Contents
1 Safety instructions 7
1.1 Safetywarning...................................................... 7
1.2 Safetyprecautions.................................................... 7
1.3 Legalconditions..................................................... 8
1.4 Storageandtransportconditions ........................................... 9
2 Product specification 10
2.1 Productdesignation................................................... 10
2.2 Connectiontothemains ................................................ 10
2.3 Packagecontents .................................................... 10
2.4 Indoorunitdescription ................................................. 10
2.5 Outdoorunitdescription ................................................ 11
2.6 Tableoftechnicalparameters ............................................. 12
3 Principle of operation and correct use 13
3.1 Principleofheatpumpoperation............................................ 13
3.2 Hotwaterheatingsystems............................................... 13
3.2.1 Low-temperature heating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3.2.2 Medium-temperature heating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3.3 Coolingsystem...................................................... 14
3.4 Correct principles of using a heat pump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
4 Description of the user interface 15
4.1 Defaultscreen ...................................................... 15
4.2 Overview ......................................................... 16
4.2.1 Meaning of graphic symbols and text abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
4.2.2 Simplified setting of the weather compensation curve – SIMPLE NEO . . . . . . . . . . . . . . . . . . 21
4.3 Object........................................................... 22
4.4 DHW............................................................ 26
4.5 Graphs .......................................................... 28
4.6 Settings.......................................................... 29
4.7 More............................................................ 32
4.8 Webserveroperation .................................................. 34
4.9 NeotaRoute(cloud)................................................... 35
4.10Localnetworkconnection................................................ 35
5 Commissioning 36
5.1 Commissioning of the heating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
5.2 Activation ........................................................ 36
6 Shutdown 37
6.1 Short-termshutdown .................................................. 37
6.2 Long-termshutdown .................................................. 37
7 Faults and status messages 38
7.1 Errorcodestructure................................................... 38
7.2 Overview of faults and status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
7.3 Faultsandtroubleshooting ............................................... 39
7.4 Statusmessages .................................................... 41
7.5 Protectivefunctions................................................... 42
7.6 Serviceorganization................................................... 45
8 Maintenance of the device and components 46
8.1 Maintenanceoftheoutdoorunit............................................ 46
8.2 Maintenanceoftheindoorunit............................................. 47
8.3 MaintenanceoftheDHWtank ............................................. 47
8.3.1 Tankdesludging................................................. 47
8.3.2 Heatermediumdisinfection .......................................... 47
8.3.3 Protection against galvanic and electrolytic corrosion . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
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