Napoleon BEF33H User manual

SERVICE MANUAL

W415-1696 / 10.12.16

$10.00

BEF33H & BEF40H

ELECTRIC FIREPLACE

CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARDS: CSA C22.2 No-46 / UL 2021

ENGLISH

ONLY QUALIFIED SERVICE TECHNICIANS SHOULD SERVICE AND REPAIR THIS APPLIANCE

SAFETY INFORMATION

WARNING

If the information in these instructions

are not followed exactly, ﬁre or electrical

shock may result causing property

damage, personal injury or loss of life.

Do not store or use gasoline or other ﬂammable

vapors and liquids in the vicinity of this or any

other appliance.

Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030

Phone (705)721-1212 • Fax (705)722-6031 • www.napoleonﬁreplaces.com • hearth@napoleonproducts.com

W415-1696 / 10.12.16

NOTE: Changes, other than editorial, are denoted by a vertical line in the margin.

1.0 OPERATING INSTRUCTIONS 3

1.1 MAIN POWER SWITCH AND CONTROL PANEL 3

1.2 OPERATING BY REMOTE CONTROL 4

2.0 REPLACEMENT PARTS 5

2.1 BEF33H OVERVIEW 6

2.2 BEF33H LOG ASSEMBLY 7

2.3 BEF40H OVERVIEW 8

2.4 BEF40H LOG ASSEMBLY 9

3.0 WIRING DIAGRAM 10

4.0 TROUBLESHOOTING 11

4.1 FLAME LED TESTING 13

4.1.1 LED TESTING 13

4.1.2 MOTOR TESTING 15

4.2 LOG/EMBER BED LED TESTING 17

4.3.1 BLOWER TESTING 18

4.3 HEATER/BLOWER TESTING 19

4.3.2 HEATER TESTING 20

4.4 DECORATIVE LED TESTING 22

4.5 HIGH LIMIT SWITCH TESTING 24

5.0 MAINTENANCE 25

5.1 GLASS DOOR REMOVALAND INSTALLATION 25

5.2 LOG, GRATEAND EMBER BEDASSEMBLY REMOVAL 26

5.3 FLAME GLASS REMOVAL 27

5.4 FLAME BOARD REMOVAL 27

5.5 MOTOR REPLACEMENT 28

5.6 CONTROL BOARD REPLACEMENT 28

5.7 LED REPLACEMENT 29

5.8 REMOTE RECEIVER / THERMOSTAT REPLACEMENT 29

5.9 FUSE REPLACEMENT 30

5.10 REMOTE BATTERY REPLACEMENT 30

5.11 CONTROL PANEL REPLACEMENT 31

5.12 HIGH LIMIT SWITCH, HEATER,AND BLOWER REPLACEMENT 32

6.0 NOTES 33

Batteries must be disposed of according to the local laws and regulations. Some batteries may be

recycled, and may be accepted for disposal at your local recycling center. Check with your municipality

for recycling instructions.

TABLE OF CONTENTS

Instructional videos can be accessed by scanning or clicking QR codes.

NAPOLEON PROFESSIONALS

SUPPORT CENTER

W415-1696 / 10.12.16

3 EN

Once the appliance has been plugged into a grounded electrical outlet or hardwired to a grounded 120V

power supply, it is ready to operate.

NOTE: Ensure the house circuit breakers for the power supply are turned on. In the event of a power

failure, when the main power switch of the appliance is in the "I" ON position and the hand held remote

control is in the ON position, the ﬂame generation lights will come back on at the high setting, when

the power supply returns.

The main power switch and control panel are located on the top front of the appliance as illustrated.

POWER SWITCH

HEATER

FLAME

INDICATOR

A. Turn main power switch ON, the ﬂame will be at the brightest setting and the heater will be OFF. To

turn on the heater, push the heater button .

B. To adjust the ﬂame brightness, press the ﬂame button . There are three brightness levels to cycle

through and then an off setting (F1, F2, F3 and then F0). Every time the ﬂame is initiated it will start

at the brightest level.

C. The default setting temperature display is Fahrenheit. To change to the desired temperature format,

press and hold the ﬂame button for 5 seconds, this will change the display from Fahrenheit to

Celsius, or vice versa.

NOTE: After the heater button is pushed, there will be an 8 second delay

between the blower turning on and the heater turning on. After turning

off the heater, the blower will be on for 8 seconds to blow out remaining

heat.

