NETGEAR R6400 User manual

Recommended QoS Configuration

Settings for

NETGEAR R6400 Wireless Router

Recommended QoS Configuration | NETGEAR R6400 | Contents

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Supported Browsers for Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Quality of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Test your Connection Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Test your Connection Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Configure your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

NETGEAR R6400 (AC1750) QoS Configuration . . . . . . . . . . . . . . . . . . . . 6

Ports and Firewalls Settings for RingCentral VoIP Service . . . . . . . . . . . . . 11

Recommended QoS Configuration | NETGEAR R6400 | Introduction

Introduction

RingCentral®has taken the “guesswork” out of router selection. Since we

know that Quality of Service (QoS) is paramount to your business, we have

carefully selected and tested a set of dependable routers suitable for

supporting high quality Voice-over-IP conversations.

This document provides recommended configuration settings to ensure

the highest possible QoS for voice calls on the NETGEAR®R6400 router.

Additional routers that have been tested and recommended are shown on

the Recommended Routers page of the RingCentral Customer Care

website.

Supported Browsers for Test

Internet Explorer 11 or higher (Windows XP, 7, 8 or higher)

Firefox version 36 or higher (Windows and Mac)

Safari version 6.2 or higher (Mac)

Note:

The routers recommended here are quality hardware that we

have tested internally and work reliably with our services.

However, given the constantly updated firmware and physical

changes made by manufacturers and the nature of cloud-based

services, RingCentral cannot control the final configuration of

the hardware or your computer systems/networks, or promise

that any given router will work with your system, or guarantee

that our information is 100% up to date.

Recommended QoS Configuration | NETGEAR R6400 | Quality of Service

Quality of Service

RingCentral provides reliable, high-quality voice service. Your local network,

Internet connection and your router all contribute to overall call quality, with

sufficient dedicated bandwidth to voice calls being the biggest factor. To help

you manage your call quality, RingCentral offers tools to check your Internet

connection speed, and instructions to configure the Quality of Service (QoS)

settings of your routers.

The Quality of Service (QoS) settings on your router enable it to give priority to

real time voice traffic over lower priority data traffic, such as large downloads.

This document provides recommended configuration settings to ensure the

highest possible QoS experience on the NETGEAR R6400 router. Please

reference the relevant TCP/UDP settings on the Ports and Firewalls table to

complete the recommended setup.

Test your Connection Capacity

The RingCentral Connection Capacity test will help determine the maximum

number of simultaneous RingCentral calls that can be supported on your

broadband connection. Run this test during normal business hours when the

connection is in use by other applications, including large file downloads.

The capacity test should be run using the maximum number of simultaneous

call connections needed, and should use the G.711 codec selection.

Specific requirements for QoS:

Bandwidth—100 Kbps up and down per call

Latency (one-way)—less than 150 ms

Jitter—not to exceed 100 ms

Packet loss—less than 3%

These requirements are the foundation for ensuring your local network can

support satisfactory VoIP. Failure to meet these requirements will result in

poor voice quality.

When the test completes, you will see the recommended number of

simultaneous calls your connection can support while maintaining good quality

voice calls.

Recommended QoS Configuration | NETGEAR R6400 | Quality of Service

Test your Connection Quality

RingCentral provides a VoIP Quality test that will simulate VoIP calls

between your computer and RingCentral, and provide an estimate of the

voice quality you should expect when using our service. For the most

accurate results, run this test at least three different times throughout a

business day, and during peak usage times, while connected to the network

that you plan to use for RingCentral.

A two-minute test is typically sufficient, while longer tests are useful to find

intermittent problems or to simultaneously test VoIP performance along

with other traffic such as file transfers or remote access.

Select the maximum number of simultaneous users you expect to support,

and set the test duration between 1 and 5 minutes; 2 minutes is considered

sufficient in most instances.

Click jitter and packet loss on the RESULTS SUMMARY panel to view the

overall quality of your expected VoIP connection.

MOS score (Mean Opinion Score) refers to a test that has been used for

decades in telephony networks to obtain the human user's view of the

quality of the network. The MOS is the arithmetic mean of all the individual

scores, and can range from 1 (worst) to 5 (best). A MOS score of 4 is good.

Recommended QoS Configuration | NETGEAR R6400 | Configure your Router

Configure your Router

NETGEAR RT6400 (AC1750) QoS Configuration

Brand: NETGEAR

Model: R6400

Hardware version: R6400

Firmware version: V1.0.1.12_1.0.11

1. Enter http://routerlogin.net in the address bar of a web browser. User Name is admin and the default password is password. Click Log In.

To review the User Guide for the NETGEAR R6400 click here.

Recommended QoS Configuration | NETGEAR R6400 | Configure your Router

2. Click Advanced; then Setup. Select option WAN Setup. Check the option for Disable SIP ALG and click the Apply button

Recommended QoS Configuration | NETGEAR R6400 | Configure your Router

3. QoS Setup

3A. Click QoS Setup under that same Setup tab.

3B. Click Upstream QoS.

3C. Click Enable Upstream QoS.

3D. Set the Uplink Bandwidth using the Speed Test option.

3E. Click Apply.

Recommended QoS Configuration | NETGEAR R6400 | Configure your Router

4. QoS Priority Rules

4A. Click Setup QoS Rule under that same Upstream QoS section.

4B. Click Add Priority Rule and set using the below template for all of RingCentral’s required ports:

a. QoS Policy for: RC1

b. Priority: Highest

c. Connection Type: TCP/UDP

d. Starting Port: 5060

e. Ending Port: 6000

5. Create new priority rules for all required RingCentral ports.

Recommended QoS Configuration | NETGEAR R6400 | Configure your Router

6. QoS Priority Rules—continued

6A. Click Downstream QoS under the QoS Setup tab.

6B. Check Enable Downstream QoS.

6C. Add rules based on By Device. Select the RingCentral phone under the list of devices and click Add.

6D. Repeat this process for all RingCentral phone devices on this list.

**Please be aware: Adding rules By Keyword is not recommended.**

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