NETGEAR FA311 - 10/100Mbps PCI Ethernet Interface... User manual

Data Services User Manual

Getting Started & Getting the Most From the

goodnet Data (Internet) Service

Date/Version: May 2005

Prepared by: ForeVision Systems

goodnet User Manual (Data) ©ForeVision Systems Ltd. 2

Contents

Section Page

1.0 Introduction to goodnet 3

2.0 The goodnet Data Service 4

3.0 Connecting to the Data Service in Rooms 7

–Checking Your Computer

–Cables

–Plugging In

–Windows XP Settings

–Windows 98 Settings

–Mac OS/X Settings

4.0 Connecting to the Wireless Service in Common Areas 13

–Windows XP Settings

–Windows 98 Settings

–Mac OS/X Settings

5.0 Protecting Your Computer 15

6.0 Supported Applications 16

–Internet Access

–Email

–Instant Messenger

–Network Storage

7.0 FAQs 18

Appendices

A goodnet Acceptable Use Policy 20

Not to be copied or reproduced, in whole or in part, without the consent of ForeVision Systems Ltd.

goodnet User Manual (Data) ©ForeVision Systems Ltd. 3

1.0 Introduction to goodnet

ITC Services for Members at Goodenough College

Launched in April 2005, goodnet is a new service providing Information Technology

& Communications (ITC) to members studying at Goodenough College in London.

goodnet currently offers four key services:

•an Ethernet data/Internet service in all member rooms

•a Wireless data/Internet service in all common areas

•pre-paid calling cards and online account for making low cost telephone calls

•a PC-TV service delivering around 60 UK and international channels.

How Much Does It Cost?

With the vast majority of members now having their own PCs and Internet having

become an integral part of both education and everyday life, the plan is provide the

goodnet service to all rooms as part of the standard room rate. As such, from

September 2005 there will be no separate charge for using goodnet 's data/Internet

service or for receiving incoming calls on the phone that is provided in each room.

Outgoing calls must be paid for and goodnet offers very low rates on UK and

International destinations and a variety of pre-pay options.

Until September 2005, members can opt in to receive the goodnet data and PC-TV

service for a cost of £12 per month.

Who Runs the Service?

goodnet is provided by a private company called ForeVision. ForeVision has

designed and installed the service, and supports goodnet by providing a helpdesk,

on-site training and system engineers.

Future Developments

The first phase of goodnet has focused on provision of data, telephone and TV

services. We are always investigating the possible provision of additional services,

which we will detail should they become available. Feel free to email us at

[email protected] with any suggestions!

goodnet User Manual (Data) ©ForeVision Systems Ltd. 4

2.0 The goodnet Data Service

What is the Data Service Provided by goodnet?

There are two elements to the goodnet data service: Ethernet networking in all

member rooms and wireless networking in common areas.

In all member rooms throughout the College, an “always on”, high-performance,

network connection provides access to the Internet. In technical terms, the data

service is based on an Ethernet network architecture with 10/100 Mbps connections

to each member room and a 1000 Mbps or Gigabit backbone across the College.

Wireless coverage is also available throughout all common areas at Goodenough

College, including the Great Hall, Freddy's, Libraries, Common Rooms, Quads and

the gardens. The system is based on the popular WiFi or 802.11b standard,

enabling the vast majority of laptop or notebook computers to connect easily and

use the service.

Because goodnet is a shared service and one user’s behaviour may affect the

network performance for other, there is an Acceptable Use Policy for the service

which should be read by anyone using the service.

System Requirements

To use the data service provided by goodnet, you will need a desktop or notebook

PC running Windows 2000/XP or an Apple Mac running OS/X.

To use the data service in rooms, your computer must be able to connect to an

Ethernet network. This is usually achieved in one of three ways:

•PC/Mac has a built-in 10/100 Ethernet or LAN connector

•Adding a 10/100 Ethernet LAN card to a free PCMCIA slot

•Using a USB Ethernet adapter

You will also need an Ethernet or RJ-45 cable (note: this is different to the cable for

a dial-up modem).

To use the wireless service in common areas, you will need a laptop or handheld

with WiFi 802.11b or 802.11g wireless capability. This is usually achieved in one of

three ways:

•Laptop or handheld with wireless adapter

•Adding a wireless card to a free expansion (e.g. PCMCIA) slot

•Using a USB wireless adapter

goodnet User Manual (Data) ©ForeVision Systems Ltd. 5

Please note, PCs with 802.11a wireless cards will not be able to connect to the

goodnet wireless service.

It is possible to use unsupported systems on goodnet, including older versions of

Windows, Apple Macs and Linux PCs, however user support cannot be guaranteed.

If a problem cannot be easily resolved then the ultimate action is for the user to

upgrade to a supported device and Operating System.

What Applications Are Supported?

The following applications are supported fully by goodnet:

•Web access (HTML etc.)

•Email (POP3, SMTP, Web-based)

•FTP client (i.e. not FTP hosting)

•Instant Messenger

All other applications are not officially supported and so any assistance is offered

only on a 'best-efforts' basis.

Regulations and Misuse

goodnet is provided as a service to all members living at Goodenough College and

the College aims to provide every user with a first-class data and Internet service

without overly restrictive rules and regulations. However, users should respect their

fellow members and not do anything that would cause the overall network

performance and service to deteriorate.

An Acceptable Use Policy for the service is provided as an Appendix to this guide.

