NETGEAR Nighthawk C6900 User manual

Quick Start

Nighthawk

AC1900 WiFi Cable Modem Router

Model C6900

Package Contents

The box contains the following items.

Modem router

Ethernet cable

Power adapter

November 2016

NETGEAR, Inc.

350 East Plumeria Drive

San Jose, CA 95134, USA

Support

Thank you for purchasing this NETGEAR product. You can visit www.netgear.com/support to

community. We recommend that you use only ocial NETGEAR support resources.

If you are experiencing trouble installing your cable modem, contact NETGEAR at

1-866-874-8924.

Customer-owned cable modem router might not be compatible with certain cable networks.

Check with your cable Internet provider to conﬁrm that this NETGEAR cable modem router is

allowed on your cable network.

Trademarks

Any non-NETGEAR trademarks are used for reference purposes only.

Compliance

For regulatory compliance information, visit:

http://www.netgear.com/about/regulatory/.

See the regulatory compliance document before connecting the power supply.

Note: For XFINITY cable Internet service, Comcast

XFINITY recommends connecting your modem router to

a cable wall outlet.

4. Connect the power adapter.

Connect the power adapter to the modem router

and plug the power adapter into an electrical outlet.

Wait for the Power LED and the Internet LED

to light solid green.

5. Connect a computer or mobile device to the

modem router.

To connect with WiFi, use the WiFi network name and

password on the modem router label.

For a wired connection, use an Ethernet cable to connect a

computer to an Ethernet port on the modem router.

1. Collect your cable Internet provider

information.

Collect your cable account number, account phone

number, and login information (your email address

or user name and password).

2. Turn o existing modems and routers.

If you are replacing a modem that is currently

connected in your home, unplug the modem and

plug the new modem router into the same outlet.

3. Connect a coaxial cable.

Use a coaxial cable that is provided by your

cable company to connect the cable port on the

modem router to a cable wall outlet or a line

splitter.

6. Log in to the modem router.

Launch a web browser.

The modem router menu displays.

If you do not see the modem router menu, enter

http://routerlogin.net or http://192.168.0.1

in the address ﬁeld of the web browser.

When prompted to log in, do the following:

Enter admin for the user name and password for

the password.

Change the admin password.

Enter security questions and answers.

7. Activate your Internet service.

For information about how to set up your Internet

service, see Activate Your Internet Service on page

Ethernet

cable

Modem router

Internet

Power adapter

You can use this diagram to connect your modem router or follow the detailed instructions in this booklet.

Contents

LEDs................................................................................................................................ 2

Install Your Modem Router ....................................................................................... 4

Activate Your Internet Service ................................................................................ 6

Comcast Self-Activation........................................................................................... 8

WiFi Network Name and Password.......................................................................10

Join the WiFi Network..............................................................................................11

View or Change the Modem Router Settings....................................................13

Change the WiFi Network Name and Password................................................14

Access a USB Device on the Network .................................................................15

Download the NETGEAR genie App......................................................................16

LEDs

The LEDs on the modem router light to indicate modem router

activity:

Internet LED

Downstream LED

Upstream LED

2.4 GHz WiFi LED

5 GHz WiFi LED

Power LED

Ethernet LED

WiFi On/O button and LED

WPS button and LED

LED Description

Power • Solid green. Power is supplied to the modem router.

• O. No power is supplied to the modem router.

• Solid red. Thermal cuto mode. Power o the unit, let it

cool, and move it away from heat sources (such as a TV,

DVD player, or speakers) and keep it vertical in open air.

Downstream • Solid amber. One downstream channel is locked.

• Solid green. Two or more downstream channels are

locked.

• Blinking green. The modem router is scanning for a

downstream channel.

• O. No downstream channel is locked.

Upstream • Solid amber. One upstream channel is locked.

• Solid green. Two or more upstream channels are locked.

• Blinking green. The modem router is scanning for an

upstream channel.

• O. No upstream channel is locked.

Internet • Solid green. The modem router is online.

• Blinking green. The modem router is synchronizing with

the cable provider’s cable modem termination system

(CMTS).

• Slow blinking amber and green. The modem router

reached the trac meter limit. (For information about the

trac meter, see the modem router’s user manual.)

• O. The modem router is oine.

2.4 GHz WiFi • Solid green. The 2.4 GHz radio is on.

• O. The 2.4 GHz radio is o.

5 GHz WiFi • Solid green. The 5 GHz radio is on.

• O. The 5 GHz radio is o.

Ethernet • Solid green. A device is connected to an Ethernet port

and powered on. Ethernet port LEDs are located on the

rear panel.

