tubing split Make appointment for
replacement tubing
This manual suits for next models
1
Table of contents
Other NHS Hearing Aid manuals
NHS
NHS White Noise Generator User manual
NHS
NHS GN ReSound UP977 User manual
NHS
NHS Nathos Nova PR Slimtube Assembly instructions
NHS
NHS Phonak Auto M User manual
NHS
NHS Nathos Nova M Earmould Assembly instructions
NHS
NHS Phonak Marvel PR User manual
NHS
NHS Nathos Nova PR Earmould Assembly instructions
NHS
NHS RIE 62 User manual
NHS
NHS Nathos Nova M Slimtube Assembly instructions
NHS
NHS Signia User manual
