Multilink VERSA-LINKTM ATX-250 User manual
Versa-LinkTM
ATX-250
Online Operating
Instructions
www.multi-link.net
(1) DIP SWITCHES (2) POWER ON INDICATOR
6
5
4
(3) 12 VOLT AC POWER INPUT
\
(4) TELEPHONE LINE CONNECTOR
(5) DEVICE 1
(6) DEVICE 2
3
ATX-250
OPERATING MANUAL
1.
2.
3.
4.
5.
6.
TABLE OF CONTENTS
Page
INTRODUCTIONN
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2
Basic Features /Call Processing
EQUIPMENT
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4
FAX Machines
/
MODEM
S
/
Telephones and multi-line systems
/
Other equipment
APPLICATIONS
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
7
Adding FAX or MODEM to a voice line
/
Expanding a FAX line
/
Allowing two data
devices to share one line
OPERATION
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9
Outbound calls
//
Manual transfer
//
Automatic FAX transfer /CALL
OPTI-MIZER
INSTALLATION
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14
Your phone line
/
Telephone systems
/
Multi-line phones
//
Attaching FAX and
data devices
USER SELECTABLE FEATURES . . . . . . . . . . . . . 19
Configuration switches
/
Device selection codes /Factory settings
COMMONLY ASKED QUESTIONS
...............
22
GLOSSARY
............................................................
23
APPENDICES
A. TECHNICAL SPECIFICATIONS . . . . . . . . . . . . . . . . 26
B.
FCC, WARRANTY
AND SERVICE INFORMATION
. . . . . . . . . . . . . . . . . 27
VERSA-LINK ATX-250
INTRODUCTION
TO
THE
WORLD
OF
CALL PROCESSING
answering machines, WATS lines, phone mail systems,
credit approval systems, and loop start TELEX equipment.
Versa-Link allows you to expand your present
communications network without installing an expensive
dedicated phone line for each device. Versa-Link provides
for greater utilization of phone lines and office equipment.
1.1 BASIC FEATURES
Versa-Link is a 24-hour communications control center
that automatically analyzes and routes incoming calls to
the proper equipment. Your Versa-Link ATX-250
permits a caller to remotely access your telephone, FAX
machine, computer MODEM, or other equipment you
may have attached. Standard features include:
-
Auto
FAX Detection - CALL
OPTI-MIZER
- Automatic
Ring-through to your most-used equipment -
Manual Transfer - Calling Party Hang Up Detect.
CALL
OPTI-MIZER
is a unique feature that makes your
phone line look more like a dedicated voice line to voice
callers, and more like a dedicated data line to FAX or
computer MODEM callers.
Calls can be manually transferred at any time by either the
caller or the called party.
Versa-Link’s data protection feature allows you to transmit
FAX or computer MODEM data without the fear of
someone disturbing the transmission by picking up an
extension phone. It also gives you peace of mind knowing
that your voice call will never be interrupted by a FAX or
MODEM.
Your Versa-Link
ATX-250
is a powerful Computerized Call
Processor that allows more than one telephone device to
share a single phone line. Versa-Link is compatible with
/
standard telecommunication and off ice equipment
including: Facsimile (FAX) machines, computer MODEMS,
-
PC FAX Boards, single and multi-line telephone systems,
/
VERSA-LINK ATX-250 2
INTRODUCTION
Another unique feature is Versa-Links surge
suppressor
which provides added protection from lightning strikes a
voltage surges that could damage your sensitive
communications equipment.
1.2 CALL PROCESSING
Call processing is the task of routing telephone voice and
data calls to one of several destinations. Your phone
company can be considered a very large call processor.
To better understand the principles behind call processing,
consider the following example:
l
A receptionist who answers all incoming calls
(in this case, the Versa-Link ATX-250)
l
A Customer Service Agent.
l
A sales agent.
When a phone call comes in, the Versa-Link acts as a
receptionist and answers the call. If the caller requests the
sales agent by dialing an access code, the Versa-Link will
transfer the call without disturbing anyone else. If no code
is dialed, the call is automatically directed to the customer
service agent for information and further routing. The
customer service agent may re-direct calls to the sales
agent by entering the proper access code.
Your ATX-250 can be used to process calls to your voice
and data equipment, just as it did in the above example. If
you are adding FAX or a computer MODEM to a voice line,
you have:
l
A Versa-Link
ATX-250
that answers all calls
and transfers them to the proper device.
l
A telephone system that handles most calls.
l
A FAX machine or a computer MODEM.
This is just one application. As you will see, your
Versa-
Link is not just a switch. It’s a very smart call processor
that does exactly what it’s told to do, and does it very well.
VERSA-LINK ATX-250 3
EQUIPMENT
Your
ATX-250
has special features that work extremely
well with FAX machines and PC FAX Boards. The Auto
FAX Detection feature allows most FAX calls to transfer to
your FAX machine automatically.
The vast majority of FAX machines sold today have the
ability to dial the number of the receiving FAX from
memory, and then identify itself as a FAX machine with a
tone (called CNG tone or AUTO-FAX tone). It will then
continue to identify itself until the called FAX answers the
call. When an ATX-250 is used at the receiving end, it can
detect this FAX identification tone, and automatically
transfer the call to the FAX machine on the receiving end,
without ringing the telephone.