Members should be aware that anyone using the goodnet service is deemed to

have read, understood and accepted the published Acceptable Use Policy

Attention is also drawn to The Lawful Business Practice Regulations (2000) that

allow organisations to monitor communications transmitted over their systems

without consent for specific purposes, e.g. ensuring the effective operation of the

system and investigating or detecting unauthorised use. Any monitoring that the

College may undertake will comply with the Regulations. We do not monitor calls, or

your connection to an Internet Service Provider. This document gives the required

notice that limited monitoring of service management may take place. Data

collection when monitoring goodnet will comply with the Data Protection Act .

Computer misuse may also be a matter for legal proceedings, and the University will

involve the relevant authorities where appropriate.

goodnet User Manual (Data) ©ForeVision Systems Ltd. 6

Security and Protection Issues

On any network, security and protection of both the system itself and users’ PCs is

important. goodnet has up to 700 users all connected to the outside world via the

Internet, and so security and protection is a top priority. As such, all goodnet PC

and Mac users are required to use up-to-date anti-virus software.

Details of free and paid-for personal anti-virus and firewall software are included in

Section 5 of this Manual.

Users with PCs running Windows XP or Windows 2000 should also perform a

Windows Update at regular intervals (this can be easily run from the 'Start/All

Programs' menu option).

goodnet User Manual (Data) ©ForeVision Systems Ltd. 7

3.0 Connecting to the Data Service in Your Room

Checking Your Computer for an Ethernet Adapter or Card

Most modern computers come with an Ethernet adapter or network card built in. If

you are unsure whether or not your computer does have one, look for a socket or

jack on the back or side of your computer marked with the following symbol:

What to Do If You Don’t Have a Built-In Ethernet Card or Adapter

If you do not have a built-in Ethernet card or adapter then you need to buy one.

•If you have a desktop or “tower”-type PC then you will need a Network

Interface Card (or “NIC”) that you will need to install “inside” your computer.

•If you have a laptop or notebook computer then you will need an Ethernet

card in the form of a PCMCIA card which will easily slot into the side of your

computer

•Both desktop PC and laptop users can also use a USB Ethernet adapter,

which is perhaps the easiest method of adding Ethernet. This simply plugs

into a free USB port on your computer and gives you an Ethernet jack to

connect an RJ-45 cable to the wall outlet in your room.

For reference, we have also provided the name and manufacturer part number of

one popular and low cost model for each of the three options above. If you search

with these terms, on a website such as http://www.dabs.com or

http://www.insight.com/uk you will easily find these type of products for sale too.

•NIC card for desktop PCs: NETGEAR FA311 Network Adapter. Under £10.

•PCMCIA adapter for laptops: D-Link DFE 690TXD CardBus adapter. Under

£25.

•USB Ethernet Adapter for desktops or laptops: Belkin F5D5050 USB

Ethernet Adapter. Under £15.

Follow the instructions that come with your new Ethernet device and when you have

successfully installed it, continue with your goodnet set-up.

goodnet User Manual (Data) ©ForeVision Systems Ltd. 8

Cables

Make sure you have an RJ-45 cable (or “Ethernet cable”). This is different from a

telephone/modem/RJ-11 cable that you may have used in the past for connecting to

the Internet with a built-in dial-up modem. You can easily check the cable you have

against the diagrams below:

This is an RJ-11 cable. If you look closely you can see it has four

pins and wires. This is NOT suitable for connecting to goodnet.

These are both RJ-45 cables (the one on the

left is a “Crimped Plug”, the one on the right a “Moulded Plug”). If you look closely you can

see it has eight pins and wires. They are both suitable for connecting to goodnet.

Plugging In

In single rooms and bedrooms in flats, connect your RJ-45 cable from the Ethernet

jack on your computer to the new data socket (marked with your room number).

In the lounges of flats, the data outlet is already used by the Set Top Box installed in

the room. To connect a PC in this room to the data service, connect the RJ-45 cable

from the Ethernet jack on your computer to the spare data socket (labelled “2”) on

the Set Top Box itself:

goodnet User Manual (Data) ©ForeVision Systems Ltd. 9

Connecting to the Network

Simply, connect your PC or Mac from its Ethernet/network port to the new data

outlet on your wall or to the spare port on your Set Top Box using the correct cable

(as described in the section above), then start up your computer.

Most modern computers will be set up to automatically connect to the goodnet

network and so once your PC/Mac has booted, if you open a browser (e.g. Internet

Explorer) you should be able to browse the Internet.

If this doesn’t work, then you may need to re-set some of your computer’s network

settings as below:

Windows XP Settings

1. Go to the Control Panel and double click on the icon for Network Connections (if using

WinXP) or Network and dial-up connections (if using Win2000)

2. Double click on Local Area Connection or Local Area Network

3. Select Properties and ensure Internet Protocol (TCP/IP) is ticked

4. Click on Properties and ensure that Obtain an IP address automatically and Obtain DNS

server address automatically are both checked (as below):

You should now be able to open a browser and see the Service web pages. If you

are still having problems, try the following:

1. Go to Start / Run, and when the Run prompt appears, type CMD then press OK.

2. In the dos command window that has opened (“old fashioned” black & white box) type

ipconfig/all

goodnet User Manual (Data) ©ForeVision Systems Ltd. 10

3. Check that your IP Address starts with 172.24….

4. Check that the Default Gateway starts with 172.24….

5. If any of these settings are not as they should be, type ipconfig /release and then press

Enter. Then type ipconfig /renew and press Enter

If these settings are still not as they should be, call the goodnet helpline on 01189

898 391.

Windows 98 Settings

1. Go to the Control Panel and double click on the Network icon

2. From the list of components locate your network card or adapter, highlight this and click on

Properties

3. Select the tab for IP Address and ensure it is set to Obtain an IP address automatically

(as below):

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