1.0 OPERATING INSTRUCTIONS

1.1 MAIN POWER SWITCH AND CONTROL PANEL

INSTRUCTIONAL VIDEO:

OPERATING INSTRUCTIONS

W415-1696 / 10.12.16

A. Ensure the main power switch is in the ON position on the control

board. The appliance will default to the brightest ﬂame setting when

main power is initially switched to ON position.

B. The power button can be used to power up or down the appliance

(the main power switch on the appliance must be in the ON position

for the remote to operate). Pressing power button activates the

power to the appliance. Pressing power button again will turn

off the appliance. The ember and log will fade out after 4 seconds.

C. To adjust the ﬂame brightness, press the ﬂame button . There

are three brightness levels to cycle through and an off setting (F1,

F2, F3 and then F0). F3 is the brightest level.

D. To begin the thermostat function, press the thermostat button ,

there are 7 temperature settings (61°F [16°C], 64°F [18°C], 70°F

[21°C], 75°F [24°C], 81°F [27°C], 86°F [30°C], and off). Press the

thermostat button to cycle through the settings. Once you have

selected the desired temperature, the heater will automatically

function until that temperature is reached. When the room

temperature is a degree lower than the temperature setting, the

heater will turn on.

E. To activate the heater, press the heater button . The blower and

heater will turn on. Press the heater button again to turn off the

heater, the blower will remain on for 8 seconds.

F. To activate the timer, press the timer button . The icon will

illuminate and the time will appear on the LED display. To choose

the desired time, continue to press the timer button. There are 6 settings (1h, 2h, 3h, 4h, 5h and off).

Each setting represents hours of operation. The ﬁreplace will turn off at the setting time.

G. To activate the decoration light, press the light button . There are three settings to cycle through and

an off setting (d1, d2, d3 and then d0). The d1 setting turns the light to white. The d2 setting cycles the

decorative LED in the following order:

- White to orange

- Orange to blue

- Blue to orange & blue

- Orange & blue to orange & white

- Orange & white to white & blue

It will take 8.5 seconds to switch from one colour to the next when in d2 setting. The d3 setting will lock

to a desired colour from the d2 setting.

H. To turn off the appliance, press the power button once on the remote, or switch the main power to

off on the control panel.

NOTE: This hand held remote control has a range of 6 meters or 19 feet from the appliance.

NOTE: When operating the remote control, it must be directed towards the front center of the appliance.

1.2 OPERATING BY REMOTE CONTROL

W415-1696 / 10.12.16

5 EN

41.1C

Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts

can be ordered through your Authorized dealer / distributor.

FOR WARRANTY REPLACEMENT PARTS, A PHOTOCOPY OF THE ORIGINAL INVOICE WILL BE

REQUIRED TO HONOUR THE CLAIM.

When ordering replacement parts always give the following information:

• Model & Serial Number of appliance

• Installation date of appliance

• Part number

• Description of part

• Finish

PARTS, PART NUMBERS AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE.

PARTS IDENTIFIED AS STOCKED WILL BE DELIVERED WITHIN 2 TO 5 BUSINESS DAYS FOR MOST

DELIVERY DESTINATIONS.

PARTS NOT IDENTIFIED AS STOCKED WILL BE DELIVERED WITHIN A 2 TO 4 WEEK PERIOD, FOR

MOST CASES.

PARTS IDENTIFIED AS ‘SO’ ARE SPECIAL ORDER AND CAN TAKE UP TO 90 DAYS FOR DELIVERY.

FAILURE TO POSITION THE PARTS IN ACCORDANCE WITH THIS MANUAL OR FAILURE TO USE

ONLY PARTS SPECIFICALLY APPROVED WITH THIS APPLIANCE MAY RESULT IN PROPERTY

DAMAGE OR PERSONAL INJURY.

WARNING

For after sales service, please call 1-888-721-8324

2.0 REPLACEMENT PARTS

W415-1696 / 10.12.16

NOTE: Care must be taken when removing and disposing of any broken glass or damaged

components. Ensure to vacuum up any broken glass from inside the appliance before operation.