• O. No device is connected to an Ethernet port.

LED Description

WiFi On/O

button with LED

Pressing this button for two seconds turns the WiFi radios

in the modem router on and o. If this LED is lit, the WiFi

radios are on. If this LED is o, the WiFi radios are turned o

and you cannot use WiFi to connect to the modem router.

WPS button with

LED

This button lets you use WPS to join the WiFi network

without typing the WiFi password. The WPS LED blinks

during this process and then lights solid.

Install Your Modem Router

¾To install your modem router:

1. Collect your cable Internet provider information.

Collect your cable account number, account phone number,

and login information (your email address or user name and

password).

2. Turn o existing modems and routers.

If you are replacing a modem that is currently connected in your

home, unplug the modem and plug the new modem router into

the same outlet.

3. Connect a coaxial cable.

Use a coaxial cable that is provided by your cable company to

connect the cable port on the modem router to a cable wall

outlet or a line splitter.

Note: For XFINITY cable Internet service, Comcast XFINITY

recommends connecting your modem router directly to a cable wall

outlet.

4. Connect the power adapter to the modem router and plug the

power adapter into an electrical outlet.

Wait for the Power LED and the Internet LED to light

solid green.

5. Connect a computer or mobile device to the modem router.

To connect with WiFi, use the WiFi network name and password

on the modem router label.

To connect using a wired connection, use an Ethernet cable to

connect a computer to an Ethernet port on the modem router.

6. To log in to the modem router, launch a web browser.

The modem router menu displays.

If you do not see the modem router menu, enter

http://routerlogin.net or http://192.168.0.1 in the

address ﬁeld of the web browser.

When prompted to log in, do the following:

a. Enter admin for the user name and password for the

password.

b. Change the admin password.

c. Enter security questions and answers

7. Activate your Internet service.

For more information, see Activate Your Internet Service.

Activate Your Internet Service

¾To activate your Internet service:

1. Visit your cable Internet provider’s website and follow the

onscreen instructions to activate your Internet service.

Cable Internet

Provider

Contact Information

Bright House

Networks

http://support.brighthouse.com

1-866-898-9101

Cablevision http://www.cablevision.com

https://install.optimum.com/JointInstall/

Telephone number depends on your region.

Charter https://install.charter.com/

1-855-757-7328

Cable Internet

Provider

Contact Information

Comcast

XFINITY

http://www.comcast.com/activate

http://www.xﬁnity.com/internetsetup

http://www.xﬁnity.com/internetsupport

1-800-XFINITY (1-800-934-6489)

For information about Comcast self-activation, see

Comcast Self-Activation on page 8.

Cox https://activation.cox.net/selfactivation/newmodem.

cox

1-888-556-1193

Mediacom https://maestro.mediacomcc.com/walledgarden/page/

1-844-2SIMPLE (1-844-274-6753)

Time Warner

Cable

https://www.timewarnercable.com/en/support/

internet/step-by-step/modem-activation.html

1-800-892-2253

Note: Your cable Internet provider’s contact information might

change. You can also ﬁnd the contact number in your monthly Internet

service billing statement.

2. If you are unable to activate your Internet service using the

instructions on your cable Internet provider’s website, call your

cable Internet provider and do the following:

a. When asked, provide your account information and provide

the modem router’s model number, which is C6900, serial

number, and MAC address.

The serial number and MAC address are on the modem

router label.

b. Wait for your cable Internet provider to conﬁrm that your

modem router is active.

c. If you do not get an Internet connection with the modem

router, ask your cable Internet provider to look for

your modem router online, and do one of the following

depending on what your cable Internet provider tells you

about your modem router:

• If the modem router is not visible, your cable Internet

provider can give you instructions to verify why the modem

router does not connect with your high-speed Internet

service.

• If the modem router is visible to your cable Internet

provider, reboot the modem router. Check your online

status again.

Comcast Self-Activation

If you use Comcast XFINITY, you can set up Internet service by

using Comcast XFINITY’s self-activation process. If you are unable

to self-activate your modem router, call Comcast XFINITY customer

service. Aer you complete the setup, perform a speed test.

Before you start the self-activation process, make sure that your

account number, account phone number, and login information

(your email address or user name and password) are nearby.

¾To activate your Internet connection with Comcast

XFINITY’s self-activation process:

1. Close all web browsers.

2. Launch a web browser.

You are redirected to the XFINITY self-activation page. If you

are not redirected to the XFINITY self-activation page, visit

www.comcast.com/activate.

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