MuxLab 500752 User manual

HDMI over IP Extender Kit with PoE

500752

Operating Manual

Overview

The HDMI over IP Extender Kit with PoE (500752) can be used with or without the help of

software. When use in an environment without the software the configuration can be manage using

the DIP Switches of the device. When used with the software, all the management will be done

with it. Independent of the way the product will be control a gigabit Ethernet switch is required.

This manual will explain you how to setup correctly the Ethernet switch, how to manage the system

manually and how to use the MuxLab software.

Applications

Applications include commercial and residential AV systems, classroom projector systems, digital

signage, boardroom systems, collaborative PC systems, and medical information systems.

Configuration of the Ethernet switch

We take the assumption that the Ethernet switch will be used only for the video/audio transport of

the 500752 and that no connection will be shared with the Ethernet infrastructure of the building.

When the 500752 are used in a matrix configuration it is mandatory to have an Ethernet switch with

the following capability: Gigabit Ethernet, DHCP Server and IGMP. We recommend using the

Cisco SG300 Series. The following section will explain you how to correctly configure the DHCP

Server and enable IGMP. If you are using a different manufacturer for the Ethernet switch please

look at the user manual on how to perform these steps.

Establishing communication with the Cisco Ethernet switch

1. Connect your computer directly to the Cisco Switch using an Ethernet patch cord.

2. Set an Static IP for the computer network interface, like 192.168.1.2 with a mask

255.255.255.0

3. Using a browser connect to the Cisco switch. Enter the switch IP address in the address bar

and press Enter. For example http://192.168.1.254. The Default User ID and Password are

“cisco”.

Enabling IGMP Protocol

The IGMP Protocol is mandatory when more than one 500752 Encoder is present on the same

network. Without IGMP the video will freeze from time to time.

1. Select Multicast->Properties. Enable the Bridge Multicast Filtering Status by checking the

check box.

2. Select Multicast->IGMP Snooping. For the IGMP Snooping Status, check the selection box to

enable it.

Check this check box

and click ‘Apply’.

Check this check box

and click ‘Apply’.

3. In the IGMP Snooping Table, check the radio button and click edit. In the windows you will

need to check the selection box for the IGMP Snooping Status after click ‘Apply’.

Check this radio button

and click ‘Edit…’

Check this selection

box and click ‘Apply’.

Verify that this check

box is check

Configuring the DHCP Server

The Ethernet Switch DHCP Server will configure automatically all the IP Addresses of the 500752

Encoder and Decoder, eliminating conflict between devices. If this functionality is absent from

your Ethernet Switch you will have to use the MuxLab management software to assign static IP to

each of the 500752. Before using the software, you will need to configure a static IP on the

computer in the same Subnet (192.168.168.xxx) as the 500752, use 192.168.168.1.

1. Select Administration->Management Interface->IPv4 Interface. Set the IP Address type like

Static, set the IP Address, like 168.168.1.1 and set the Mask. After applying the setting you

will need to change the IP Address of the Computer Network interface for the same subnet,

take an address like 168.168.1.2. Reconnect the Cisco Web Interface using

HTTP://168.168.1.1

2. Select IP Configuration->DHCP Server->Network Pools. Click the ‘Add..’Button.

Click the ‘Add…’

button

Need to provide the IP

Address Type (Static), IP

Address and Mask

3. In the windows provide the Pool Name, Mask (255.255.255.0), Address Pool Start

(168.168.1.10) and Address Pool End (168.168.1.200). Verify that you allocate enough IP

Address for the Encoder and Decoder that will be present on the network.

4. Select IP Configuration->DHCP Server->Properties. Enable the DHCP Server

Need to provide the Pool

Name, Mask, Address Pool

Start and Address Pool Stop

Check this check box

and click ‘Apply’.

5. Select Administration->File Management->Copy/Save Configuration. Make the changes

permanent by clicking ‘Apply’.

6. Select Administration->Reboot to reboot the Ethernet switch

7. If needed you can configure your computer Network Interface to obtain an IP Address

Automatically and you can connect back to the Cisco Ethernet Switch using the IP Address

168.168.1.1

Using the product with DIP Switches

Before installing the product to their final location it’s recommended to configure the units

1. Configure a different address using the DIP switches for each encoder that will be present on

the network. Note: It’s important that each encoder have a unique address.

2. Configure each decoder using the DIP switches to select the right encoder.

3. Follow the procedure explained in the installation guide to install the units.

Using the product with the Muxlab Software

1. Follow the procedure explained in the installation guide to install all the units.

2. Install the software on a computer that is connected on the same network as the 500752 units.

Note: the computer network interface should be configured to use DHCP if a DHCP Server is

present, else configure the computer network interface to use the same subnet as the 500752,

like 192.168.168.1.

3. Execute the software. Click the ‘Yes’button to perform a full network scan.

4. The first time the software is executed you will get a warning that all the products have the

DIP Switches enable. Select ‘Yes’and click ‘proceed’.

5. Go to the Matrix Connection tab to do the desired connection between the 500752 Encoder

and Decoder. Note: More information is available in the Software Manual.

Troubleshooting

The following table describes some of the symptoms, probable causes and possible solutions in

regard to the installation of the HDMI over IP Extender Kit with PoE:

Symptom

Probable Cause

Possible Solutions

Freezing Video

IGMP not enable or not

working properly.

Check the Ethernet switch configuration

and enable the IGMP protocol.

DIP Switches not

working

Unit set with DIP

Switches Disable

Use the MuxLab Software to do the

connection or to re-enable the DIP

Switches.

No Video

IP Address Conflict

Check the Ethernet switch configuration

and enable the DHCP Server.

Software cannot detect

the 500752

Computer not on the same

network or wrong IP

Address

Check that the computer is connected to

the same Ethernet switch as the 500752.

Verify that the Computer Network

Interface is set to obtain an IP address

automatically.

Software update are

very slow

Too much traffic on the

network

Turn off all the sources during software

update.

If you still cannot diagnose the problem, please call MuxLab Customer Technical

Support at 877-689-5228 (toll-free in North America) or (+1) 514-905-0588

(International).

8495 Dalton Road, Mount Royal, Quebec, Canada. H4T 1V5

Tel: (514) 905-0588 Fax: (514) 905-0589

Toll Free (North America): (877) 689-5228

E-mail: [email protected] URL: www.muxlab.com

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