REF. # PART NO. DESCRIPTION

ITEMS MAY NOTAPPEAR EXACTLYAS ILLUSTRATED

G405-0007-SER

SWITCH ON/OFF

REMOTE CONTROL TRANSMITTER

W405-0014-SER

W405-0015-SER

W660-0153-SER

W435-0059-SER

W300-0180-SER

G660-0003-SER

W062-0052-SER

W285-0002-SER

W190-0068-SER

MAIN PCB BOARD WITH SPACERW190-0065-SER

DECORATIVE LED LIGHT WITH SPACER

EMBER LED LIGHT WITH SPACER

LOG LED LIGHT (X2)

FUSE 2 Amp (Ø5X20mm)

CONTROL PANE

SYNCHRONOUS MOTOR

BLOWER

DOOR GLASS FRAME ASSEMBL

W660-0157-SER HIGH LIMIT SWITCH

W245-0041-SER HEATING ELEMENTS

W010-3145-SER REFLECTOR WITH BUSHING &ADAPTOR

TEMPERATURE SENSOR

G190-0001-SER

REMOTE CONTROL RECEIVER BOARD

G190-0002-SER

W750-0310-SER

W405-0013-SER FLAME LED LIGHT

WIRE ASSEMBL

W475-0952-SER LEFT SIDE BRICK PANE

W475-0953-SER RIGHT SIDE BRICK PANE

W010-3317-SER LOG ASSEMBL

2213

2213 2

FLAME GLASS

W300-0181-SER

FOR REPLACEMENTS PARTS

REFER TO: "LOG ASSEMBLY" 1312

2.1 BEF33H OVERVIEW

W415-1696 / 10.12.16

7 EN

REF. # PART NO. DESCRIPTION

ITEMS MAY NOTAPPEAR EXACTLYAS ILLUSTRATED

G135-0006-SER LEFT SIDE LOG

G135-0007-SER RIGHT SIDE LOG W185-0032-SER

G135-0005-SER GRATE ASSEMBL

EMBER BED

STOCKED STOCKED

2.2 BEF33H LOG ASSEMBLY

W415-1696 / 10.12.16

2213

2213 2

REF. PART NO. DESCRIPTION

ITEMS MAY NOTAPPEAR EXACTLYAS ILLUSTRATED

G405-0009-SER

SWITCH ON/OFF

REMOTE CONTRO

W405-0014-SER

W405-0015-SER

W660-0153-SER

W435-0059-SER

FLAME GLASS

G300-0006-SER

G660-0003-SER

W062-0052-SER

W285-0002-SER

W190-0068-SER

MAIN PCB BOARD WITH SPACERW190-0065-SER

DECORATIVE LED LIGHT WITH SPACER

EMBER LED LIGHT WITH SPACER

LOG LED LIGHT (X2)

FUSE 2 Amp (Ø5X20mm)

CONTROL PANE

SYNCHRONOUS MOTOR

BLOWER

W660-0157-SER HIGH LIMIT SWITCH

W245-0041-SER HEATING ELEMENTS

W010-0058-SER REFLECTOR WITH BUSHING &ADAPTOR

TEMPERATURE SENSOR

G190-0001-SER

REMOTE CONTROL RECEIVER BOARD

G190-0002-SER

W750-0029-SER

W405-0013-SER FLAME LED LIGHT

WIRE ASSEMBL

G475-0008-SER LEFT SIDE BRICK PANE

G475-0009-SER RIGHT SIDE BRICK PANE

W010-3318-SER LOG ASSEMBL

DOOR GLASS FRAME ASSEMBLY

G300-0007-SER

FOR REPLACEMENTS PARTS

REFER TO: "LOG ASSEMBLY" 1312

NOTE: Care must be taken when removing and disposing of any broken glass or damaged

components. Ensure to vacuum up any broken glass from inside the appliance before operation.

2.3 BEF40H OVERVIEW

W415-1696 / 10.12.16

9 EN

2.4 BEF40H LOG ASSEMBLY

REF. # PART NO. DESCRIPTION

ITEMS MAY NOTAPPEAR EXACTLYAS ILLUSTRATED

G135-0008-SER LEFT SIDE LOG

G135-0009-SER RIGHT SIDE LOG W185-0001-SER

G135-0010-SER GRATE ASSEMBL

EMBER BED

STOCKED STOCKED

W415-1696 / 10.12.16

FLAME LED

EMBER BED LED MOTOR

LOG LED LOG LED PLUG

WIRE NUT WIRE NUT

WIRE NUT

MOTOR

FAN

BLOWER

AC (N) MAIN PCB

TEMPERATURE SENSOR

REMOTE RECEIVER

DECORATIVE LED MAIN ON/OFF

CONTROL BOARD

THERMAL

CUT OFF

HEATER

T-FUSE

#11#10

#12

#19

#13

#16

#15

#14 #18

#17

3.0 WIRING DIAGRAM

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