Occasionally, calls will come from a FAX machine without
a FAX identification tone. This may happen if the calling
person is using an older FAX machine, or dials the number
manually using the FAX handset. In most applications,
calls without this auto-FAX tone will be routed to your
telephone system. The call can be manually transferred to
the FAX machine by dialing
*
2
(or another selected
code) on your telephone keypad. Either the caller or the
person who answers can transfer the call. See section
4.2.2 for details of operation.
If possible, ask people who send you FAX messages to
program your number into their FAX machine’s memory.
This will allow FAX calls to always be processed
automatically.
Your Versa-Link ATX-250 is compatible with virtually all
modern telecommunications equipment, including single
and multi-line telephones. Because your ATX-250 is
installed between your telephone system and the phone
company, it can direct all your telephone traffic to the
proper equipment. The most popular types of equipment
used with a Versa-Link ATX-250 are described below.
2.1 FAX MACHINES
VERSA-LINK ATX-250
4
EQUIPMENT
2.2 COMPUTER MODEMS
Your ATX-250 is compatible with all dial-up MODEM
S
.
Usually, MODEM
S
are attached to the
DEVICE 2
connector of your ATX-250. Your
ATX-250
will transfer
incoming calls to your MODEM when the calling MODEM
dials *2 (or another code, if re-programmed) after the
call has been answered by your Versa-Link. The data
protection feature prevents interruptions from other
telephone equipment.
If your MODEM is only used for out-bound communication,
you do not need to be concerned with the device
selection code for the MODEM.
The device selection code for your MODEM is best dialed
by the calling MODEM. For example, when calling into a
MODEM attached to
DEVICE 2,
with the
ATX-250
factory
programming, the dialing command for a
Hayes
compatible MODEM would be:
I
ATDT
1 203 555 1234 ,,,,*2
I
The commas will generate pauses in the dialing MODEM.
The number of pauses may need to be changed to allow
enough time’for the call to be switched through the
telephone company, particularly if the calling MODEM is
dialing long-distance.
The selectable device codes can be reconfigured to add
security to any system. Your
ATX--250
will restrict access
to only those callers who dial the right device selection
code. See section 6,
USER SELECTABLE FEATURES,
to
change this code.
Some MODEM
S
cannot dial the
*
symbol. Therefore, if
you plan to connect a computer MODEM, it is best to
choose a device selection code for your computer that
does not use the
*
symbol.
VERSA-LINK ATX-250
5
OPERATION
Your
ATX-250
will route incoming calls to the proper
equipment and prevent other devices from interfering with
the ongoing communication.
4.1 OUTBOUND CALLS
Your
ATX-250
will only allow one DEVICE port to access
the telephone line at a time. For example, if you are
sending or receiving a FAX, your telephones and
extensions will be unable to interrupt the communication. If
you pick up your phone or FAX and hear a busy signal,
then another device is already using the line.
4.2 INCOMING CALLS
Incoming calls can be routed to your communications
equipment in several ways:
-
Calls may be automatically transferred to your FAX
machine if the caller is a FAX that produces a FAX
identification tone.
-
Calls may be manually transferred by dialing touch
tones from either end of the line or with pulse-dialing
telephone equipment attached directly to your
Versa-
Link ATX-250. Tones may be entered by the calling
party any time after the first ring.
-
Calls can be transferred to your MODEM if the caller is
an auto-dial MODEM that dials the proper device
selection code.
-
All calls may be automatically transferred to DEVICE 2
after hours if CALL
OPTI-MIZER
is activated.
VERSA-LINK ATX-250
9
EQUIPMENT
2.3 TELEPHONES AND MULTI-LINE
SYSTEMS
Your ATX-250 may be used with single and multi-line
telephone equipment. Both tone-dialing and pulse-dialing
equipment may be used with your ATX-250. See section
4.2.2 for restrictions when using pulse-dialing equipment.
I
I
IP
KSU or
I
PBX
2.4 OTHER EQUIPMENT
Your ATX-250 is also compatible with
Credit
Authorization
Terminals, Electronic Mail Terminals, and Loop-Start
dial-
up TELEX machines.
Your ATX-250 can also be used with answering machines
and cordless phones.
2.5 “CALLER ID” SERVICE
COMPATIBILITY
Your ATX-250 is now programmed to wait for and detect the
transmission of “Caller ID” data. This function allows the calling
party’s phone number to appear on your “Caller ID” display unit
before your ATX-250 routes the call to any device.
VERSA-LINK ATX-250 6
APPLICATIONS
There are many applications for your Versa-Link ATX-250.
One unique advantage that Versa-Link gives you is the
ability to change its operation as your business grows and
your telephone needs change.
A few of the popular applications are described here.
3.1 ADDING A FAX MACHINE TO
A VOICE LINE
This application allows your ATX-250 to automatically
direct all Auto-dialing FAX calls to your FAX machine. All
manually dialed FAX calls and all voice calls will be
directed to your telephone. You can easily re-direct
manually dialed FAX calls to your FAX by pressing
* 2
(or another code, if re-programmed) on your
telephone.
As your business grows, you may want to make your FAX
line a dedicated line. Your
ATX-250
can still give you
maximum utility of your phone lines. You may want to re-
configure your system to allow outgoing voice calls on this
FAX line.
3.2 ADDING A MODEM TO
A VOICE LINE
This application allows your
ATX-250
to direct all voice
calls to your telephone, and allow incoming computer
MODEM calls to access your MODEM with the proper
device code.
VERSA-LINK ATX-250
7
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